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Dr. MartyReviews 567

3.8

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Dr. Marty Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the effectiveness of its products in improving their pets' health, energy levels, and overall well-being. Customers appreciate the quality of the ingredients and the noticeable benefits experienced by their dogs. However, concerns arise regarding the high cost of the products, which some find prohibitive, and significant issues with the return policy and customer service responsiveness. Many customers report frustration with the return process and a lack of personalized support, indicating a need for improvement in customer service practices to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
186
value
192
shipping
192
returns
47
quality
188

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Washington
1 review
0 helpful votes
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Snickers is happy
May 30, 2023

We are feeding according to the recommendations on the package. He licks his bowl clean and seems very satisfied. We are happy with the food.

Date of experience: May 30, 2023
South Carolina
1 review
0 helpful votes
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NO MORE DIARRHEA!
May 30, 2023

Due to switching to Natures Blend Webster now has normal poops. I'm so happy for my little fellow. Thank you Dr.Marty

Date of experience: May 30, 2023
Texas
1 review
0 helpful votes
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My 15 year old Pug
May 30, 2023

Gunner joints are much better, also had a cough we we giving him a prescription for. He is now off of it.

Date of experience: May 30, 2023
Michigan
1 review
0 helpful votes
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Often "Out of Stock". A bit pricey but great quality. My almost 15 YO Poodle/Bichon is more energetic, eats better, and seems happier since starting Dr. Marty's Natures Blend small breed. Been 6 months, now.

Date of experience: May 23, 2023
Oklahoma
1 review
0 helpful votes
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Both of our dogs are 6 now & I have been wanting to find quality dog food that will give them the best chances of living long, healthy lives- I know traditional dog food has many fillers and by-products I do not want to feed my dogs- they absolutely LOVE Dr. Marty's (made with warm water) makes up 1/2 of their food, added to their high protein, organic dry dog food- they gobble it up- noticing their coats are already much shinier- it is well worth the expense bc they eat much less & I have the peace of mind that they are eating the highest quality food available! FIVE STARS for Dr. Marty's! (kibbles of Nature's Blend make great treats, too)

Date of experience: May 19, 2023
Nevada
1 review
0 helpful votes
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Nature's Blend
May 21, 2023

My dog is an older picky female with dental issues and mixing Natures Blend with water made it soft for her to eat, she enjoys eating again.

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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I have a 23 year old beautiful beagle that I only gave a handful to every morning. The response was as if she was young again. I only wish I could afford enough for all my other beagles. I already feed quality ( as you can tell to have one 23yrs old.) but i am so happy to see her reaction to Dr. Marty's food.

Date of experience: May 16, 2023
Virginia
1 review
2 helpful votes
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I am so disappointed with customer service bc they were charging me twice for the food. Please don't buy Dr Martys food from their site bc it's misleading. Additionally, I called twice to cancel and now I have 36 bags of food that my dog won't eat. They didn't apologize and didn't care or assist me personally on this matter. All they cared about was charging me twice and blaming me for having two subscriptions. I beg you to double check bc they didn't bother to ask me and blamed me for their negligence. Unbelievable! Why would I order twice the amount for one dog. I hope that Dr Marty reads the reviews bc I got poor service from the representative I spoke to when I inquired about both subscriptions. THE CUSTOMER SERVICE AGENT WAS MORE CONCERNED ABOUT POINTING THE FINGER AT ME INSTEAD OF BEING HELPFUL AND KEPT INTERRUPTING ME WHEN I WAS SPEAKING TO HIM. HE WAS EXTREMELY RUDE.

Date of experience: May 15, 2023
Kat J. Dr. Marty Rep
over a year old

Hello Maria. My name is Kat, I am with Dr. Marty Pets. I would like to apologize on behalf of Dr. Marty Pets for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our Customer Service teams to better our customers experiences in the future. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care. Please email me at kat@dr.artypets.com. I look forward to hearing from you soon. Have a nice day.

Florida
1 review
0 helpful votes
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Great Food!
May 13, 2023

We now have 3 "puppies: 17 month old ShihTzu; 14 month old MalShih;12 week old ShihTzu. The vet without fail every visit says how healthy they are. And he's been a vet for over 50 years now, pretty sure he knows what he's talking about. Thanks for such a good product! We use it along with the regular food they were fed at the breeders. Quality is the best ever!

Date of experience: May 11, 2023
Colorado
1 review
0 helpful votes
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We have three adult French bull dogs and one newborn. We very happy with Marty's
dog food. Looking forward to start new mash (Marty's and milk replacement.

