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Eyeglasses.com has a rating of 4.2 stars from 2,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Got progressives done in frames I already owned. Way cheaper than anywhere else and I received quality lenses. Very happy with this purchase.
I am still waiting for my missing eyeglasses frame. I was told many times that someone will get back to me but no one called me back. I had been an eyeglasses.com loyal customer for many years. This last experience is very disappointing.
Good job on doing my drill mount lenses, nice and tight position of holes. They did not return old lenses, which I would have liked to keep as lens shape models however, even though I enclosed a note asking for them to be returned.
Quick receipt of order. Satisfied with product. Fit well and good correction.
I looked and looked at frames trying to decide, but I knew I wanted to get my new glasses with eyeglasses.com I bought prescription sunglasses a few years ago and love them.
My new prescription eyeglasses are perfect, I love them.
I intend to have my old eyeglasses lenses replaced by eyeglasses.com soon.
Thank you for offering this service and making the glasses perfect!
I love my glasses from eyeglasses.com so much that I ordered a second pair and they still had them for the same price, 3 years later!
I received 2 of the 3 frames I ordered to try on. I called and a CS rep told me the 3rd was no longer available in the color I ordered but they were available in black so I received those at a later date and was informed by the CS rep that the 30 days would start when I received the last frame in my order. I have returned all 3 opting for a bit smaller frame "Life I Good" Krissa. Looking forward to receiving them soon!
I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again.
There's a reason they don't allow you to leave reviews on their website.
There is a discrepancy between the "Trial policy" described by your customer service representatives and your written return policy. It should be easy enough to add verbiage to your written statement regarding 30 days from date of shipment to clarify a grace period up to the date the last pair ship associated with the one order. I'd still like to try the Dolomiti but I didn't want to be on the hook for the $500 amount of the other frames on that order.
Thoughts?
Yours,
Paul Aviles
I'm a first time eyeglasses wearer. The whole experience filling my prescription went much easier than expected. They were able to use frames which I already owned and placed my new lenses in very short order and the cost was substantially less than expected. I also received great customer service when I need to speak directly to the company.
Overall, it's been a good experience; however, there is a bit of peeling taking place on both arms of the glasses. I purchased some arm sleeves to help with the problem.
As much as my prescription eyeglass frames and lenses cost, it was a great experience (after cataract surgery and a 20/20 vision exam) to find this company to replace my Kate Spade lenses with a 1.5 correction. The readers arrived quickly and all correspondence was professional. Would definitely recommend.
Very easy experience. I picked the frames first, then went online to choose my lens from eyeglasses.com. Prescription and PD typed in, printed label to send the frames, and I am so happy with the results.
Received my glasses, new lenses in my own frames, they are perfect! Thank you, will order again.
I can't read out of either set of lenses which is what I need. I am returning them.
Just received my glasses back after having replacement lenses installed. Very Happy with the results as they are better than the originals. And at a lower price than the eye clinic wanted for replacement lenses.
Was able to order a duplicate set of glasses without a problem. Would have appreciated receiving a discount that was offered earlier, but had expired because I wanted to try the glasses for a while before ordering a second pair.
These people are extremely slow
These people are extremely slow. I ordered my glasses 8/25. I checked in for an update on 8/30 to see if they have started on processing. I was told they have to wait until next week and then they will get started on my lens. So basically theboption to rush is BS. They don't keep you in the loop at all and pretty sure it is going to be a good month before i get my glasses.
Date of experience: August 30,2023
The order took quite awhile to get here and my glasses don't have an anti-reflective coating on them. An oversight on my part for not seeing that this did not come standard and I had to upgrade but honestly why would anyone not want this. I am disappointed on how this look now because if that.
I ordered a pair of Made in USA frames that took many weeks to arrive. Eyeglasses.com should buy ahead and keep these frames in stock to provide a better experience to its customers.
Answer: If you have a significant correction like me their quality is poor! Go somewhere you can trust will have quality control and customer service to help if your lenses don't actually correct your vision.
Answer: They are legit; I've used them several times over the past decade.
Answer: Less than 2 weeks in my experience, which involved sending in my existing Ray Ban frame to have the new prescription lens installed.