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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Contacted customer service to cancel an order after receiving notification that it was on the way. Cherry quickly handled my request to cancel the order. She also determined why the order was being processed. Rectified the situation and sent information concerning how to restart orders if needed.
Customer service person Cherry L. Made the process very easy.
Hi Alexandria, we're really grateful for your 5-star rating. We're pleased to hear that Cherry assisted you efficiently and we'll be sure to share your kind words with her. Thanks again for the awesome review!
Hi Adam! I'm happy to know about your customer service experience with Nikki and I'll be sure to share this with her! Thank you so much for your 5-star rating!
Its been over 2 years since I used the app.
Harper was quite helpful because I was getting frustrated that I couldn't save my new meals. Harper said no worries and did it for me. Thanks for his patience.
Hey RJ, thank you so much for sharing your feedback with us. I'm happy to hear that Harper was able to assist you with updating your order. I do apologize for any inconvenience, but I'll be letting the appropriate team know about this so we can take a closer look. Thanks again!
Nikki was great! She was super quick and friendly. I really appreciate it.
Another one for Nikki! Yay! I appreciate you sharing your customer service experience, Christine. Thank you so much for your 5-star rating!
Nikki did a great job helping me change one of my meals that I forgot to do before the deadline! Thank you!
Hey there, Melissa! Thank you for sharing your experience with Nikki, I really appreciate it, and don't hesitate to reach out to us if you needed help -- Freshly fam got you always! Thanks again!
I got the wrong order sent to me and when I reached out to customer service, Luke M was so nice and immediately worked to correct the issue and refund me the cost of the order. I'm so appreciative of his help and amazing service!
Hi Allison! I'm sorry that you got the wrong order -- do know that this isn't the experience we're going for and I'm glad that Luke M was able to help you immediately. Don't worry! I'll be sure to let him know about your kind words. YOU are awesome! Thank you for the 5-star rating!
Just subscribed to freshly. Then they raised the shipping fees. I'm on the second meal and they are so far terrible. Needless to say I canceled my subscription. I'm looking for another meal delivery
Hey Teresa, I'm so sorry to hear that your experience with us wasn't great, especially with just having your 2nd meal so far and as mentioned. Do know that we've tried our best to minimize our price increases as much as we can while considering the cost and quality of our meals, but I understand your concerns. I'll be sure to pass this along to the appropriate team, but I'll also be reaching out to you privately to see how else I can be of assistance.
Helped me fix my order perfectly. I'm extremely grateful.
Hi DaShun! Thank you for your 5-star rating! I really appreciate it -- helping you immediately and in the best way is one of our goals! Thanks again.
At the last second, Nikki was able to assist in resolving an earlier shipment date and meal choices. Thank you 20 times over...
Thank you for rating us, Katherine! We're delighted to hear that Nikki was there to assist you with your concern and we'll be sure to share your kind words with her. Thanks again for the awesome review!
Appreciate the help of Niki. Very helpful. The representative was able to make changes and in a very professional manner. Thank you again
Hi Melissa, thanks for sharing this with us! We're pleased to hear that Nikki was able to be of assistance. Thanks again for the 5-star rating!
I love Freshly and am so glad I found it. I had trouble with the subscription online and on my phone and accidentally ordered two shipments! Diana S was so helpful in getting this resolved and made me even more thankful I chose Freshly as my weekly lunch service.
Thanks for the 5-star review, Myles! We're happy to hear that Diana was able to be of assistance.
Ingrid explained thoroughly what to do if I had already put the dinners in the freezer. The first meal turned out delicious thanks to her detailed instructions as to how to correct my error.
She even explained to me my deadlines for changing my orders and when to expect the funds to be taken from my account.
Thanks for sharing this amazing review, Evone! We always aim to provide an outstanding customer service experience for our customers and we're truly delighted to hear how Engrid assisted you with your inquiries. Thanks again for the stellar rating and we'll be sure to share your appreciation to Engrid!
Diana S helped me resolve my issue immediately! Great customer service, thanks
Hi Vic, we're pleased to hear that Diana was able to assist you with your concern. Know that your Freshly fam's always here to assist you! Thank you so much for the 5 stars!
I am a loyal customer of Freshly and their customer rep team has been incredibly respectful and helpful with all my questions and orders. Thank you Diana S.
Thanks for dropping this amazing review, Tim! We're delighted to hear that Diana has been super respectful and helpful with answering your inquiries. We'll be sure to share your kind words with her. Thanks again for the 5-star rating!
Hi Peter, thanks for giving us 5 stars. We'll be sure to share your amazing words with Diana. This really made our hearts melt -- we really appreciate it!
Awesome.
Excellent Customer service by Nikki and made me customer for life!
5 Stars
Thanks for sharing your amazing customer service experience with us, Muhammad! We're elated to hear that Nikki was there to assist you. Thanks again for the 5-star rating!
I acme home from work to find a package on my doorstep, but I don't have a subscription. Let Diana S know and she got it sorted out real quick with the original subscriber. The one here I get to keep, so it will be a nice trial meal for me! Looking forward to trying out the food and potentially subscribing myself.
Hi Kathryn, thank you so much for sharing this with us! While we're disappointed to hear about the inconvenience that you've experienced with us, we're delighted to hear that Diana fixed the issue quickly. Thanks again for the awesome review and we'll be sure to share this with Diana!
I accidentally missed a meal selection deadline and was unhappy with the ones selected automatically. Diana S was so nice and quickly helped me change my selections to meals I love. Freshly food is incredible and so is their customer service!
Thank you for the 5-star review, AJ! We're pleased to hear that Diana assisted you efficiently with choosing the meals that you love, and we'll be sure to share your kind words with her.
Thank you so much for taking the time to review us, Lori! We're ecstatic to hear that Cherry was there to answer your inquiries, and we'll be sure to share your amazing review with her. Thanks again for dropping your stellar rating!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa, we're elated to hear that Cherry sorted out your concern immediately -- thank you so much for your review!