Electronic ArtsReviews 170

Locked my account without informing which barred me from playing any EA game online and after a year and many hours on the phone I still can't play my games or get a refund. Absolutely disgraceful

I had an issue with some orders from Origin, I went into EAhelp.com to resolve this and received a customer service rep named Shourya R, This person was very rude, treating me as if I'm an idiot who knew nothing. I give praise to the second rep Premjeet K, who quickly and politely resolved the issue, I am very disappointed in the manner I was spoken in, and quickly after being confronted about it, Shourya R decided to pass the blame to me, where I gave no attitude. Saying that I needed to be official within the chat. Correct me if I'm wrong, but I believe customer service representatives are supposed to be professional and civilized people.

Premjeet: EA doesn't charge any amount for the failed transactions. So if you have been charged for these failed orders, please get in touch with your payment provider and you will get a refund for them.

Shourya: Obviously, EA can't cancel it because the EA is the receiver and the PayPal is the payee. Hope you will get my point. I don't need to lie to you dear. You can raise your concern for a refund after completing the transaction. That's the policy not for you this is for every player. And please be official on this conversation.

Very disappointed.

I bought Madden 22 a few months ago. Over a span of 2 + months I purchased over $5000 worth of Playstation points to use in Madden Ultimate team. On November 28th I turned on my game to find my account had been banned. When I contacted EA help to get my account reviewed and my ban ruling overturned I was told I had been involved in coin distribution. Knowing this wasn't true I submitted proof that I built my team using Playstation points and hadn't been involved in any form of cheating. This company has made it impossible to be competitive in their games without spending money and when you do they just take it away, worse they put the blame on you for their thievery. They either have no way of telling which players break their rules or are knowingly stealing from their players. Either way they are a morally bankrupt company. Please don't give this evil company your money. I wish I would have read the reviews about EA, they are nothing more than criminals. I will never purchase another product that has an affiliation with this company. If a small company committed the crimes that EA commits on a daily basis they would face serious prison time. In closing EA will steal from you and they will get away with it. PLEASE DO NOT PURCHASE EA PRODUCTS!

Was able to play battlefield 2042 for 10 days. EA stated I needed to update password on account but it was so old I needed their help in updating it and the process was extremely complicated and they would not resolve it. I paid 60 dollars for a game I can't even play.

EA is a greedy and awful company. They buy out competition so they don't have to try on their games, they refuse to renovate games and often take steps backwards instead, and have shown that they really only care about revenue rather than player satisfaction. Series like Madden, FIFA, Battlefront, Battlefield, Dead Space, the Sims, Mercenaries, Army of Two, Mass Effect, NCAA Football, Medal fo Honor and several others all went downhill. EA is where franchises go to die because all they care about is making sales. Games have gotten unituitive and uncreative, riddled with micro transactions and gimmicks and are so lazily written and or coded that they're no fun anymore. I wish EA as a whole would just disappear but I know that won't happen. All I can hope for is that they can change one day to a company that actually gives a damn about its consumers and fans.

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So first off, the customer service isn't terrible, they do try to help. But, EA protocols basically hogties their people so they can't do anything to actually help you. Case and point, 10 years ago I signed up with EA on some game I don't even remember with an email I have long since never used and completely forgot about. Today, I downloaded Battlefront 2 on gamepass and when I go to play it, this old $#*! email pops up and says I can't go online without logging into this. Ok, whatever I can deal with that. Come to find out, no I can't deal with that, because the information they require to unlink it, you might as well send in a blood sample to verify it's you. There's no simple way to unlink it, you have to know your old info at the time of you making the account: IP address, card info, purchases you made, billing address etc. Which sure, not that uncommon but there's not even other options should you not have access to any of this information, and I've seen im definitely not the only one having this issue. There are TONS of people writing in for the same thing.

So, EA. If you happen to read this (very doubtful) get your $#*! together. No one who made a stupid account with you guys years and years ago will ever be able to find this information again. Who the hell keeps this stuff on file? IP addresses? Give me a break. I can honestly say I will probably never play EA games again, I can't even do something so simple as changing my email with you so I can go online, what's the point? You've lost this customer.

Their consultants are very unreasonable; I wasted my time trying to contact them over 2 years to get a reply from someone finally. They pretty much said it doesn't matter I have a receipt for my purchase; they are not giving me the game I brought or my money back. So I have raised an official complaint. Very untrustworthy company

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EA actually sucks. They made 100m$$$ in the first month of putting out "APEX Legends." Their servers are complete garbage. How can you play a competitive game when the company that makes the game, cant support their own game! This is ridiculous. ANY EA game in the future, i will stay away from because of how garbage they are.

They just don't fix bugs, the fut companion app has the same bugs for years and now for this year some additional bugs, already for months. They don't care about experience, they only want to know how to make the most money out of each costumer, while simultaneously hoping that these costumers are getting frustrated (I'm just assuming these because of all the neglecting of costumers) I honestly think even Apple is a better company

Some good content, can't fault them on that but cash grabbing much. The fact that a series like the Sims 4 came out in 2014 and is still expensive to this date would be justifiable if it followed the same trend like it's predecessors, which had a large amount of content within each DLC and base game. What is now currently split into two or three separate packs was once one pack for it's predecessors... why?... Cash grabbing that's why.

Yes business wise it makes sense, split them up to increase potential revenue, but where's the appeal if you sell them for the same amount as the predecessors with less content or requirements to have all three to get the same content as one. That will just P*** off you cliental, already your company has this "reputation" why ride that train if it's going to crash and burn one day, wouldn't you rather get off and get on a new train that ends up in a better location long term?

It doesn't mean change everything and all at once, it means develop a strategy that encompasses your cliental in the bigger picture, source outside ideas and use a dying system and poor reputation as an opportunity to create a new model and better company reputation that will last.

But what would I know... I'm only the consumer

EA is the $#*!test company on the $#*!ing Planet you can't get help from them even if you payed them too. I just want my damn account moved to my new phone. But $#*! no None of the Dense mother $#*!ers in their "SPECIAL TEAM" can do a god damn thing. I have EVERYTHING those mother $#*!ers need except a stupid Email conformation Back from $#*!ing 2019. I'm sorry I don't save every god damn email in my life, and your telling me i will never get my account back because of that single GOD DAMN DETAIL. $#*! y'all and every $#*!er that knows y'all.

I ordered a season one pass for Anno 1800. The download would not work, even after dealing with their online help chat. The helper disconnected on me, so I had to explain myself over again to another. The problem still is not fixed two days later, and they said they would not refund me. My friend had the same problem; we were playing the game together. He disputed the charge with his bank, then EA just shut his Origin account down... With all of his games. This is the worst customer service experience I have ever had with a gaming company—shame on you EA.

EA are a spineless, useless company, that doesn't give a $#*!e about their customers. The only thing they care about is money. Their customer service or help is none existent. If your account gets hacked, EA will fix it by banning your account from playing any of their games, this is not the way such a massive company should treat customers. After days of pleading, emailing, tweeting, insta-g'ing, phoning and opening cases, I'm still no closer to resolving any issue.

Their support team chooses to ignore the vast majority of issues unless they're easy to fix. This is the laziest, and most disgraceful customer service I've ever seen in ANY company.

Oh and their account dispute team/ TOS refuse to have a contact number or refuse to give it out because they know they'll get an unlimited amount of abuse for their inability, or laziness to do their f***ing job! They have already told me that the account was compromised by an outside source yet still refuse to unban it. They are the worst company on the planet.

I wish respawn never merged with EA because at least then I could enjoy apex legends without the worry of losing my account, plus I wouldn't have to witness the EA logo upon loading the game.