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Epos Now Reviews Summary
Epos Now has a rating of 3.5 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Epos Now most frequently mention and support team. Epos Now ranks 3rd among Point Of Sale sites.
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We looked at several EPOS systems and we are very pleased to have implemented the EPOSNOW system. It is simple in its set up and provided the key information for our small community shop. We had excellent support from Lauren who provided clarity of the functionality of the system. Our volunteers have adapted very quickly to the till and find it intuitive.
We have only been running the system for a few weeks and have not yet implemented any of the stock management features. This has allowed us to have a very phased implementation.
The system is flexible for different levels of user.
The slight concern is the lack of system documentation albeit there is online support. We have not yet fully evaluated the robustness of the system transparency but at this stage we would fully support EPOSNOW
The service & help/support with Joshua has been great
Helped & talked me through the training with ease & understanding
Answered all my questions with no issues what so ever.
Its been a great help throughout
Thank You- Joshua
Hello Tanya,
Thank you for commenting on your service provided by the amazing Joshua in the welcome team.
Our 30 day implementation period really allows us to get to know your business, this ensures that we can show you the relevant features on the software to aid the use of the system.
Please do get in touch if you have any further questions about the software on 0800 2 945945.
I cant fault EposNow one single bit the service from start to finish has been 10/10. I would personally like to thank Joshua for all the help setting us up. He called exactly on time for all our booked appoinments and would go through the whole system and answer any questions I had. Even still is providing support to any questions I may have.
Hello Jitesh,
This is brilliant!
Joshua and the rest of the welcome team really go above and beyond to ensure our customers are absolutely satisfied with the experience they have during their first 30 days of using the system.
We will be passing on your gratitude to Joshua for all of his hardwork. Please do give us a call on 0800 2 945945 if you have any further questions or if you just need some advice on how to utilise the system to its utmost abilities.
So far, save a few shipping issues, I must say that the service offered by the EPOS Now team has been second to none! Any issue (mostly due to our ignorance whilst learning) is dealt with quickly and efficiently. Joshua and our on=site guy Mark B have both been exceptional - incredibly patient with lots of helpful hints and tips. We're excited to see the positive difference that EPOS Now will have to our business.
Hello Dan,
Thank you so much for taking the time to write a review.
It's great to hear that you had a successful implementation period and your account manager got you up and running smoothly. We are sure that you will start to see the benefits of having an Epos Now system straight away!
Our onsite guys are always on hand to help if you need assistance with the physical set up of the hardware or if you just need a helping hand with training staff members.
We will be sure to pass on your thanks to Joshua and Mark for all of their hard work, if you have any further queries just give us a call on 0800 2 945 945.
Lauren was really nice and helpful! So precious and clear. I was lucky to have her as trainer. Helped me a lot with everything, she was so available to talk by email everytime
Hello Sara,
This is amazing.
Our implementation managers really are there for you throughout the first 30 days of your journey with Epos Now. Our focus within the welcome team really is to customize and setup the system to suit the needs of your business, so we're glad this process fulfilled your requirements!
With 24/7 support available from the team after your implementation period we will always be a telephone call away, just get in touch on 0800 2 945 945.
I have now finished my training on the system and we are ready to go live. I have found the training to be excellent and my trainer, Lauren, to be patient and always available to answer email queries quickly and thoroughly. We were able to work through some unique problems with and come up with solutions that worked,
I would definitely recommend the service!
Hello Nigel,
This is great! Our 30 day implementation period is available in order to allow us to get to know your business.
With the help of our implementation managers, just like Lauren, we are able to help our customers out with getting the system setup and live as efficiently as possible.
It's so rewarding to see such a positive response and this will definitely be forwarded on to Lauren to send thanks to all of her hard work.
Please do let us know if there is any further training you need by calling into our support line on 0800 2 945 945.
We experienced outstanding support from EposNow. We had difficulties setting up the till at our one of our shops and received prompt and quick help from Mate Toth. He assisted my colleagues regarding the set up in a professional and friendly manner, so we could start using the till asap. Very grateful!
Hello Sabi,
Thank you for spending time to write such a fantastic review.
It's great to hear Mate was able to help you so swiftly and that your set up was done with ease!
Epos Now really value the customer service we provide and are grateful to hear that this has benefited you and your business.
Please do not hesitate to be in touch with us if you need any further assistance on 0800 2 945 945.
Hello guys,
I brought epos now system and i let u all read the conversation i had and let u all judge
Epos Now Specialist
Hi again, thanks for returning to our site. Let me know if I can help you with anything?
You i have been waiting for someone to answer my call from last 54 mins
* joined the chat
You Please update your info
This is how u give customer support?
All i need to know to understand invoice total tax breakdown
*
Sure, please be patient. They will answer you
You Please update your info
When tomorrow or monday?
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Today
You Please update your info
It dosnt seem so
*
Is this Rohit?
