Epos NowReviews 132

We have just rolled out the Epos Now system across our three cafes and one retail shop. We have found the software to be very easy to use and incredible efficient, it has cut on reporting time in half! Stuart has been very helpful from start to finish (We started the roll out in October 2015 and completed in January 2016). We look forward to epos now being a part of our success.

The cloud-based, Hospitality solution from EPOSNOW is central to our bar's business: it enables seamless integration of new product lines; offers financial reports in unlimited detail; simplifies bar staff management; and as I'm fast discovering, through their own App Store, customisation options open up new ways to maximise the return on our investment. At its core is a brilliant piece of software, which in combination with elegant looking hardware, *just works*. Worth mention is the Promotions function - loads of options and simple to apply selectively or otherwise. Yes - I'm fairly new to the sector, but I did my research and EPOSNOW really stood out amongst competing products. I especially like that it's so easily scalable - I'm already planning a second terminal on-site, and looking into the potential to expand EPOSNOW across our organisation, to other outlets. The level of support I've received to help me get going has been invaluable - the sales and technical staff I've spoken to are all product experts, and it shows.

We was in need of a quick turn around for a new EPOS solution for our shop. We are due to open in 5 days and had been let down by another solutions providers at the last minute.
I wish I would have found EPOS Now from the beginning as the service was brilliant and made the process so easy. The staff are friendly and really push their limits to make sure your needs are met.

Dominique was the lady who I dealt with, she is very knowledgeable, friendly and really pushed to get the solution to us within the time frame. All in all, an extremely pleasant experience.

Since launching the Epos Now in our Aspire Lounge & Spa at Heathrow T5. It has enabled my team and I to process all of our guests visits including Spa.

The added benefit of having a clocking and out aids in staff hours and pay.

The latest addition will be our stock control, this will be a valuable tool to monitor our opening and closing stock.

I highly recommend Epos Now product to any business who wishes to develop a robust reporting system which is as flexible as you business needs can be.

The process of buying the system was straightforward. Upon installation, the setting up and cataloging of the inventory was easy with minimal support required. On the occasions I've had to phone support, I have found them to be helpful and knowledgeable. I would recommend anyone thinking of buying an Epos system to give Epos Now a try.

After looking around for a new epos system for our hardware store, we found EPOSNOW were offering a system at a competitive price. From first contacting them they were helpful, informative, and patient with all our questions. We then found out out that they were based 20 miles away and invited us to come and see the system working if we wanted.
After visiting them we decided to purchase a system and within a few days it was delivered. Simple and easy installation within 1 hour.
Whenever we need help or any questions the customer service team are responsive, helpful and polite. With updates and features always being added to system it gives you great encouragement that they are really working hard to improve to an already great and user friendly system. So many features to customise the system to your companies requirements, it really is easy to use to help any business improve sales and control stock.
Excellent service and system at a fraction of some other quotes we received.

Nice competitive price excellent customer service
Easy to use software does exactly what it says on the box
Very happy five star service would happily recommend

I am new to the pub trade and the till systems used within it, however the excellent back-up support I have received from the EPOS Team has been second to none. I have called them at all hours of the day, several times a day and all of the operatives have been extremely knowledgeable and professional. The tills are very easy to use and I would thoroughly recommend them to anyone looking for this sort of system.

We are just coming up to our 2nd full month since going live with Eposnow, and are absolutely over the moon with it. We have had nothing but positive response and support from the Epos staff, with helping us set up & get to grips with the system, be it via submitting a ticket or over the phone.

The software is extremely user friendly, for all "technical abilities" and has improved the efficiency of our customer service and financial reporting.

Well recommended!

I have a retail shop and has been using the basic cash register for a few years. When I found out this Epos system from Epos Now I decided to give them a call and the service from the sales team were excellent. They talked me through how the system work and shown me a demo online after the demo I bought the system straight away.

Also the support team were excellent too I have called them a few times and the problem solved nearly straight away every time.

The system offers a lots more reports than I expected it and also I can check the sale from my smart phone when I am away. Back office is also very good I can update the pricing, adding new products, running a report etc... at home or anywhere with the internet connection.

My staffs and I found the system is so easy to use.

I have already recommended to my friend to use get the system from Epos Now.

I would highly recommend anyone looking for a new epos system talk to Epos Now.

Kind regards,

Andrew

Heavily Flawed by the Product Upload system (or lack of one)

Hi,
The system is let down by its inability to handle uploading/exporting products etc from spreadsheets, you really need to consider this function, it took an age to upload our products one by one, and now since we had a price increase from our suppliers i have to adjust all the prices one by one! So old hat, it took around 12 hours to upload all our products and that's for a small hairdressers!

They will upload products for you or course - For £300 which will not be mentioned pre-sale!

If i could export to spreadsheet and adjust the prices etc en-masse then re upload to the server that would be so much better, a function adopted by pretty much any other system of this type by the way, I have a theory this system is not adopted as they want the £300 from you to upload your products for you, not acceptable.

The other let down is the booking function, not very well designed or user friendly, we have had to adopt a separate system for this which is unfortunate.

I also submitted 2 tickets to customer support, neither of which were answered, which you don't expect when you are being charged £360 a year for premium support.

All in all this company could be great but is let down by being greedy and focusing more on sales/squeezing the last penny out of customers rather than looking after its current clients.

Regards

Martin Greenway

We went with Epos Now when looking for a new epos system and I'm so glad we did. They are constantly improving their software and developing apps that benefit our business. Huge fan of our staff being able to swipe in/out with cards. Customer service is always great, which is a bonus!

We have been with Epos Now for a year & we are so impressed with the system. We added the loyalty module about 3 months ago and although it cost us money to add it & to buy the loyalty cards, we have seen the benefits already, which is amazing. So many customers come back again & again with their cards to get points to spend next time.

Initially we just bought a complete solution for my clothes store. The actual till is as to be expected, but the back office control system is the really useful bit. I'm able to add on new products and make price changes on my laptop whilst sat home watching eastenders! It has really helped highlight to me what products are actually selling without me having to rely on my memory and guesswork.

We've now purchased a tablet, which we're using for stock taking.

We've been with Epos Now for about two years, whilst the software has always been great the support used to be a bit rocky. We used to spend up to half an hour waiting on hold just to get through to the support team. Over the last year we've noticed it's become increasingly better. This month we've just opened our second location. We knew it should be straightforward because the new system would just automatically link onto our existing back office, but we were blow away because each time I've called the support team to get it setup or have my questions answered I've never been on hold for more than a minute. It's incredible what a huge difference it makes to the experience of being a customer.

I reviewed epos before but I think I only gave it 3 stars. However after todays update they have added a feature that prints out the balance of the loyalty points each member has on every transaction.

This makes the system perfect for us and was the primary reason we brought an epos system.

The updates come thick and fast and I would totally recommend this system now to anyone running and members club or a similar business.

Thanks

Hayley