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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I was new to the site. My '98 jeep wrangler wrangler sport, with a Sahara package, camel tan top and interior is really hard to find parts for. The representative, Shonna, went above any customer experience I have ever dealt with. We chatted first. Then we chatted on the phone. She went through site and looked at every possibility for my jeep. We found one. A soft top, finally. Probably about an hour of looking. She also offered to keep looking for parts me even after the conversation was ending. Will definitely shop again. Thank You so much
If you can't find it ask. I have been happy for the last 3 years getting what I need. So I have no idea how the return policy works. All my purchase have been great.
Wanted to order a lift kit for my TJ. Sales rep was great and answered all my questions. Strong work to the folks at Extreme Terrain!
Item arrived with damaged box and a few dented fins on the radiator. Probably not enough damage to deal with a return but not ideal.
I bought 2.5" teraflex lift kit a while ago. The tech suggested that I don't need any thing else beside the lift kit. After installing the lift kit 4x4 won't engage. Then did more research and figured have to drop brackets. Then things got way better and death wobble stopped too. But still had a bit steering issue. Then a couple of days ago bught a track bar and the bushings were 4mm over both the sides.
If your techs don't have proper knowledge don't try to help it causes more head aches.
Hey Tejinder,
I apologize for any miscommunication that was provided by our Sales Techs regarding the purchase of products. Our Sales Techs are knowledgeable about the products we sell, with some being more knowledgeable about different vehicles than others. However, for the most part, any of them should be able to assist you. I completely understand how this could deter you from ordering with them in the future, but I can assure you that we are here to assist you. I'm glad the end result was reached and that everything is working out fine for you at this point. I have issued you some promotional credit to use towards a future purchase online or over the phone. In the meantime, if you need anything else, please let us know.
Allison
I used chat then within 2 minutes Tony called and helped me with my order. Very helpful to me, he sent my order to my email and I was able to place my order.
It is refreshing to purchase products from sellers who back their products and make the shopping experience actually enjoyable.
Shopped a swaybar. I think a app is essential in the world today but I had to switch to desktop to complete. First responders discount didn't show up in check out. 4 stars still some stuff to work out.
I got hood guard fast when I went to put on the pieces that attach to hood are supposed to be treated but are not no way to mount guess i have to wait till Monday to try and get right part
Hello Mike,
I apologize if you received the wrong item. We would be more than happy to assist you with this. Please feel free to reach out to customer service at your earliest convenience. You can also contact me directly at satisfaction@extremeterrain.com; just make sure to include your order information. We look forward to assisting you.
Thank you,
Allison
If you are looking for all things Ford Bronco, you have found the right place. I have made 10+ purchases and counting. Love Extreme Terrain!
I keep buying from this place because it has everything.
I've ordered several products from XT and the shipping times are are great as the pricing! Always my first stop when shopping for my truck
We had an issue with an add on we purchased for a Jeep Gladiator. Spoke to customer service and they made it right. Any time a company will stand behind their products and craftsmanship of the products, that will make me continue to buy from them.
It was easy to find what i wanted and easy processing and checkout. There was a lot to choose from. Great selection. I have not received my order yet due to just ordering it. I will leave a review once installed.
I haven't even received my package yet.And I am getting 224 emails a day.Asking how my experience was. Stop bombarding me with emails please. I would probably end up having a great experience if i'm not harassed.All day long
Hey Brandon,
I apologize for the marketing emails; I understand how they can become overwhelming. You are more than welcome to unsubscribe from them at any time. We also have a customer portal that you can use, which can be found at the bottom of the homepage under "Where is my Order." It will provide you with estimated ship dates, tracking information, and much more. I hope this helps, and if you need anything else, please feel free to reach out to us.
Thank you,
Allison
I've had the 2014 JK for about two weeks so far I've ordered about $4000 worth of parts. All upgrades all very nice. They were shipped in a reasonable amount of time some Mom arrived early. I like that no games they play straight and everything I bought as a video with it to show how to install and what it does. I watch them daily to make sure I know exactly what I want and how to do it. Thank you ET for a great shopping experience and a great customer service.
Michael
I paid for express delivery to a hotel in Miami - it was due to be delivered on Friday (it is now Saturday and the bumper is not at the hotel and my family member who was going to bring it back, flies out tomorrow- super disappointed and no idea how the bumper will now get to me the Cayman Islands. Any ideas?
Hello Simon,
I apologize that the item did not arrive when you expected or paid for it. I completely understand your concern, as this is a time-sensitive matter. I see you have spoken to customer service, and they suggested you reach out to the hotel where it was delivered to make arrangements for a later pickup. I'm glad that you were able to get this rectified, and due to the inconvenience, I have refunded you the expedited shipping fee that you paid. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
After 205,000 miles the drive shaft yoke and pinion yoke were deeply grooved and leaked too much. Thanks for new parts no more stains on the driveway! I now have a YJ that does't mark its spot!
One stop shop. Very convenient/ great quality parts. Pictures will follow on completion. Thanks much. Karl
I bought high beam and low beam LEDs for my tacoma. Both are bright as can be and both helped me avoid deer the first night I used them to get to work. Outstanding performance.
Always find what im looking for and if i have questions i talked to a real person on the phone about wheels and tires. Super helpful company i will ALWAYS recommend them. I have ordered stuff for my jeep from multiple companies but i think Extreme Terrain has been the best!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Phil,
I'm sorry to hear that the radiator arrived damaged. I understand it may not be enough to warrant processing a return, but we do have other options we can provide you with. I sent you an email outlining those options and hope to hear from you soon.
Thank you,
Allison