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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Placed an order for tail lights for my jeep gladiator never got them, never got my money back even after I reported that I never received them.
Loved the fact that you had lots of pictures. I was able to see that it would work for my needs. I was impressed with how you guys do business.
I also need both side panels for a 76-83 cj5. Let me know if there's a way to get a deal on them and also if you guys attend any jeep shows so I could possibly save on shipping.
Disappointed. Open box code would not work on my 3 open box purchases for additional 15% discount. Should not send emails promoting 15% discount if it cannot be applied to 95% of the open box items listed online.
Hello Michael,
Thank you for taking the time to share your feedback regarding your recent service experience with ExtremeTerrain. We do apologize that you were unable to use the coupon code for you recent order on open box items.
In reviewing the email we sent to customers with the code, the code was valid on specific items, and the items would have had a banner under the photo stating you could use the promotional code on this order.
We do appreciate you being a valued ExtremeTerrain customer and we thank you for your support. We issued you a promotional credit to your account which can be used on a future order. Please note, this credit is valid until 3/31/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I needed help making sure I was ordering the correct OEM brake parts for my Jeep wrangler. I called the tech line and spoke with Steven D. He was very helpful, confirmed that I had the right parts in my cart, and even gave me a little discount on my order! Extreme Terrain was the only source for the parts I need, to get back on the road quickly, this holiday season! Thank you!
No hard sell. Nicholas and I spent TIME shopping in real time to get what I wanted at the best price possible. We even searched the net together to match tire prices. Customer service was REAL. (Rare). It's only because of this support that I keep coming back. And as medical provider getting further discounts, a bonus. Keep it going.
Had exactly what I was looking for, and different manufacturers/options so I could choose.
Shipping was quicker then Amazon, and free!
I will be shopping here again.
I was unsure what rims would fit my jeep... easy as one phone call and I was able to order the correct rims! Thank you so much!
I'm new to the jeep scene and have yet to have a bad experience or pay outrageous prices for anything I've gotten from XT. I've purchased several items from them and have been amazed by their SUPER quick shipping.
Still haven't received. FedX unable to deliver as complete address was not on tag. I've had to redirect to a local pickup location. Not happy as HUGE shipping cost with Fedx.
There is no word to describe the service provide by Extrem terrain.
I'm living in martinique French Caribbean and imagine I need to pay a company based in new jersey to receive my products delivered next step by airplane to my island.
Each time the service was delivered with best quality
Thank you for your effort
Took care of my questions, helped me complete my order, and then offered to answer any questions when I received my part. That's what I'm talking about... before, during, and after the sale customer service.
I called within an hour and a half to cancel my order and you wouldn't let me cancel. So now I have to wait till I get my order and go through the process of returning it. I will never deal with extreme terrain again.
Hello Michael,
Thank you for your feedback regrading your recent order with ExtremeTerrain, We understand your frustration with this situation and we apologize for the inconvenience this issue has caused you.
Once an order is placed, we have the orders locked within 30-60 minutes so we can begin to pick the order and have it shipped in a timely manner. We apologize that we were unable to cancel the order when you contacted us requesting the cancellation.
We show that your Barricade Tubular Drop Steps were delivered on 12/24/2025, and a return was set up to have the items returned to us. You should have received an email asking for photos, and once we receive those photos we will send you the return label.
Thank you again for sharing your experience with us. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I ordered this kit and it is 1900$ it was out of stock so I put notify me when in stock I then got an email a day later said it was in stock and unit price is 1175$ I'm curious why the unit price and sale price is so different. Are we the consumers paying 800$ for handling fees or 3rd party price.
Hello Greg,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent purchase of the Steinjager DOM Tube Long Arm Travel Kit for 2 to 6-Inch Lift; Bare Metal (97-02 Jeep Wrangler TJ w/ Automatic Transmission). We do apologize that this item is currently out of stock. Once it is back in stock, we will provide you with the tracking information for your order.
