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Epos Now Reviews Summary
Epos Now has a rating of 3.5 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Epos Now most frequently mention and support team. Epos Now ranks 3rd among Point Of Sale sites.
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When ever we have had any kind of issue with the system I have been able to contact James Miasek and he has always been more than happy and help. It's nice to see that he has a passion for the system we decided to go for and because of that he's always a pleasure to work with.
Thanks
La Mexicana
We were sold the ipad till system which has unfortunately not worked well and is costly in all ways. Contrary to this the support staff are excellent and patient and I rate all of them 5 out of 5. The issue is not the staff but the manner in which epos is set up.
It's great to hear that our system is one of the best from your experience.
It is feedback like yours that keeps us constantly improving to stay at the top.
Thank you :)
Impressed with the level of training that was provided at time that suited us. Ability to go over certain aspects if we were not sure or needed to refresh our memories. Our customer services lady made sure that she tried to understand our business in order to offer us advise on how we should display things on the till as we had no experience at all of any EPOS system all very new to us. Also arrange conference call in as initially the 2 of us who were being trained couldnt always be at the same location but we needed to be trained at the same time
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
Our business, which is an independent retailer, purchased the system after much consideration to improve efficiency and due to Magento webstore software integration we have been waiting over six months. Contact above the Support Team is impossible. Requests to speak to the Customer Service Manager are fruitless. The Support Team are well scripted and at times it can be over 15 minutes on hold before talking to someone. Daily operations are hindered by the tills freezing and messing up sales. Issues with delays in printing and issuing receipts. The scanners can not scan through product packaging. Printing barcodes is time consuming. Applications are available which you would expect to be standard as part of an EPOS system, are extra. Recommendation do not purchase this system.
We are really sorry that you feel that you have not had the service that you require. It sounds like the people you have been speaking to had good intentions but nonetheless were unable to resolve your issue.
We pride ourselves on the effort that we put in to providing an exceptional service so it hurts to hear that you feel let down by us.
If you need anything else, please don't hesitate to call us on 0800 2 945 945
Great customer experience and support during setup.
Training has been comprehensive, concise and convivial.
We're ready to start trading!
We appreciate your lovely feedback too. We really do work hard to make sure that you are having a great experience and it's genuinely heartwarming to read your review.
Thank you so much and long may it continue :)
Great continual support from the eposnow team in helping us set up our system.
Have received so much great help.
Hi Susan,
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
We are currently setting up a new 130pax restaurant and have purchased 3 EPOS systems from EPOS now. We have received a lot of support and help from the team. Couldn't reccomend them enough
Hi Alix,
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful our staff member has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
Had EPOS recommended to us and was really pleased with the product. The training phone calls were really helpful and Matt had excellent customer service and was great at making sure I understood everything and was happy with how to use the system!
Hi Michael,
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
I was very impressed with the whole level of service for setting up my new Epos system. I have loved using it from the very start all to the patient guidance of Amar and his colleagues. This was definitely money well worth spending to have something as comprehensive as this to use in my business. Thank you
Hi Susan,
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful Amar has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
They have great training via phone, very helpful and the system itself is very quick and easy to use! I pocked it up right away and will definitely be giving them a call if I need any help!
Hi Courtney,
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful Gabriella has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
Only been with EPOSNow a month, but so far so good, I have read some of the reviews and some of them are really bad, don't understand why people have so many problems with them but I hope it doesn't happen to me. The implementation team is really friendly and call you as many times as you need to have you up and running and the system itself is very easy to use. Shout out to Josh Groom who is been really good and patience with us. It can be a little be pricy to be honest, but it's all depending of your needs.
Hi Oscar,
Thank you so much for taking the time to leave us a review.
It is great to hear how helpful Josh has been, we appreciate receiving such great feedback from our customers!
If there is anything else we can help with, please don't hesitate to get back in touch.
Thank you.
Great team at EPOS NOW from sales to implementation support. Dealing now with Lauren to get the system setup and found the telephone support combined with online live training easy to use and very helpful. Lauren has been great at guiding me through the back office systems, coming up with solutions to our individual needs and being there when we need help. Glad I chose EPOS NOW.
Hello Ian W,
Hank you for taking the time to leave a review, its great to hear your implementation went well.
Here at Epos Now our customer service is paramount.
If there is anything else we can do, please let us know.
Phil was very understanding of our needs. He talked through all the options available to us, suggesting what would work best for the way we operate. We had lots of questions and changed our minds often. He's been very patient. We fully intend to choose epos now for our charity next year.
Hello Harriet T,
Thank you for the 5 star review, we really take pride in giving our customer's the best service possible.
If you would like any more help do not hesitate to get in contact with us.
Thank you
I have been dealing with Anna Davies with my training and she has been great. Really pleased with the service I have had.
Hello Julie R,
Thank you for taking the time to leave a review, its lovely to hear Anna gave excellent service.
Here at Epos Now our customer service is paramount and we value all customer feedback.
If there is anything else we can do, please let us know.
So you have read the title and now expect me to say something negative BUT I dont expect 5 star reviews in our restaurant unless we do the job properly and EposNow have certainly done that.
I have been looked after by Nick in Sales
Coral in Training and mainly Kieron in Support
Absolutely first class from all 3 employees and Coral gets the special mention for being clever enough to get all the essential till training over to a halfwit like me!... more phone calls will be needed no doubt as she doesnt really expect me to take it all in and remember (or does she?).
A great rapport with all you guys and you all know your stuff and talk at the right level.
I will recommend you whenever possible.
Have a great xmas EposNow.
Many thanks
David Gandy
The Clock Tower Restaurant & Bar
Millom
Cumbria
Hello David G,
Thank you for taking the time to leave a review today, we love hearing from our customers.
Here at Epos Now our customer service is paramount and we value all customer feedback.
If there is anything else we can do, please let us know.
Avoid this company at all costs.
The sales guys will tell you anything just to make the sale. We were told specific functionality that the system could do and upon signing up and trying to use that functionality in our training, we were told it couldn't do that functionality!
The training was awful as well. We were given a junior who had been there 2 weeks who put us on hold after every question as couldn't answer any of them.
We have requested a refund for the kit and the system (cost almost £3,000) but they refuse to authorise the return.
They say they are looking into matters when I speak to them on the phone and then don't hear back from them for days or weeks. Then when I do call them again myself, they seem to have no recollection of what they said they were going to do to look into it. Just getting stone walled!
So we are now stuck with 2 till systems which cost us almost 3k (which are still in their boxes and never been used) and not being allowed to send them back (can't see why though as they could just resell the computers as still untouched in their boxes).
We're now having to seek legal advice which is going to cost us and eposnow even more money and probably end up in court.
Beats me why they won't just accept the return and let us both move on.
Avoid this company at all costs!
Joshua Yates sorted the printer out as there was a google update. Was patient and informative.
Hello Adele T
Thanks for a great review, so happy hear you received great service.
If you would like any more help do not hesitate to get in contact with us.
Thank you
Josh was very helpful and solved all my issues. Will definately speak to him personally next time
Hi Chris,
Thanks for such a great 5* Review, here at Epos Now we are so passionate about our customer service.
Please get in contact if there is anything else we can help you with: 08002945945
Due to my own fault of deleting too many things i shouldn't have i faced the prospect of not being able to report properly. Kieran was brilliant and patient helping me restore items and together we restored over 2000 transactions in to the right categories.
1st class service! Thanks
Hi Stuart C,
Thanks for such a great 5* Review, here at Epos Now we are so passionate about our customer service.
Please get in contact if there is anything else we can help you with: 08002945945
Josh did everything I wanted. I purchased Bulk import, and with the help of Josh did a stock take with over 3000 items and then up loaded the data onto my till. This has so helped me with the day to day running of my business. My end of year will now take 5 minutes instead of 5 days.
Hello Phil L,
Thank you for leaving such a great review.
If there is anything else we can do, please let us know.
From the business
Over 30,000 retail and hospitality customers trust Epos Now systems and software to help them grow their businesses. Find out how we can help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
James is great isn't he. You will see lots of great reviews about him on this page and we are really proud that he is a part of our global Epos Now team.
Thank you for taking the time to leave us your review :)