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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 6th among Subscription Shopping sites.
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I love fff customer service is top notch. How much fun is many gifts sprinkled throughout your year?
I received my Summer 2024 Box, but it was not the curated items I had selected. It was a "pre-packaged " box full of items I had no interest in. I immediately searched for the best way to contact customer service and was not hopeful when I saw that it was a "text" option. I was pleasantly surprised to find that a real person immediately reached out to me and began working to solve my issue. She diligently kept in touch over two days while she researched my issue and finally responded with a very satisfactory resolution to my problem. Excellent customer service by a competent, knowledgeable staff member. Great experience all around! Thank you FFF!
Hi Shannon! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
The missing item was replaced right away and even gave me choices that I wanted.
Hi Luz! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
She went above and beyond to make me happy even though I didn't ask for help
Hi Tami! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Love the service as well as the help I received! Products that I have received are top notch
Hi Robin! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
Harris was very helpful and he explained everything
I wanted to know.
Hi there! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
I was wondering why some items hadn't arrived. FFF got back to me so quickly and they resolved my issue. I have been a member for a few years now only pausing when my sweet husband passed away in 2022. I love FFF
Hi Christine! We're sorry for your loss. Our team is working hard to meet expectations like yours and we’re happy you had a great experience with us! Xo
I really look forward to the delivery and enjoy all the products I receive.
Hi Jordan! Thank you for taking the time to review! Xo
I have been using fab fit fun for awhile now, and I am always very happy with the selection and it's like a fun little gift when it comes in! For the first time I had received a box that was missing 2 items, I wasn't sure how they would treat the situation but I submitted a request and got a reply almost instantly where they had set up a box with my missing items to be shipped promptly. The customer service representative I had (Jack) was extremely kind and apologetic while offering any extra help. I was really happy with my interaction and it made me like the company even more than I already did!
Hi Haley! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Hi Mari! We sent you a DM on Sitejabber on May 19 and haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
I had a charge appear on my credit card that is involved with my divorce. That credit card cannot be used at this time and he was able to refund the money to that credit card Thank you so much
Hi AnnMarie! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I didn't receive one of the items I picked for my Summer box. I contacted customer service via text, the issue was resolved in a timely manner
Hi Lisa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Hazel was very professional and friendly. She was able to answer all my questions!
Hi Teresa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
I have loved my Fabfitfun days. 4 times a year, I would get a wonderful box of treasures to try. Gift worthy items. Skin care items that would exceed the cost of the box if I just went to the local store or Amazon for. It saved me $$ on skincare, and gave me many brands to try out.
Hi Ann! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I wrote an email asking about the gift with purchase ($250 worth for renewing membership) and Rachelle re-assured me it will be shipped with my summer box. So let's see if it will happen.
Thank you Rachelle.
Hi Francine! Thank you for taking the time to leave a review. We always want our members to be fully taken care of! Xo
Was missing an item in my summer box and I reached out and my problem was resolved within 24 hours.
Hi Michelle! We're happy that you had an amazing Customer Service experience. We always want our members to be fully taken care of! Xo
The FabFitFun staff is so helpful. The best! I appreciate that!
Yay! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review, Laurie! Xo
I was having a bad day and needed to cancel this account. It didn't look like I would be able to, but Rye helped and I really appreciated it. She seemed to be very kind and knowledgeable.
Hi Brenda! We're happy that you were fully assisted and had a great experience with our customer care! We look forward to sharing more seasons with you! Xo
I love getting to pick my items and waiting to open the box. So many awesome items!
Thank you for taking the time to leave a review, Jeimy! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
I relied on my anniversary date. In July not in April. I loved my add-on better than the box.
Hi there! We sent you a DM on Sitejabber on April 30 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chelsi! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback and we look forward to many more seasons together! Xo