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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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As I went to pay, I got a spinning wheel and was then told my rate was no longer available and linked to the same booking date and time but at a higher cost. OK, I then went to pay and my Chase card blocked the transaction as a fraudulent purchase. Way too much drama purchasing this ticket.
SAS seems to charge for every single thing, even to receive flight changes via text. They charge for seat selection, checked bag and on and on.
The site does offer enough info. It makes harder to make choices for instance seats. Too many charges done for a simple flight
Had no trouble at all navigating the site, Took no trouble at all to arrange the flight. Really looking forward to this trip.
I booked an Icelandair flight on your website not realizing that it was not the Icelandair website. The layout and color scheme is similar to Icelandair. I DID NOT want to book the flight with a third party. I cancelled the booking within one hour, but I still had to pay the $88 fee.booking with FlightNetwork.
I will warn others about
I do even know if you are a legitimate company. Some how I get the feeling I am going to get screwed on the Ticket being able to get onto the Flight. I have major concerns when I go to the British Airways Terminal.
Pretty easy but also pretty sneaky how you keep finding MORE ways to charge your customers, even now charging to receive a TEXT message! Pure GREED! Pretty soon no one will want to FLY!
I would prefer to pick my first flight on my roundtrip flight then pick my return flight. I did not like having to choose both legs at one time.
This was a terrible booking experience. Every time I tried to book the price kept changing before I could complete the booking. In addition the number of nickel and dime incremental charges for what's close to a $4000 business class ticket (two of them) is absurd. I book domestic US travel regularly and I have not before experienced a booking process as poor as this one.
They charge for everything and then if you cancel even if the fare is a refundable ticket and you have support products they charge a $45 handling fee.
I tried to cancel the reservation within 10 minutes of making it. I had even purchased the premium support. However I got no help and they would not cancel. It is a common industry practice that airline reservations can be cancelled within 24 hours at no charge
I made a reservation thinking I was using SAS Airlines and did not realize this is a scam site. I paid $800 for a ticket, and realized I was off by one day. They would not let me change the ticket without almost $400 in change fees. Then would not let me cancel without penalty even though it was less than one hour from when I booked it.
I cancelled flight after less than 30 min when I realized all the extra fees. To my disappointment all fees were not refundable. This is not clear when booking. All other companies have a 12-24 grace period to cancel yet I still was charged fees for a cancellation 15 minutes after booking. I will not be coming back.
Went Smoothly. No hiccups. All the seat fees and extra fees doubled the price. Since you can't fly without paying for a seat, it would be better to list the cost inclusive of the minimum mandatory fees.
A little difficult to navigate. Tried to add 1 piece of carry-on luggage@ $29... but was unable to do so. Booked flight figurning I'll pay of the carry on when checking-in / boarding.
I tried to cancel within minutes of booking a flight & prior to a ticket/travel document being issued. I was told that a cancelation fee of $44.00 would be imposed. I requested to speak to a supervisor, but was told that the "team leader" went ahead and prepared the travel document while I was literally on hold and waiting to get my cancelation without a fee resolved! What a rip-off!
Using this 3rd party service, you Cannot check into flights with airlines, because you will never receive an email nor confirmation code from your airline. I am very frustrated, cannot check in, and my flight is in 4 hours. No one is able to help me.
Few more expensive add-ons than I expected, but booking went well. It would be an improvement if the reasons for not continuing to the next site were made more obviois at the bottom of the page when one is trying to "Continue" to the subsequent page.
EVERYTHING is an added fee! You want checked luggage, SMS boarding card, seat reservation, support, different meal, etc. And excessive cost for additional fees such as fuel.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney