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eFavorMartReviews 422

3.6

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eFavorMart Reviews Summary

The company demonstrates a mixed reputation among customers. Positive feedback often highlights the affordability, product quality, and timely shipping, particularly for events and gatherings. However, significant concerns arise regarding customer service, especially related to order fulfillment, return policies, and communication challenges. Customers frequently report dissatisfaction with shipping delays, unexpected fees, and unhelpful responses from support staff. The sentiment reflects a divide, with some customers expressing loyalty and satisfaction, while others feel frustrated and misled, indicating a need for the company to improve its customer service practices and streamline return processes.

This summary is generated by AI, based on text from customer reviews

service
57
value
52
shipping
56
quality
50

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Minnesota
1 review
0 helpful votes
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No hassles
August 28, 2021

Ordering was easy. Loved browsing the website. A lot of nice merchandise! Found what I was looking for, ordered it, they kept me updated about my order, and it arrived quickly. Very happy! It was gold, i spray painted it silver, but thats fine, i like adding my own touch.

Date of experience: August 28, 2021
Alabama
1 review
2 helpful votes
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Needs improvement on shipping
August 25, 2021

Quality is ok, but problem I have is with the shipping my first order was late so they refunded half of my shipping with a gift card so I gave them another chance well it's late again! You get a email saying shipped and 2 days later you check on it and all it says is label created! Shipping dept needs work!

Date of experience: August 25, 2021
Michigan
1 review
0 helpful votes
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Very pleased with the delivery being sooner than anticipated. Normally my delivery takes about 10 days, this one was about 3days i believe which really worked for me, I love your site

Date of experience: August 2, 2021
California
1 review
0 helpful votes
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Impressed
August 1, 2021

Great prices and quality. Took advantage of the free shipping and got so much bang for my buck! Will definitely order again for my party needs. And shipping was super fast!

Date of experience: July 31, 2021
Virginia
1 review
0 helpful votes
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Wedding supplies. Great experience overall! The cups and napkins met my expectations for quality and appearance! There were all split shipped but all arrived according to schedule! I would definitely recommend this site to others!

Date of experience: July 30, 2021
Texas
1 review
1 helpful vote
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Don't shop here
July 13, 2021

Horrible customer service pay 200 for fast shipping and nothing. I email no response then go to the chat to try to figure out what's going on letting them know I need it by a certain day

Date of experience: July 13, 2021
California
1 review
0 helpful votes
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Love the wide selections of items …and FLOWERS … AND THE DELIVERY SERVICE IS EXCEPTIONAL. I utilize your flowers to add color to my yard. Last order number *******EFMT 7/8/21

Date of experience: July 12, 2021
New York
1 review
0 helpful votes
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I am most pleased with this purchase. I can have different moods for special dinners. The ambiance is.

Date of experience: July 11, 2021
Arizona
1 review
1 helpful vote
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Paid for the whole case price of what their website suggested. The rice was 98% off the regular price, but only sent 1 piece. When I contacted their customer service, they were not at all wanting to honor the price I paid for and waited 6 days before the wedding hoping to receive full quantity. Grace G from their customer service kept repeating one thing over and over pay for the difference and we will send it out. ( basically saying sorry we did make the mistake, our IT is incompatible, and we did cheat you with the price but you are the one who have to pay the difference.

+3
Date of experience: July 1, 2021
North Carolina
1 review
0 helpful votes
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Fit For A Grad
June 13, 2021

Chair cover & sash made a perfect special chair for the graduate. Blended well with the theme & decor.

Date of experience: June 13, 2021
Texas
1 review
3 helpful votes
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I ordered 18 32in balloons and 6 18in balloons and almost all of them popped before getting anywhere near the sizes they were supposed to be. Ruined the vision my clients had and pushed back my completion time because I had to go to another store to find filler balloons close to the colors I was using. Such a headache, waste of time and money.

Date of experience: June 12, 2021
Canada
3 reviews
4 helpful votes
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I placed an order on April 16,2021 and most of my order is on backorder. They originally said it will be a few weeks to restock. I asked for an update in May and we are June now and NO ONE CALLED BACK! They finally answered me after I complained and now they are saying my order MAY COME in July now! Why are they selling items on their website if they are NOT in stock and making customers wait for MONTHS for their orders!

Date of experience: June 10, 2021
Texas
1 review
0 helpful votes
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Great chaircovers
April 5, 2021

I was very pleased when tge banquet chair covers came in. Very nice quality for a very reasonable price!

Date of experience: April 5, 2021
South Carolina
1 review
2 helpful votes
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I placed an order with efavormart. I need to return the order. Efavormart did not include an invoice. I cannot get in touch with customer service to get help. I've tried for days. I'm so disappointed with their customer service!

Date of experience: April 5, 2021
North Carolina
1 review
5 helpful votes
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After 3 weeks I contacted the company to see where my order was. There phone number doesn't let you speak to anyone or leave a message. It just hangs up on you. Emails never answered.
I am disputing through PayPal. Do not use this company if you don't want to be ripped off.

Date of experience: March 14, 2021
California
1 review
0 helpful votes
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Helped me right away
February 16, 2021

I ordered 6 black table cloths to use as curtains in my photo studio. They arrived quickly but I needed 2 more. I reordered but accidently ordered 1 instead of 2. Directly after the order I was able to contact them and they helped me get the second attached to the first order so I wouldn't have to pay 2 shipping charges. They were very helpful and efficient and I received my 2 new table cloths quickly. Thanks!

Date of experience: February 14, 2021
Kansas
1 review
0 helpful votes
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Great price!
January 20, 2021

Great price and fast shipping! The Quality of the mask is decent! You can't bet the price for so many mask! Great for customizing and turning them into wedding favors!

Date of experience: January 20, 2021
Ohio
1 review
0 helpful votes
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Fairy lights
December 27, 2020

We bought these fairy lights for our little girl and she absolutely loves them! I'm sure we will be buying more soon.

Date of experience: December 27, 2020
Pennsylvania
1 review
0 helpful votes
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Beautiful
December 22, 2020

Beautiful piece for my daughter's "Winter ONEderland" themed party. The crystal hangings are gorgeous and don't look cheap-looking. And who doesn't love Rose gold? Thank you eFavorMart!

Date of experience: December 21, 2020
Virginia
1 review
0 helpful votes
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Super fast shipping
December 20, 2020

Excellent pricing and lightning fast shipping. Have ordered several times from this company, and I will be coming back for more. Thank you!

Date of experience: December 19, 2020