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EyebuydirectReviews 14,665

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,584
value
5,188
shipping
5,188
returns
131
quality
5,291
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Virginia
1 review
0 helpful votes
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Affordable and addictive
December 27, 2025

Super affordable and addictive to get so many different styles and options to choose from! Definitely recommend and do tell all of my friends about eye buy directl!

Date of experience: December 17, 2025
Texas
1 review
0 helpful votes
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Fantastic glasses for the price
December 27, 2025

I was skeptical to buy glasses online as I have always purchased in person. I think these are really good quality for the price and I can't complain.

Date of experience: December 17, 2025
New Jersey
2 reviews
0 helpful votes
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Reliable
December 26, 2025

Quick reliable service. Wish they were a little bit cheaper on the lenses but nonetheless. Can rely on them to get my glasses

Date of experience: December 16, 2025
Alabama
1 review
0 helpful votes
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Good overall website design, user friendly, easy to add insurance (when available), even without insurance prices are great and the off brand frames are still a good buy if you're on a budget

Date of experience: November 1, 2025
Kansas
1 review
0 helpful votes
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Glasses didnt work.
December 26, 2025

Used same numbers from getting my work safety glasses but got 2 sets of compleatly useless glasses as make things work putting them on.

Date of experience: December 16, 2025
New York
1 review
0 helpful votes
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Kind of difficult to return the item.
December 25, 2025
Updated review

When it came to returning my glasses, they were too big for my face and PD measurement, my contact person was a little reluctant to only take my reasons and let it go at that. I had to reject his plea to " try this, try that", many times before he got the idea that I wanted to move on. Had he been a little more understanding, I know he wanted to sell different glasses, things may have turned out better. As it is, my experience is not rating FIVE stars.

Date of experience: December 15, 2025

Easy so far little clunky
December 4, 2025
Previous review

Easy so far little clunky

Date of experience: November 24, 2025
Florida
1 review
0 helpful votes
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Look good, but randomly broke
December 25, 2025

Love the way they look! Unfortunately, while just going on my day to day life, part of the hinge just snapped and now I need a new pair.

Date of experience: December 15, 2025
California
2 reviews
0 helpful votes
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I liked the overall shopping experience, in terms of selecting glasses which would fit me, entering the prescription and the options, and competitive prices. The production seemed a little slow this time, taking 11 days from entry of order to USPS having the glasses

Date of experience: December 15, 2025
Colorado
1 review
0 helpful votes
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Always Reliable!
December 25, 2025

I have been ordering my glasses from eyebuydirect for years now. They are always on time or early, never have any problems. Good choices, and lots of choices!

Date of experience: December 15, 2025
Illinois
1 review
0 helpful votes
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Poor organization
December 25, 2025
Updated review

I ordered my glasses and updated my address etc. Somehow the system defaulted to an address that I lived at TEN YEARS AGO. I live two and a half hours away. My only option was to have that post office hold them for me. I was not offered a replacement pair to be mailed to my correct address.

Date of experience: December 15, 2025

If I have an allowance for glasses why will it only...
December 1, 2025
Previous review

If I have an allowance for glasses why will it only purchase one pair?

Date of experience: November 21, 2025
Pennsylvania
1 review
0 helpful votes
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Satisfied
December 25, 2025
Updated review

Needed help, made one call and was helped by a representative that understood me and resolved all issues. I was very pleased.
Thank you
Michael Cimino

Date of experience: December 1, 2025

Great service
December 2, 2025
Previous review

Had some difficulties ordereding, but with there help it went very smoothly.
Thank you

Date of experience: November 22, 2025
Kansas
1 review
0 helpful votes
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The glasses are great - just an issue (2nd time)with the USPS with delivery. BUT - nothing but good things to say about EyeBuyDirect! My glasses are perfect 👍🏻

Date of experience: December 14, 2025
Texas
1 review
0 helpful votes
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Great customer care
December 24, 2025

No issues, glasses arrived in great shape and some of the best fitting glasses I have ever had especially due to the digital try on feature

Date of experience: August 13, 2025
Illinois
1 review
0 helpful votes
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Affordable and reliable
December 24, 2025

After spending hundreds of dollars on glasses from the eye doctor, within 2 weeks they broke. I was charged by the eye doctor to put the lenses in a new frame. The same frame as I had. In the meantime, I ordered a "back-up" from eye buy direct. These were 1/2 the price and are now becoming my regular glasses since I have to take the original pair back to the eye doctor because they are flimsy and bent again. The next time, I'm buying all of my glasses with eye buy direct.

Date of experience: December 14, 2025
Washington
1 review
0 helpful votes
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Charged but had order on Hold
December 23, 2025

They wanted the Rx and still charged my credit card despite not starting anything. If I hadn't noticed, they'd still have the money and I would have no glasses. Had to spend time on chat to cancel order.

Date of experience: December 13, 2025
Oregon
1 review
0 helpful votes
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Well done!
December 22, 2025

It was a customer -focused experience, from ease of online selection and ordering, to regular status updates, timely delivery, packaging and a quality product.

Date of experience: December 12, 2025
Texas
1 review
0 helpful votes
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I made the mistake and your people came through
December 22, 2025
Updated review

I ordered 2 sets of the wrong glasses. Your people after an hour came through. Not only the correct prescription but also a refund. This was not easy but very satisfied once all the BS was vented. I will use Eyebuydirect again.

Date of experience: December 11, 2025

Feedback
November 29, 2025
Previous review

Gooooooooooooooooood

Date of experience: November 19, 2025
Nevada
1 review
0 helpful votes
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Well priced and quick free shipping
December 21, 2025

Overall happy with EBD, ordering is quick and easy and I typically get the free shipping pretty quickly. In the end though, you get what you pay for and in my experience, they break easily.

Date of experience: February 7, 2024
Pennsylvania
1 review
0 helpful votes
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Unexpected Delay!
December 21, 2025

Not great because I added my payment information during check out, thinking the glasses were ordered. I did find it odd that we didn't receive a confirmation email immediately after. However, I've come to find out 5 days later, that I did receive an email a few hours later that went unnoticed because it was sent to me a few hours after placing the order causing the glasses to not be processed.

Date of experience: December 7, 2025
Florida
1 review
0 helpful votes
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Best Prices on Glasses I have Found
December 21, 2025

This will be my fourth pair of glasses from Eyebuydirect. The quality has been great and keeps me coming back.

The key, I believe is having a good measurement of your pupil distance. That will help ensure a good fit. Go for fit first over style if you want to be happy with your glasses in the long run.

There is a tool on the website where you can 'see' the glasses on your face via your computer's camera. So you do get to try on the look - virtually - but not the fit. That's why I emphasize narrowing your search to glasses that fit your face size first.

Of course, there is a return policy if you don't like anything about your glasses.

Date of experience: December 11, 2025