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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Tire rack always gives me the best deal and I saved by picking up because I'm local. They even advise you if the tire has a older production date!
Shopped other tire websites that wind up slapped additional cost upon checkout. Tire Rack provides the customer with what the customer pays for.
Repeated satisfied experiences. Always quick delivery. Accurate comparable data and plenty of choices for whatever season or vehicle I am spending money on this time.
Ordering from tire rack was quick and easy and good year tire service was quick and hard friendly staff and customer service.
Been buying tires from these guys for many years now. Love the mobile installation option too. They receive the tires, so no need to have them come to the house (or my daughter's apartment in this case). Then the tech comes to you. No waiting i a busy shop. They do a great job. Balance and install and then they take the old tires and go. Super smooth and no hassles. Worth every penny.
Nothing but ease, quick, and quality. Helps when you move every 3-4 years, shipping is always on time as described. Highly recommended to anyone.
TireRack's warranty process is SO easy and their live support agents are very fast to respond. I won't buy tires anywhere else.
Had issues ordering only one tire online (site wouldn't let me purchase only one), ended up having to call in and they were able to put it through. Entire rest of the process was easy, and I saved ~$100 from ordering the same tire at the local shop
This biz is pretty good at providing tire info to aid in selection, but there are better websites available for this. It's nice that shipping is included in the price just like many other sources.
When ordering a replacement tire directly from tirerack but no discount can be applied... now I have the receipt, I give it back to tirerack so they send the check 2 seconds after I buy the tire... make it make sense. My call was yesterday but I made the purchase today.
I've been ordering tires from here a long time but stopped after sales person was rude about free shipping like everyone else does.
Hello Benjamin, we're sorry to hear that your experience could have been better. We'd like to see how we can improve your experience and a member of our team will be reaching out.
Always lots of options to choose from. Tires always ship way faster than what seems reasonable. Prices are good. Tons of data to help you decide.
The last set I purchased were for my daily driver. I hit a pothole and blew a tire about 1 year after the initial purchase. I was kinda in a pinch financially, because of a family crisis. I went online to purchase a replacement and was reminded that I would be refunded my cash after I purchased another tire. I took a photo of the damaged tire and uploaded it. Purchased the same tire from Tire Rack and got a refund check send to me within days. WIN, WIN!
I've bought tires from these guys for going on 2 years now and all good experiences. Quick, easy, and accurate! I recommend Tire Rack to everyone!
Been fine for every other vehicle I've ever owned but my Mercedes has had nothing but problems with the tires I've gotten for it and they are now just over a year old. And I've had a second blow out now on a different corner.
We would be more than happy to investigate the situation Darrius and see what we can do to help. A member of our team will be reaching out.
My wife took her 2021 Camaro to Firestone for an oil change and they told her she needs new front tires. When they gave her a quote, it was for a poorer performing and rated Firestone tire and it was only $100 less than a full set of 4 from TireRack with delivery and installation. I've purchased at least a half dozen sets from TR and always am happy with my purchase.
I ordered 4 new wheels and tires with end caps for the wheels. Order came, waited 4 or 5 days and then went to put the tires on. The end caps where not sent. I reached out your customer service said they had to ship them separate but they never notified me. I ended up having to take the wheels off once the end caps arrived and they shipped the wrong size end caps, 15" instead of 16". I had to reach out about that as well.
Site was easier to order. Probably going to look at a local company for help ordering from now on. I own a small repair business.
We appreciate your feedback — Thank you for choosing Tire Rack!
I ordered a tire to be delivered and installed by one their approved shops. The day it was delivered I called the shop to make an appointment and the next day i showed up and was in and out in about 20 minutes.
I had purchased incorrect tires at a different retailer. Pressed for time, I placed an order back in '22 and recall them arriving in 2 days just in time for an upcoming road trip.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.
Hi Darlene, thanks for reaching out. We’re sorry to hear about the damage to your tire. We want to make your road hazard claim as smooth as possible and will get this reviewed.