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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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While checking out. Never once had a shipping charge. Then looking at my account it was charged more than I expected. Not made at the 5.99 charge. Just wish it wasnt slid in like they were hiding something..
Received everything I ordered fairly quickly. Only issue was the radiator overflow cap was not the correct size. I was able to make a ~95% seal using a rubber o-ring I had in the shop.
I haven't received my order yet and have not been given any time line yet on delivery. It's only been a few days but thought i would have had a shipping date by now. I'm getting emails daily on giving a review but haven't received any updates on shipping
Hello Steve,
I apologize if you did not receive the tracking confirmation email on the 19th when it was sent to you. I sent you a text message to confirm whether you received it so we can investigate further with you to try and find where it might have landed in your email. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I ordered a NEW set of electric steps and all I got was an open box of parts. No parts list, no instructions, nothing but parts. I don't have any idea if stuff is missing
Hello,
I apologize, John, that you were only sent a box of products and that no installation guide was included for your Side Steps. I completely understand your concern and your desire to ensure you had everything needed. I'm glad you reached out to us, and we were able to fulfill your request and provide you with that installation guide along with a list of all products that should have been included. I also left you a voicemail offering additional assistance if needed. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I love searching Extreme Terrain. Competitive prices and shipping is outstanding. Except for sometimes FedEx constantly reschedule deliveries or even had some damaged packages Extreme Terrain honors their products. But this order arrived in two days. Great communication from Extreme Terrain. Only issue with order was one of the center caps had broken tabs. But can't complain. The wheels are in great shape. Just had to order another center cap from manufacturer
Very pleased with my Extreme Terrain purchase! Sales tech was very knowledgeable and had answers to my questions about getting the correct products for my truck. Not my first XT purchase and will not be my last, highly recommended!
I want to say that I am very pleased with how one of the Extreme Terrain staff interacted with me. His name is Gryphon B. He was very professional, answered many of my questions and assisted me in my search for a Camper Shell. At the end of our conversations I felt Gryphon B, did everything possible including researching their stock looking for an item I was looking for. Thanks for your service.
Always purchase things of your sight. This time not so good. I bought a led light for the rear window for my jeep and the remote did no t work.
Hey Chad,
I'm sorry to hear that the remote did not work. I left you a voicemail this afternoon inquiring more about this. Since you have not reached out to us, I hope you were able to get it to work. In case you still need assistance, please feel free to reach back out to me or customer service.
Thank you,
Allison
I needed some inset fog lights for my jeep tj and they had exactly what I needed also talked to customer service who was so friendly and knew exactly how and what i was needing so ordered the lights and they are on the way so hopefully everything will work out.
The whole purchase was easy on the site. Kyle was extremely helpful and answered all my questions making the decision to buy that much easier.
Very knowledgeable staff and always demonstrate the willing to help with any questions needed to make my purchase. Thank you.
I had bought an air cold filter a while back and I'm sure I gave them my year of my Jeep. Well I took it to get it smogged and it didn't pass because the carb #didnt match my year. I spoke to Laura then she transferred me to Nick who found another cold air filter that matched my 2017 Jeep.
The website was easy to maneuver and I was able to quickly find what I need. Im at the point where my Jeep is old and needs replacements. This is definitely the place to go to
Looking for brake calipers for a 2008 4Runner Sport with the v8. Amazon gave me all kinds of products that wouldn't fit. But I found them here WITH the correct information to make sure they fit. Good job!
Ordering went well, was able to save a few dollars by purchasing an "Open Box"!?! I hope there's nothing wrong with it, fingers crossed!
The advertisements are misleading, suggesting customers qualify for rewards when they do not. I reviewed the "More Info" section for qualifications, and it does not indicate that certain items are excluded.
Hello Arturo,
I apologize if anything was misleading or confusing while shopping for and purchasing open box products, as well as when attempting to apply the promotional code we are currently running. We have the promotion 'Open15' that can be applied to select open box products. The key is to look for the green $ sign symbol on the open box product you are purchasing for it to qualify. Regarding the spend and get promotion, we only allow one promotional code to be used on an order at a time. I truly apologize for any inconvenience this has caused you, and if you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison
I haven't installed my Baxter adapter yet, but I can say Extreme Terrain's service and punctuality on shipping is great. I always get great customer service from them.
I'm unable to describe my experience with the items since they haven't arrived yet, but the quality of the parts and the sales and an online experience is excellent
Extreme terrain has the best website with great prices. Was easy to find what I wanted and the video's are extremely appreciated! Will be my go to for my 2013 Wrangler! Lots of toys to get yet!
Ran into the open box section when I was looking for an exhaust system. I now have numerous packages arriving due to the friendly pricing and quality and attention remains the same. Honestly, the best experience I've ever had.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bryan,
I apologize if you missed the section on the mobile site during checkout where we list the shipping options and the associated fees. After you enter your shipping address and continue to the next page, we display the shipping methods, and you can view your shipping cost to the right of your selection. You may have scrolled right past it since Standard shipping is usually auto-selected. I apologize again, and if you need anything else, please feel free to let us know.
Thank you,
Allison