You Please update your info
Yes
How can i resolve it?
*
Thanks, the V Tiles account is not subscribed to our support / service package. You are seeking a service you are not subscribed to. Would you like to sign up for support?
£25 p/mth +VAT (9-6 mon to sat) or £35 p/mth +VAT (24/7/365)
You Please update your info
What do u mean? All i need is one answer for 1 to understand invoice! I am not going t pay anything else. Already got fooled from urselves before
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Ok. Anything else we can help with please?
You Please update your info
I need answer to my question
U cant sell me someone and demand money to educate me on that product
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We have already covered that point
You Please update your info
No u havnt nick
*
The V Tiles account is not subscribed to our support / service package. You are seeking a service you are not subscribed to. Would you like to sign up for support?
£25 p/mth +VAT (9-6 mon to sat) or £35 p/mth +VAT (24/7/365)
You Please update your info
So if i have any question on epos u going to charge me?
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I will send you an email on the full benefits of our support package.
You Please update your info
I dont need full support
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My recommendation is to not hold for us to answer as our support staff will not help
You.
You Please update your info
All i need is one answer
Cool. I am going to copy and paste this conversation on facebook, review and other social media. Thanks
*Personal information redacted by admin
Asked for help setting up the printer, and was fast and efficient in doing this. Great service. Did it using the remote access feature so I didn't have to wait on the phone in a que. Excellent.
Hello Mike,
It's just great when we receive feedback like this! Thank you so much for writing this review, I will make sure that this is passed back to the team, it will make them so proud as it always does when they get reviews like this one!
Had some trouble setting up at the start as was told it would work on a mac but in the end it didn't. But I would recommend this system to everyone. Customer service is second to none! With remote access they can sign onto your till screen/backoffice and sort any problems your having, really takes the stress away from dealing with the technology when you know someone can remote in. Has totally changed my Business! Being able to at a click see daily sales, staff hours, turnover etc... really makes you feel in control of all your in/outgoings. Can't recommend enough!
Hello Mairi,
Amazing!
The Epos Now team are so grateful for your post, its great to hear you have benefited from the support we offer. Remember we're always here if you need any training or advice with the use of the system.
Thank you for taking time out of your day to share this.
The chat support on Epos now is excellent and instead of calling them on the phone. The chat support is quicker to resolve any issues. Jess advise was great and she can have a bante too lol. Thanks Jess
Hello Sean,
Wonderful!
Jessica really does try her absolute best to make sure the customers she speaks to are left feeling content and happy with the service they have received. She will be delighted to read your review, just like the rest of us here at Epos Now!
Thank you for posting this, it really is appreciated.
Honestly one of the worst customer services experiences i've ever had the misfortune of having to endure. Prices are not transparent and the system has limitations making it unsuitable for my needs. They were unable to import my stock data, unable to setup my label printer and took 3 hours to get the system printing receipts.
The sales executive suggested he had indeed missold me the product however I have had to spend many hours of phone calls and emails to be told that I will not receive any refund. Not a trustworthy company - try calling their existing business number - they rarely answer - they will take your money and run.
They look cheap compared to the competitors but look out for the hidden extra charges and could cost your business dearly in down time chasing them and getting irritated but their complete lack of communication.
Hello Adam,
Thank you for sharing your views on the experience you have had, which I can assure you is not the standard of service that Epos now likes to provide.
When we are looking into technical issues we will do everything we can in order to get the issue resolved as quickly as possible, the implementation period is a time to get all data imported and training complete so you are absolutely ready to go live.
One of our welcome team managers is aware of your situation and you will be receiving contact shortly from a member of the team to help you through the complications mentioned.
In the meantime, if you would like to be in contact please call 08002945945 or be in touch via email on customersuccess@eposnow.com
In April/May 2016, we purchased the EposNow service including integration with our Magento. To date which is 10/05/2017! (mind the date), our business is still at the same position where it was when we decided to go with integration. It has been a Year past by but we cannot see any light at the end of tunnel.
Reading some comments of other businesses which find themselves in a similar to us situation with the same integration problems, it become clear to us that Epos are selling knowingly faulty "Integration".
To the new customers: be aware that EposNow and Magento cannot integrate!
Hello Thomas B,
Thank you for taking the time to leave a review today.
I'm sorry to hear that you've had some issues with your Magento integration.
We have many customers on the platform with successful Magento integration, so would like to get in contact with you to see if we can resolve your issues.
Here at Epos now we will do anything we can within the support and software teams in order to resolve any complications our customers are having.
In the meantime please feel free to get in contact with us via email on customersuccess@eposnow.com or on 08002945945.
Have used the system for approx 18 months. Bought specifically as it stated it would run on android of which it did until the last update which has resulted in the app no longer working correctly on kitkat even though it is still advertised as working on this version of android and upwards.