Date of experience: May 9, 2023
Idaho
1 review
0 helpful votes
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Great food
May 9, 2023

My dog loves this dog food. She can hardly wait for the water to soak in. She sits and watches the bowl until I set it down.

Date of experience: May 8, 2023
Arkansas
1 review
0 helpful votes
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To much work?
May 5, 2023

I have to look after my dog some time.¿?.?...?.?¿?

Date of experience: May 5, 2023
California
1 review
0 helpful votes
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This is the best food I have ever given any dog I have had Dallas love the food he goes to the Cupboard where I keep it and let's me know he wants that food he is happy and very active dog I have seen a big change in the way he is I am very thankful for dr.Marty I will always treat my dog to this great food thank you

Date of experience: May 2, 2023
Connecticut
1 review
0 helpful votes
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My one year old, 140lb. English Mastiff lives this food! She immediately and quickly gobbles it down. This was not the case with multiple dry kibble foods;
She would consistently like them to start but I quickly would have to entice her to eat by adding things like meat or eggs. Next she would even refuse these meals and food would be wasted. She has been eating one meal of Dr. Marty's freeze dried food for about two months and she still loves it. Her second meal is usually a giant breed puppy kibble, meat, and vegetables.
I sometimes use the freeze dried kibbles as treats…she likes them that much!
One huge positive that I never see mentioned is that this food is great if you travel at all with your pet. It is light, clean, and easy to transport. Also, I notice less shedding of her coat. I am unsure if that is the food or it is due to her getting out of her puppy stage but since it is now spring, I would expect more shedding so I suspect the food is helping.
Only negative is cost…but that applies to any English Mastiff meal plan. They are huge dogs that eat A LOT overall I highly recommend this food. My dog highly recommends as well!

Date of experience: May 1, 2023
Wisconsin
1 review
0 helpful votes
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I feel safe giving this to my dog since the ingredients are real and fresh. He loves the taste. He's 15 yrs old so I am cautious of what I give him.

Date of experience: April 30, 2023
Minnesota
1 review
0 helpful votes
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YUMSVILLE
April 30, 2023

I started off using Dr Marty food as a treat. Little bits at a time. Honey LOVED it so much we made the full switch. We followed the food guide and had no issues. Honey also enjoys the food dry. She has outdoor allergies and bad breath. The skin and fur have improved. We have been feeding her Dr. Marty's food for 2 months.

Date of experience: April 28, 2023
New York
1 review
0 helpful votes
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Loves
April 27, 2023

My lab isn't your typical "chow it all down in one gulp" kind of gal. She eats when she's hungry. Sometimes her breakfast will sit until dinner time. As she is our only pet, she is a teeny bit spoiled. She has always received the highest quality dog food and she has thrived. Along came Dr. Marty's and she devours her dinner now. Still just using it as a half/half dinner but will soon be upgrading the amount of bags she receives. Kimber gives this a "5 drool" rating as she stares at the counter waiting patiently for her food to soak up the water and become the best thing since fresh prime rib! Thank you Dr. Marty! From Kimber and her mom

Date of experience: April 27, 2023
Maine
1 review
0 helpful votes
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Great results!
April 27, 2023

I started my deaf Boston on Dr Marty's about one month ago. She has so much more energy and no gastrointestinal issues. She acts like she feels really good! I'm convinced that this change is a positive one! I love my Boston so much and would like to have her live the best life possible! She is a service dog for me and does a fantastic job! 100% satisfied!

Date of experience: April 26, 2023
Indiana
1 review
0 helpful votes
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Dr Marty's liver treats are my dog's favorite! She loves when we go away so she can get a couple treats!

Date of experience: April 24, 2023
Ohio
3 reviews
0 helpful votes
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Lovin' it!
April 24, 2023

I have some old kibble to use up (appx 1 16-oz bag), so I mixed it with 2 bags of Nature's Blend. I usually splash on a little chicken broth, but I've found that Oliver will eat the mixture even w/o the broth. Our vet recommended 4 small meals per day, but I think our boy is gaining; smaller portions needed!

Date of experience: April 23, 2023

From the business

Our pets are our best friends. They are constant companions, great cuddlers, offer endless amusement and entertainment, and never let us down. With all that dogs and cats do for us, it’s only natural that we return the favor and do all that we can to provide them with the best possible care. That’s where Dr. Marty Pets comes in. From top-quality dog food and cat food, to supplements for joint health, to probiotics for digestion, Dr. Marty Pets is here to provide your furry friends with the best pet products available.


drmartypets.com
Woodland Hills, CA, United States
+212