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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Very challenging to place order. Next issue was around trying to set up account so I could get an actual receipt to submit to my FSA. One is not provided when you place the order. I tried going into my account and now it says my password is not correct. This has been the most time consuming, frustrating, insane experience ever. Never again.
Easy and saved about $450 they have all the popular brands of frames
Virtual try on isn't great, I need to lookup my last pair to find what numbers I need to filter on. My doctor isn't listed but is in VSP.
I ordered my glasses online, it was easy to do and my order arrived!
This company has a serious issue with the product availability. It advertises that they would have a specific brand prescription available and then send you an email about you items being back ordered. It is a lure you in type of tactic. It's a lm ugly business to deal with. If you need glasses or contacts I would not recommend this place. It's better to just wait the wait time at a regular vision center. Customer service is very poor. I was asked what would I like to see happen, moving forward. FYI, I would like to see period. When it comes to recommendation for this company that would be a very hard NO. Eyeconic's mission is to provide high quality eyewear to as many in the community as possible.- when do you plan to do so, We are still waiting. I only hope that one day EYECONIC would take in to consideration that we don't come to you because we wanted to or even because of your status in the review world. We come to you because you are in network with our insurance providers and you lured us in by you false very false advertisements.
I ordered a paid of glasses for my son earlier this year. Was happy with the frame quality and prescription but the lenses did not hold up nearly as well as glasses purchased at an optometrist's office. I just tried to order a pair for myself and, although my prescription was valid (well before the expiration date and signed by a licensed optometrist), they argued that they would not accept it. It was almost as if they were looking for a reason not to sell me glasses! The confusion and condescension from the customer service reps (multiple reps!) was enough that canceled my order and my family and I will not be purchasing anything from them in the future.
Hi KC,
We are very sorry to hear about your experience with us. We appreciate your feedback and will make sure to share it with the appropriate teams. If you need assistance with your order or have any questions please contact us directly at info@eyeconic.com.
Easy navigation and easy to choose. Very good service
No way to easily reorder same item. When contacted my request was ignored. Then they go through some indirect service. Fix the site or leave me alone. I really don't like this company.
Hi Mark,
We apologizes for the inconvenience and understand your frustration. We tried contacting you last week to assist you. If you have any questions, or need help with your order, please contact us directly at info@eyeconic.com.
I love the try on feature, but preferred to purchase the same style in a different color. Pleased.
I returned my glasses as they were much bigger in size than what appeared on line. Did not like.
Service was great and I received my order in a timely manner
So far so good. The process of ordering was fairly simple. They provided a tracking number which was great. First time user and so far so good.
The Wed page was a little confusing, but overall very nice.
The process was simple and they have an easy to use website. Was able to simply upload my prescription and they did the leg work in reaching out to my optician. Was kept updated with regular email updates. Great experience overall!
I never shop for eye glasses on-line, only in person, because I want to make sure they fit properly. Very surprised, everything was easy and I got great service.
My daughter absolutely love her new pair of glasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jean,
Thank you for reaching out. We are sorry to hear about your experience with us. We tried contacting you to assist you with your order. If you still need help or have any questions, please contact us directly at info@eyeconic.com.
Thank you.