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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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First box was damaged, every part was just thrown in the box. Packed horrible. For the money im spending. Should be tidy and neat
A Great place to find all the parts you need to step up your already amazing Jeep and videos on majority of the parts on the removal of the factory pieces to the instillation of the new modification. Better than looking a comparable up on Utube.
Awesome learning and buying experience. Had a fantastic representative and the online shopping was easy and intuitive. Great customer service. Thanks again. Will be back.
Was looking for a part that was not listed. Josh p was able to locate the part i needed abd sent email link that went to a shopping cart with item in it.
The steps look great, took like 45mins to install. I ordered them on 11/28 and they literally arrived on 11/29! No fitment issues, just easy bolt on. We'll definitely order from them again.
Ordered multiple parts to upgrade 24 Bronco online. Site was easy to navigate and select parts. Checkout was just as easy and all parts were delivered on time in perfect condition! Definitely satisfied with experience from A to Z and will definitely use Extreme Terrain again
In the past have order several thousand of dollars worth of parts. Never had the first problem with anything perfect fit each and everytime
I spoke with Jake and Tara in customer service and they were very friendly and careful. I got the impression that extreme terrain greatly watches over all commerce and cautiously handles sensitive information. Thanks guys!
Cool site found it very easy to navigate.
Website easy to navigate can't wait to get my "sunroof" you put in your information and it tell you if it'll fit your Jeep or not… makes life so much easier
I ordered 10/28/26. The item was in stock never received. Called twice and was assured that it was indeed in stock. Then recently received a notification that my order is delayed. Due to out of stock back order
Hello Douglas,
I apologize that your order has not shipped yet, especially since you purchased it back on 10/28. I completely understand your frustration. I see that you reached out to us on 11/29, and we have submitted a request to the supplier to get updated tracking or an estimated ship date. This item is shipping directly from them to you, and they may not have the product in stock, or they may make the items to order. Either way, this is on us, and we will get that updated information for you and send it via email as soon as we can. Please continue to keep an eye on your email for the updated information. I have also issued you promotional credit to use on a future purchase, either online or over the phone. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Your products are usually pretty good when you have them in stock. There's been an occasion where I was told they were in stock and then I never got the product. Had to cancel the order. Other than that you sell good merchandise
After placing my order, I checked my bank they over charged my by $160.00. I contacted extream the lady i was talking to assured me. They only took the correct total. Now couple days later I see it changed to correct amount in my bank account. But there is a separate pending charge for the 160.00 that was the over charged amount. There is no reason for them placing a hold on my money. With this happeningi doubt ill order anythingagain.
(DIFFERENT DOESN'T SIT RITE WITH ME)
Hey Brandi,
I apologize for the authorization charge that you are seeing of $160.00. I understand how this can be confusing and inconvenient, I can assure you just as the service rep did that we will only deduct/capture the amount of the total order. Most authorizations fall off within 3-5 business days depending on your financial institution. I apologize again and if you need anything else please feel free to let us know.
Thank you,
Allison
Website is easy to navigate and find what product is desired. Ordering is easy. I will find out if shipping and installation is as easy as viewed in video and reviews. Thanks for making the process easy so far.
It was easy to find the parts I was looking for. I needed help finding the steering stabilizer which the tech found for me and added it to my cart. I am looking forward to making more purchases from extreme terrain.
Nothing but good vibes for Extreme Terrain! Quick order fulfillment and easy return procedure, if needed. They do need to go with UPS as their primary delivery service. FedEx is terrible and won't change until the leadership changes. I had ordered some LED lights and the FedEx tracker says it was "out for delivery". Haven't gotten it yet.
Logan was super helpful. Gave good advice and was just real with his answers about the product. I like someone to just bounce ideas off of about my build and Logan G. Did exactly that.
Previously, we had ordered a soft top that didnt quite fit even though its for the correct year, tried to see if it may just be a defective one, we were told there were no more in stock to even Get a replacement, so either scrap the top and buy another one somehwere else, we opted to buy a whole new frame kit, which ironically cost more than the top itself, as the top was on sale when we bought it. Not much help in the E. T team to make it right. But I guess buying just some sun visors shouldn't be too bad. Hopefully they fit right. BTW, you have to pay for replacement shipping, on top of the initial shipping for the part the first time you ordered it. Not too sure I agree with that, since the site said "guaranteed fit". But hey, I need the part...
Very disappointed the military "discount" is not applied to the purchased item. Using store credit for the next purchase is sleazy.
Hello,
I'm sorry if you are disappointed with the military/first responder rewards program. We appreciate your transparency regarding your feelings about it and will pass this along. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
2nd time ordering from this company. Shipping time is better than excellent, product received well packaged and undamaged. Will shop here again.
Bought the Carven Catback Exhaust for my Tacoma and it looks great! Couldn't install because my old Exhaust flange broke off. Just ordered the afe y-pipe and cats.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dusko,
I am sorry for the way the item arrived to you, with a damaged box and poor packaging. You are absolutely correct; for the amount of money the exhaust cost, it should be packaged with care. I have passed this feedback along to my Fulfillment team to review and prevent this from happening again. I apologize once more and have issued you promotional credit due to the inconvenience. You can use this promotional credit online or over the phone for a future order. If you need anything else, please feel free to let us know.
Thank you,
Allison