The response from EposNow has been tough luck you need to upgrade. The tablet I have is locked to kitkat and cannot be upgraded so rather than present a solution I either have to purchase a replacement or find a different company to work with.
In my opinion, it is a poor level of commitment and service to customers to upgrade beyond the stated minimum requirements. Kitkat counts still counts for over 18% of the android market and is still the base os for many tablets being sold.
Support tickets rarely get a reply.
Hello Mark,
Thank you for taking time out of your day to express this.
I am sorry to hear you have had a less than pleasant experience, this really is not what we wish our customers to go through and we would really like to resolve any issues you have.
We will continue to try and get in contact with you, alternatively please email customersuccess@eposnow.com
We find the epos till very easy to use it is good. The back office and support is not so good in the response time and reports it produces. Our computer guy has spent more than 10hrs just waiting for return calls which he was told would be in five to ten minutes. It has taken three months to get a part for the till. There are hundreds of reports all telling you the same thing and much to much. It is not basic enough to do the most trivial stock jobs and the day to day reports as it prints off management details you don't need every day and you don't want staff to see. I would like to spend a day with developers to see if the system could be made suitable for a small independent retail shop as currently it is not. You decide on the margins when you price stock - you do not need these figures on nearly every single print out every single day. You should be able to chose a report to do this on its own. The details are spread out so much on the screen you spend your whole time scrolling up and down and left to right. When you have adjusted something it does not take you back to where you were. We still have not found a report to do a department stock take on the shop floor by staff. All you need is all items in dept and current stock levels. Etc etc. Eposnow just need to spend some time on the shop floor and find what practical reports are needed on a day to day basis and it would be a very good system for retail as well as restaurants etc. It just needs simplifying and separate reports for sperate jobs and on a similar layout to an excel spreadsheet so you can fit more than a couple of items on your screen at the same time for stock issues.
Hello Julie,
Thank you for your feedback, we have taken this on board.
I am sorry to hear you are experiencing these issues, I will arrange for one of our Tier 2 members of staff to get in contact with you shortly to look into this with you.
Here at Epos now we will do anything we can within the support and software teams in order to resolve any complications our customers are having.
In the meantime please feel free to get in contact with us via email on customersuccess@eposnow.com or on 08002945945.
Having to rush through the setup process, for one thing or another, Tez really stepped up and helped me through it - efficiently but thoroughly! I managed to get all of products across to him within the day and he had it up and on my BOH by the next morning. Very helpful and patient with those of us not too savvy with the tech...
Lee was very patient and thorough going through the product setup, mainly how to setup the multiple products section and I'm flying now!
Much thanks guys.
Hello Lucy,
It's great to hear that our system is one of the best from your experience.
It is feedback like yours that keeps us constantly improving to stay at the top.
I open a new business and bought eponow. When we spoke to the salesman Herry we told him it's a grocery store and if there system is good for a grocery store. Obviously he said yes. When we got the system we notice it was not for a grocery store it's good for a restaurant business. So we complained and what happened nothing. They ignore us all the time. We send them email and try to call them but nobody bothers to response. We call Herry 100 times but he never picked up. After 1 month a Chris the manager called us. I told him we dont want the system anymore and we want to cancel the contract. Chris answer was a shock for me. He told me straight up we signed a contract with eposnow and it's our own fault why we did it. I don't know what to do now. I am trying to reach them again but they don't answer. Al Noor Supermarket
Hello Al N,
I'm sorry to hear you're unhappy with the level of service provided by our salesman Harry.
Our systems are used by many grocery stores and our App store makes its easy to customise your system to suit your business needs.
Chris hs informed me that he will be in contact today to resolve this issue.
Thank you.
Very pleased overall with the service I received, did miss or wait for a couple of calls but I would put that down to Lauren being very dedicated and possibly a little overworked!
Lauren worked hard at resolving any requests I had and was very pleasant to deal with.
Edit
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
Brilliant system to work with, very simple to use (even a chef can use it!)
Lauren was a massive help in setting up all the BOH systems and was very patient with me
I would and will highly recommend epos now
Roger Ellis
Hello Roger,
It's great to hear that our system is one of the best from your experience.
It is feedback like yours that keeps us constantly improving to stay at the top.
Great intelligent system with detailed back office, customer support and modern fast hardware.
Great investment.
Thanks Eposnow.
We are delighted to hear you had such a positive experience with our team!
We are always on hand to assist no matter what.
Thank you
From the business
Over 30,000 retail and hospitality customers trust Epos Now systems and software to help them grow their businesses. Find out how we can help you.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raymond,
Thank you for writing us a review on the service you have received so far.
Lauren will be so pleased to read such a pleasant review, we hope she brought you clarity on the use of the system and how this can help you with the day to day running of your business.
We look forward to hearing from you to get your stock management features set up, this should massively improve the way you are ordering and receiving stock.
Please take a look at our Guide Me section in the back office if you have any training requirements, or give us a call on 0800 2 945945.