Epos NowReviews 132

Would completely avoid & not use ePos
Would completely avoid & not use ePos Now.

Live Chat takes hours to wait.

Telephone queue takes days to get through.

Support ticket, no replies, still waiting - it's been 4 days.

Call back, they call you back at around 10pm when you're with family or bust with other things.

All in all, if you need help setting up your ePos and getting things going. Epos Now is not for you.

They don't have enough people taking care of customers and seems like ages to get through.

However, if you're a new customer these lines are answered within seconds to avoid losing a sale?

The whole infrastructure does not support you.

You have been warned.

I run a HVAC Sales and Repair shop in Jamaica. I found this system while doing research on POS on the internet. It seemed like a good fit based on my conversations with the Sales agent Paul Lynch (he assured me it would work), however i am unable to log non-inventory items like services in this system which is not ideal for a repair shop. I made the purchase approximately two weeks ago on May 30th, since Monday June 15th I have been locked out of my back office with a prompt for me to pay again as my subscription expired on April 3rd which makes no sense. I HAVE ONLY HAD THE SYSTEM 2 WEEKS. I have been sending emails contacting Paul as well as calling both the US and UK offices to no avail. I have stayed on the line a total of 6 hours since last night and this morning waiting for someone to address my calls. I sent in support tickets, I messaged my 'trainer' Kylie and no one seems to want to address my issue. At this point I DO NOT want to use this company if this is the way you do business. POOR CUSTOMER SERVICE, POOR RESPONSES AND A FAULTY SYSTEM.
Expected Outcome: To either be contacted TODAY or be REFUNDED as I haven't a full months worth of service.

Epos now is ok for instant cash sales but not if you have monthly accounts.
Was told it could do monthly statement so was miss sold this cannot do Monthly Statements and they have no intensions of helping you once you have paid your money.
Raised compliant told I am at top of list to get call back from the top manager 4 months later around 22 calls and numerous emails to them I am still waiting!

Currently spoke to Trading standards and solicitors who are saying it has been miss sold looking to have to take them to court. Would advise to look for any other company apart from eposnow total disgrace.
Krissy W. Who wrote "The customer service was excellent" cannot be a customer but an employee that is lying!

Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!

Great support. Helped all my needs and was fast will call in again Monday for a migration to get updated to athena!

Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, there seems to be something wrong with your profile. [Your problem] has been escalated to the senior tech team. Well get back to you [the same day of the call]. In my mind, if there is something wrong with the profile they set up, perhaps they should redo it. But, this simple concept is significantly over their heads. So two weeks of my busy life has been wasted trying to get this system up and running and now I need to spend more time trying to find another POS system.

I WISH I COULD GIVE 0 STARS! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! After 3 weeks of dealing with incompetence I was sent a new printer WITHOUT the cords! Seriously?!?!?! How dumb are you!? And when I want to speak to a manager, they tell me they are too busy with other calls-so there's that many unhappy people that I have to wait in line to speak with someone in charge? That's not a good sign. Just started with them and SERIOUSLY UNHAPPY!. Going to be posting negative reviews everywhere i can!

Was loving their product and deal and was all set to move forward, asked an innocent question on the phone regarding their existing customers as their website indicated they supplied Nandos (which they don't). Then had a very aggressive response accusing me of all sorts, they even then suggested they would send me the recorded tel conversation to prove I was at fault. Which I agreed to as I was questioning myself at this point. But of course they have not sent anything even after further email requests...

Questionable sales techniques, hours on hold after the purchase and then when I request a return and refund after only having the system only 2 days, I am refused! If you are in America, system has UK date formats that cannot be change to US. Purchase order contain a confusing line that has cost plus tax which is retail is never need and just creates confuse. I was informed that this cannot be changed. When you enter an item you can add a sku and then you can't access that sku ever again. Over 30 minutes on hold at least 4 different times over a three day period. You can't see your inventory items "at a glance", one screen to see inventory, one screen for product infromation and yet another for purchase history.

Eposnow all singing and dancing lol
Each spray there is something which does not work, when we ring up we spend 30 mins or more waiting for support, they may fix the problem but then cause another which requires another phone call. If they paid me by the hour for each time I rang I would be a millionaire.
They don't listen to you, they have no idea of the problem which is caused by their system not working, being told that an update in a few days will solve the problem but in reality causes yet again another phone call
The new system which is there updated version I would not have bought had I seen it as it is not for a toy shop it is designed for a coffee shop etc. The colouring is a disaster causing myself problems due to my sight issues at the moment.
Being told that we can stay on the old system but we shall be unsupported is bad customer service and not taking into account the visual problem.
I dread using the system
I dead ringing up as it results in me getting upset and them totally not bothered, spending valuable time talking to people who don't care
It makes me cross that we have to pay each month for a service which is not working and not being listened to.
I am seriously going to talk to my solicitor about the situation
Would never have bought it with hindsight

I purchased an eposnow POS system for my rental equipment company based on the sales person's presentation and how he said it was great for our business. 2 months later, the system is sitting on a desk and we do not use it because it is not programmed to work in taking partial payments in advance and if it is capable, we wouldnt know about it because you have to hold for atleast 30 minutes to get a hold of someone on their customer service line that we also pay an additional 39 dollars a month for each month. I was hung up by a tech support person by the name of Alex and they have our number but he never called me back so I don't think it was an accident. I feel he didn't want to help and thought I was a lot of "extra work" since I am not as Tech savvy. I have yet to hear back from the company. After investing over $2000 dollars in this "EPOSNOW" system, the company just shut us down, They are fast to call you if they think you want another system. Thumbs down, do not trust this company! They promise you the moon to sell the system but stinks when it comes to customer service.