You shared that you received an email stating the cost was $1,175, do you still have that email? If so, could you kindly send an email to satisfaction@extremeterrain.com with the context of the email and kindly provide your order information. Once we receive that information we will be happy to review the cost difference for you. We are showing that when you made the order the cost of the item was $1,915.99 plus the $149 freight handling fee.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I was worried that this would not arrive in time for Christmas. But, thankfully, it did. The only bad thing was that the box it was shipped in showed what it was. Thankfully, he didn't see it, so all was good! I think he is going to love it. What a creative idea!
I ordered in on 11/28 and have yet to receive item. Spoke to rep 1 week ago and said they would get back to me within 24 hrs. I have to hear from anyone. I've ordered from this company before and didn't have issues. Very disappointed.
Hello Gena,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent order for the Suparee Sequential T-Style Spare Tire Brake Light (21-25 Bronco, Excluding Raptor). We apologize for the delays in having the item shipped to you. It is our goal to have orders to our customers in a timely manner, and we fell short of our goal with your order, We can understand your frustration with this experience.
We show that you contacted our Customer Service Team and they were able to set up a lost package for you and we are in the process of researching this situation. Once our review is completed, we will refund your original payment method and you will receive an email once the refund is completed,
Due to this experience, we issued you a promotional credit that can be used on a future order. Please note, this credit is valid until 3/31/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I encountered difficulties while checking out an order, but Ms. Charity effectively guided me through the process, demonstrating excellent customer service.
I like how it recommends a Garage that I go to very often. I trust the people there to install my stuff that I ordered from your company. Thank you for that.
I like the products that they carry and they always have sales open box items and makes it easier and cheaper for people like me, but I'm always satisfied with their delivery.
Recently purchased a hood protector. What made this a satisfactory experience was the part being delivered in good condition, ie, one ordered from a competitor arrived broken, necessitating a return; no one wins cost wise in a return. The Husky protector went on easily and is of better quality than one from that company starting with a "W."
FedEx delivered the k&n elevated intake snorkel system. Completely damaged. Box was torn and opened items have scratches and visual marks. There was no care on how this package was mailed out
Hello Jose,
Thank you for your feedback regarding your recent purchase from ExtremeTerrain. We were disappointed to hear that you received your K&N Elevated Intake Snorkel System (16-23 3.5L Tacoma) damaged. If you would like to set up a return and replacement for this item, please contact our Customer Service at 610-990-4559 and the representative you speak with will be happy to assist you and offer all available options to you. Due to this situation we added a $35 promotional credit to your account. This can be used on a future purchase and is valid until 3/31/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
Ordered a radio for my wife's grand cherokee anf the surround came damaged. Was supposed to be a Christmas present, however that is unlikely to happen now. Your service agent gave me a 20 coupon, but that hardly makes up for not having something under the tree for my wife. Hopefully the exchange it reviewed promtly.
Hello Nathan,
Thank you for your recent order of the TopDisplay 10.20-Inch QLED Radio Upgrade with 8-Core CPU; 2GB RAM; 32GB ROM (11-13 Jeep Grand Cherokee WK2) for your wife's Grand Cherokee, We were disappointed to hear that you received the item and it was damaged.
We show that you were able to set up an return and replacement for the item and we are currently waiting on a response from the manufacturer. We apologize for the delays.
Due to this situation, we added a $30 promotional credit to your account which can be used on a future order. Please note this credit is valid until 3/31/2026.
If you have any questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for taking a moment and share your comments regarding your recent experience with ExtremeTerrain. We apologize that you did not receive the Raxiom Low Profile LED Tail Lights that you ordered in October. We apologize for this experience.
In reviewing your order, we see that the representative you spoke with set up a lost package for the headlights and we see that the replacement headlights shipped on 10/17/2025 and delivered on 10/21/2025.
We can set up a lost package on the tail lights, but we wanted to ask if you wanted a replacement set up or a refund. If you could kindly send an email to satisfaction@extremeterrain.com and kindly include your order information and a copy of this review for context, then we will set up the correct return for you.
Also, due to this situation, we issued you a promotional credit to your order and this can be used on a future purchase. Please note, this credit is valid until 3/31/2026.
Thank you again for sharing your feedback with us and once we receive your email sharing if you would like a replacement or refund for the taillights.
Thank you,
Amy