eFaxReviews 194

We had not updated our admin features for a long time. Mandip was outstanding with her knowledge and patience as we made those changes. Thank you, eFax and Mandip. Steve M

I needed to send a fax... one fax... so I signed up for the free trial period. When I went to cancel, I found I couldn't do it on line so I called customer services which, naturally was not open over the weekend. I took a punt and sent an email which was promptly responded to by Simona B who confirmed my cancellation. She was very pleasant in her approach and handled things quickly. I still wouldn't sign up again because I can't stand that I cannot simply cancel by the way I signed up. A bit backward, antiquated or simply sneeky.

As for the actual technology, the website doesn't look very sleek, the mechanisim looks a bit out-datd in terms of their templates. I don't know if the fax I needed to send actually went because no one ever acknowledged receipt on the receiving end...

So there you go...

I have been a customer with E-Fax since 2009. I recently had my wallet stolen with my credit cards. As a result I had to cancel my cards which included the credit card I had on file with E-Fax for my monthly auto billing. Before I could contact E-Fax with the new credit card information I was billed a $5.00 late fee since they were unable to charge the card they had on file. I immediately called to let them know what happened, provide them with the new credit card information and get a waiver of the late fee due to the underlying circumstances. I tried on 2 occasions to contact them. Both times resulted in my being placed on hold to reach an agent for over 2 hours. As a business owner, I do not have that kind of time to waste trying to get thru to a vendor. As such, I chose to contact the credit card company to dispute the erroneous billing of the $5.00. Thereafter I received an email advising me they had canceled my account however in the email it stated, "If you believe this was done in error reply to this email". I replied to the email over a week ago and have yet to receive any response. I am a small business owner who has been left without access to sending or receiving important business communication because of E-Fax's lack of customer service support. Canceling a loyal customer's account who has made over 144 on time payments without so much as a courtesy phone call or notice shows an utter lack of professionalism. I prefer to do business only with establishments that value their customer relationship. E-Fax clearly is not such an entity. Shame on you efax treat your customers with some respect! By the way the service sucks faxes don't go though (in or out) only after multiple attempts some never go through at all.

These folks could not get the information they needed from me to port over a fax number. After a couple months of not getting the info we needed to port over my number, they won't return my emails or phone calls. I emailed and called Ash (Ashey) Montoya about 6 times with no return email or phone call. Ash was the rep that sold me the service saying she could get my old fax number ported over. The finance department did respond saying they need the ok from someone else to issue a refund, but with another 6 or more emails, nobody would even answer the email. They all went silent, hoping to retain my $100 or $150 or whatever they have of my money. The finance department said i obviously deserve a refund, but Christian Ransopher, Hector Bobadilla, and Ash Montoya never returned my emails or the emails from the finance dept asking for input. They just figure it will be so hard to get my money back, that i will likely give up. Unbelievable! They are crooks. I will continue to try to get my money back. I hope their business suffers from being willing to steal money from a small business owner!

The product is very good and did exactly what I needed it to do. Minimal effort to use and easy to understand. I needed to contact them and spoke with Stefan who handled my query efficiently and quickly - again minimal effort. He was polite and understood precisely what was needed to resolve the query.
Unfortunately my immediate need for this product is very low, but if this changed I will come back to this Company without hesitation.

I needed to get an urgent fax to the USA sent from the UK. This was accomplished with relative ease by the support team which was thoughtful and professional. Unfortunately for efax, I do not require fax facility more than a few times a year at most. Therefore I cancelled my account during the trial period and payment to efax was not required. However, to show my appreciation for the excellent help I received, I made a modest donation to efax for their very professional service.