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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 6th among Subscription Shopping sites.
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Great help with customer service very kind helpful and efficient.
I had renewed my subscription and missed the cut off for the customization period. I was afraid I would get a random box filled with items I wouldn't use…
When I reached out, they were very helpful in giving me a list of items to choose from to create a box of my wishes. I'm very happy I reached out, because I didn't want to miss the renewal offer, but I was too late to customize in the usual way. I'm pleasantly surprised with the resolution and am looking forward to my winter 2024 box!
Hi Lynette! We are happy that you're pleased with the results and that we were able to help. We always want our members to be fully taken care of! Xo
Such a great experience with customer service. I hope future interactions are just as pleasant
Hi Debie! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Being new to this subscription program, I was not sure if I had done everything correctly when I signed up-to be able to access the savings and free extra box. Customer service was very prompt and answered all my questions clearly. I felt much better with my choice of joining, really looking forward to my continued experience and box!
Hi Carina! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Had one of my FabFitFun boxes stolen from my apartment and CJ was able to thoroughly walk me through the process and help me with a replacement. I am a social worker and don't make much money so I rarely spend money on things like FFF, and having CJ go out of their way to help me was so kind and really made my evening
Hi Sydney! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
My winter box of treasures was delivered to another house. I was completely unsuccessful reaching Fed-Ex to report that it was delivered to the wrong address. I kept getting feedback from their website that it had been delivered and since it is a holiday no one was working. I sent an email to Fitfabfun and their representative got back to me immediately with news that it would be resent to me. Given that it was thanksgiving I was very grateful. Thank you!
Hi Kathleen! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I needed an answer as i reactivated my account. Mitch was the best! Friendly, informative, and kind. He had my answer in less than30 seconds!
Hi Kay! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review! Xo
I was experiencing an issue getting package. Agent was very professional and issue resolved
Hi Kristi! We are so happy to hear our team was able to help! Xo
100% of the time I've needed to reach out to customer service, FFF has always been there for me with clear information and a resolution or explanation for what I needed.
Hi Carol! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
1st box was supposed to be a bonus box. I received a plastic tray with felt as a "high end" item. Also received an cocktail shaker that looks cute but is completely unusable. Ni way was any of this worth what they claim.
The high end advertising with great products are not available. I've heard from many long time subscribers that they constantly repeat products.
2nd box selection was not good so I picked surprises for 3. I received 2 scrunchies in broken packaging. I am convinced this is just crap no one wanted. I'm sorry i paid for any of this. I haven't gotten one thing I love, everything is just ehh.
Hi there! We sent you a DM on Sitejabber on 11/20 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
In filing out survey, "Was issue resolved" yes or no... My issue is neither of those responses. Having an "other" option would allow outliers. My issue is not resolved yet, but hopefully is; time will tell.Rating will improve when I receive my merch🥰
Hi Annette! Thank you for sharing your feedback and we'll make sure to pass this along to our team. We hope you'll receive your order soon and feel free to reach back out if you need any help!
Jeff, a customer service representative, was friendly and compassionate. He resolved my concern in a way that created a loyal customer rather than a former customer. Thanks, Jeff!
Hi Shannon! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Issue resolved quickly. Replaced broken item. Responded within minutes. Great customer service
Hi Cindy! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
I had a chat going on with a question about my new membership and I was disconnected. I got back on chat and Fran came back online and answered my questions regarding my enrollment in a timely and knowledgeable manner. The customer support she provided was excellent and the chat option made it very easy for me to have my questions answered.
Hi Diana! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review! Xo
I needed help with an issue that the representative Quickly, easily and kindly took care of with zero hassles.
Yay! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review, Elle! Xo
Friendly, helpful! Went above and beyond. Thanks so much!
Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼
Also, their customer service is top notch! I cant say enough good things 💗
Hi Alicia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Fab fit fun is something I look forward to receiving every quarter. I own two business's, I live rurally, and shopping is just something I don't have time for. FFF forces me to do some shopping. I've found some great facewashes that have given me clear skin (something I've always struggle with), and I also have nice eyelashes now because of the many serums offered over the years. I often keep my daughters in mind, as well as my sisters and close friends when I'm selecting items. It's a good boost for gift giving.
Hi Larissa! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
I am a former FFF member and found recently that I missed the fun! When I saw the free gift promotion for a 200.00 gift I could not resist. The opportunity to share with my friends by gifting them a 125.00 box if they choose to join.then…I get a referral bonus! Really though, I want the loot! It is quality merch. I promise to my tippy toes!
Hi Pamela! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I love fff customer service is top notch. How much fun is many gifts sprinkled throughout your year?
Hi Chelsi! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback and we look forward to many more seasons together! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo