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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.2 stars from 2,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 5th among Eyeglasses sites.
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I received the wrong Rx and returned glasses for a correction and speedy turnaround.
I like that they will replace the lenses on my existing frames. However the website can be confusing regarding tinting and other options. The shipping instructions are also vague. There is no way to get clarification while on the website. But eyeglasses.com has saved me a lot of money. And I am generally happy with the quality.
I ordered--for the third time--the exact same frames: Dolimiti RC2/C. The old ones had broken after years of service, the nosepad and attachment for it came off, and Eyeglasses.om got me new ones in two days! They fit great and they look great! Thank you!
I have found eyeglasses.com to be horrible. Purchased two pair of glasses, regular and sunglasses, both with progressives. The regular glasses took 3 weeks to receive. When received I need to wear my old glasses as I couldn't see well with these glasses. My eyes look out through the very top of the lenses may be the reason.
The sunglasses have yet to arrive. It's been a month so for whoever thinks online ordering is quick, forget about it. It's been a month since ordering. When contacting customer service only said it was processing and they will let me know when they ship. Ughhh for lack of information.
I recieved my order but returned it last week as unsatisfactory. I am waiting to get the situation resolved. Bifocal lenses were too high.
It was a easy process. Glad I decided to go with eyeglasses.com
I sent frames and my (Very strong) trifocal prescription. Everyone else has told me they can't make the prescription because it's too much. You guys did it quickly, correctly, and without batting an eye. I will be using you again!
They always have what I'm looking for, the folks on the phone if I ever need to call are super friendly and helpful. I think I've been using them for frames for twenty years!
My mother's optometrist would not give us her full prescription. But eyeglasses.com's support was able to work with us to get her the right glasses. With the glasses being Trifocals that was not easy. They could have blown us off, but instead they went the extra mile. And my mom can see everything she wants to without having to change glasses constantly.
I have another pair identical from another supplier and a comparison show your lens are thicker than your competitor everything else was great
Good selection. Liked the glasses but didn't fit. Had to return them. Online said free return shipping and now they want to charge me. Not thrilled since the glasses were defective.
We've ordered from Eyeglasses.com before and had great results. This order was no exception. Glasses arrived earlier than expected and the Rx seems perfect. But a couple of weeks after my wife received her glasses, one of the nose cushions fell out. I contacted eyeglasses.com asking if I could 'purchase' another cushion. 'Received a prompt response that they would try to determine if they were available. Within 3 days, 3 new cushions were delivered by UPS... and at no charge! 'Just don't find that quality of service very often today.
I had an incorrect lens replacement prescription and Eyeglasses customer service was gracious enough to hold my order at their lab until my correct prescription was ready. Also used the company in 2021 for lenses and frames. Very happy with their service and quality!
Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait.
In early June my order was cancelled because "manufacturer discontinued this frame". My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.
First time ordering prescription glasses online so you can imagine how skeptical I was. The communication with a rep from Eyeglasses.com to make sure she had the right prescription was super simple. Glasses came in even faster than my other ones from the doctors office. Really happy with them and would definitely order again in the future!
Loving my new glasses. Actual glass lens is a huge plus for kinda of wear and tear my glasses go through. They are a little heavier compared to plastic but definitely worth it.
I had trouble getting new lenses and frames to replace the set I had gotten in 2019. I went through 2 sets from a local shop that had to be returned. Eyeglasses.com offered the right lens material and the right finish that 99% of online and in-person places just choose not to carry anymore. I got a better product at a better and fair price than was offered anywhere that I could find online or in person.
Everything worked perfectly, just had a misunderstanding with shipping to Puerto Rico. It should be clarify that shipping vouchers do not apply to Puerto Rico
Thanks
I was hesitant to purchase lenses online, but eyeglasses.com was a pleasant experience. Ordering was simple and my glasses arrived in my favorite old designer frames safe and sound. The lenses are high quality and the price was much less than what I'd been quoted at my local optometrist. I'll be a returning customer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members