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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I haven't even received my package yet.And I am getting 224 emails a day.Asking how my experience was. Stop bombarding me with emails please. I would probably end up having a great experience if i'm not harassed.All day long
I've had the 2014 JK for about two weeks so far I've ordered about $4000 worth of parts. All upgrades all very nice. They were shipped in a reasonable amount of time some Mom arrived early. I like that no games they play straight and everything I bought as a video with it to show how to install and what it does. I watch them daily to make sure I know exactly what I want and how to do it. Thank you ET for a great shopping experience and a great customer service.
Michael
I paid for express delivery to a hotel in Miami - it was due to be delivered on Friday (it is now Saturday and the bumper is not at the hotel and my family member who was going to bring it back, flies out tomorrow- super disappointed and no idea how the bumper will now get to me the Cayman Islands. Any ideas?
Hello Simon,
I apologize that the item did not arrive when you expected or paid for it. I completely understand your concern, as this is a time-sensitive matter. I see you have spoken to customer service, and they suggested you reach out to the hotel where it was delivered to make arrangements for a later pickup. I'm glad that you were able to get this rectified, and due to the inconvenience, I have refunded you the expedited shipping fee that you paid. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
After 205,000 miles the drive shaft yoke and pinion yoke were deeply grooved and leaked too much. Thanks for new parts no more stains on the driveway! I now have a YJ that does't mark its spot!
One stop shop. Very convenient/ great quality parts. Pictures will follow on completion. Thanks much. Karl
I bought high beam and low beam LEDs for my tacoma. Both are bright as can be and both helped me avoid deer the first night I used them to get to work. Outstanding performance.
Always find what im looking for and if i have questions i talked to a real person on the phone about wheels and tires. Super helpful company i will ALWAYS recommend them. I have ordered stuff for my jeep from multiple companies but i think Extreme Terrain has been the best!
Encuentro lo que busco me da diversidad de opciones y son por lo general bien esactas
My first chat was great. Customer service was very nice and told me the issue would be taken care of. When I tried to return the item, I was then told there was a $25 return fee and I would not get a full refund. I later got a phone call saying the $25 fee had been reversed and that I would get a full refund however out of $180 order. I only got a credit of $103.! I'm using my credit to purchase something else and I will never be back to this store again
Hello Stacey,
I apologize that you did not receive your full refund for the return. I located your order and saw that there was actually a credit owed to you sitting on your account that was not issued. I went ahead and issued the refund back to your original method of payment. I apologize for this inconvenience and for the confusion this has caused you. Now you should have been refunded in full as promised. If you need anything else, please feel free to give me a call back, as I did try to reach out, but your phone disconnected on me before I could leave a voicemail.
Thank you,
Allison
Ordered a set of shocks for Jeep, front shocks never arrived. After several phone calls and missed promised delivery dates (yes dates) I got a random email stating order was cancelled
Hello David,
I apologize for the confusion and delay with your previous order for the Front Shocks. I see that these were shipped directly from the manufacturer to you, and at that time, they did not seem to have them in stock. When you spoke to customer service, they submitted a change in supplier; however, we had to cancel the order and refund you instead. Since then, we have updated the way we can change suppliers as needed for products that are out of stock and may be available from someone else. This means that something like this won't happen again. In the meantime, we now have these available if you would like to repurchase, and if you need anything else, please let us know.
Thank you,
Allison
Website is so easy to navigate and find what you need. This is the only website I let send me emails so I can see new deals. Keep it up Extreme terrain and I'll keep buying.
Purchases an open box item, product damage was exactly as described in the item description and I believe was priced reasonably in accordance with this. Really glad I found this site as there are plenty of nice products with open box versions if I desire to get a used product without having to go through the trouble of dealing with Facebook marketplace.
My one complaint would be I received requests to submit this review every day after the order was placed before I had even received the product. My request from a customer experience perspective would be that feedback requests go post delivery
Purchased this BedStep for my 2026 Tundra SR5 Crewmax 5.5
Installation went well up to the point where I had to attach the bracket at the very end of the installation(part 5) in the installation guide.
First bolt was fine. Treaded right into the linkage. The Torque bolt that goes into the frame rail did not have the necessary conical bolt to secure it to the rail.
I was lucky to have one in my parts bin to finish but that is a big swing and a miss on your part. Really don't understand why you wouldn't just thread that bracket or weld a bolt to the back of the bracket to make it easier to complete install. At very least include the extra bolt!
I dislike that ET decides what my build items are and I cant unflag them. This makes it hard to find my selected items and further clouds emails and texts and sales because I have to wade through all the items they want me to buy. Too bad the customer isnt in control if their 'favorites '.
Hello Sandra,
Thank you for providing your feedback. I had never heard of this before, so it was a valuable callout for us to share with our marketing team. I apologize for the inconvenience caused by the marketing emails. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I like how you can build shopping lists of items you thinking of buying and how the website saves your vehicle and can show what fits and what does not. They have lots of options for anything you may want to get.
2018 Jeep Wrangler JLU Sport S: I have too many upgrade considerations and ultimate purchases/installs to get into details, but have been relying on ET for years.
I ordered a set of bolts and leaf spring bushings for my YJ. The bolts would not fit all the way through the steel sleeves and had to be drilled out. The bushings were oversized and had to be compressed into the jeep frame with a C-clamp. Then of course the sleeve wouldn't fit in into the bushing because the bushings were too large. So… I had to remove them and sand down the bushings just to get them to fit properly. My overall impression is that these parts are absolute garbage. If your into wasting your time and money well this is the place to order your parts from.
Hello,
I apologize if you encountered installation issues with these bushings. In the future, please reach out to us for assistance, as we might be able to investigate this further and determine the root cause of the fitment issue. I reviewed the product on the website and noticed that, under the reviews, most customers didn't have any significant issues with these but did require some modifications. Additionally, we provide an installation guide that may have been helpful. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Purchased a soft top for my 1987 wrangler. It came in great and has been on for more than 5 years and is still nice and tight. Thank you Extreme Terrain
While checking out. Never once had a shipping charge. Then looking at my account it was charged more than I expected. Not made at the 5.99 charge. Just wish it wasnt slid in like they were hiding something..
Hello Bryan,
I apologize if you missed the section on the mobile site during checkout where we list the shipping options and the associated fees. After you enter your shipping address and continue to the next page, we display the shipping methods, and you can view your shipping cost to the right of your selection. You may have scrolled right past it since Standard shipping is usually auto-selected. I apologize again, and if you need anything else, please feel free to let us know.
Thank you,
Allison
Received everything I ordered fairly quickly. Only issue was the radiator overflow cap was not the correct size. I was able to make a ~95% seal using a rubber o-ring I had in the shop.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Brandon,
I apologize for the marketing emails; I understand how they can become overwhelming. You are more than welcome to unsubscribe from them at any time. We also have a customer portal that you can use, which can be found at the bottom of the homepage under "Where is my Order." It will provide you with estimated ship dates, tracking information, and much more. I hope this helps, and if you need anything else, please feel free to reach out to us.
Thank you,
Allison