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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Outstanding! Found what I was looking for, another store did not have the numbers I needed.
The web site was helpful and when called customer service they were able to help locate exact parts needed,,
I have purchased several Curt hitches etrailer. They have great prices and ship within 12 hours. Installation was straightforward after watching video.
The handrail arrived promptly. However, I am not sure that it will fit because of the awning arm overlap. I will consult with the company before attempting the installation.
Exact part at a great price and quick shipping! I will definitely do business with these folks again!
Have always received good products at reasonable prices. Would be perfect with better shipment tracking but that is always a problem with items shipped USPS.
I have placed a 1/2 dozen or so orders with E Trailer, over the years. Excellent service has been consistent throughout. I can only think of one issue where an item was damaged in shipping. Naturally, the item showed up the day before I was leaving for vacation. The customer service representative was able to ship the replacement item to my destination.
Absolutely wonderful experience getting mt parts in
A timely manner.
When the shipment was received one of the cases had broken latches. The e-trailer representative was quick to contact the manufacturer for me, and I had a replacement case within days. Way to go Lauren! I look forward to ordering from etrailer again in the future.
-- Jim
I received my shipment, which included a Master Lock. The packaging for the lock was partially opened and the keys were missing. I searched inside the box and packing material but couldn't find the keys.
Easy to navigate the site. Ordered and shipped very quickly. Had my parts in three days. Perfect! This isn't my first time using trailer and it definitely won't be my last!
Great shopping experience. In particular, there are multiple selection and installation videos for various products. Definitely not just presenting a "list" of features.
They were easy to work with it was easy to order, but they didn't fit. To return I have to pay freight, which bugs me a little. If the return goes easy then I'd say it's a good place to work with if I have trouble with the return a little bit different story
It's always been great customer service, friendly staff filled with knowledge and always wanting not just willing to help! Prices are good products are good with good representation and measurements of what I'm getting! I always will go to trailer first!
Always a good selection and some of it is made in the U.S.A.
Fast shipping and packaging!
The package arrived on time with no delays but that box itself was damaged. Luckily the items inside were not damaged
Definitely gave me the part that I needed I will definitely be ordering more parts from you guys thank you
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members