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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Cherry was able to help me skip a week while I'm going to be out of town. It's was a smooth and easy process.
Maybe I misunderstood or misread what I was seeing on my end where I could not see my discount that should be applied to my second order but Cherry L. Stated it showed my discount on her end so hopefully it will go through fine! Thanks!
We're relieved to hear that Cherry was able to clear out the concern, and we appreciate you sharing your awesome experience with us!
I have been back and forth to my parents due to some health issues with them. I thought I had skipped far enough ahead, but these weeks have flown by. I asked about skipping or at least updating the meals. She offered to do either. I decided to not skip and she graciously updated the meals and my future meals. She also wished my father get well soon. She was quick, kind, and very helpful.
Hi Jessica! Thank you so much for your 5-star rating -- I'll be sure to share your sweet words to Nikki, know that we, your Freshly fam, are always here to help you! Thanks again!
I was late confirming my upcoming order and contacted Freshly support through chat. Nikki helped me change the meals in my order before they were entered in the system. She made it very easy and very much appreciated! Thanks a million.
Yay! I'm happy that Nikki gave you an amazing customer service experience -- thank you so much for your 5-star rating, Caryn! I really appreciate it!
I tried 3 meals and couldn't get through 1. They taste over processed and after heating the stuff gets all messy and sloppy. The peppercorn steak looks nothing at all like the photos. The chicken has an orange slime on it which is the same in every dish. I tried to get a refund and they only gave me half back which makes me feel pretty badly. No better than a supermarket meal at a third of the price.
Hi James! I'm sad that you didn't enjoy fully our meals -- know that we value your feedback and this really helps us to improve more. I'd really love to know more about your experience, with that said, I'll be reaching out to you privately to assist you further.
I received prompt and efficient help in canceling my order and canceling a delivery. This makes me much more inclined to recommend friends try freshly- Thank you so much!
I'm happy that you had a great customer service experience, Lisa! Do know that I appreciate you in recommending us -- thank you so much for your 5-star rating!
I called because I had somehow set up 2 subscriptions. Your team was able to quickly resolve the issue and not hassle me for my mistake. A+ service.
Hi Michael, I'm so sorry to hear about the subscription confusion here, but I'm happy to hear that our team was able to clear things up. Thank you so much for rating our service, and I hope you've been enjoying your meals so far!
Great customer service, took the time to walk me through steps to make changes to my meals
Hi Juliana, I'm so happy to know that our team was able to help you! Thank you so much for rating us!
Diane S was prompt, friendly and very helpful with my needs. I appreciate her great service!
Hey there, Penny! I appreciate you giving us a 5-star, I'm totally sure that Diane S will be very happy that she was able to help you hundred percent! Thanks!
Amazing! I'm glad that Angela was able to give you an amazing customer service experience -- thanks for the 5 stars, John!
Just finished a chat session with Cherry L. A very helpful agent who took time to help me with my account since I will be away for over a month. The solution was agreeable to both of us. Good food and helpful people.
Thank you
Hi Jean! Thank you for rating us! I'm happy to hear that you're enjoying it so far -- I'm excited to share your kind words with Cherry L, thanks again!
Diana S was very helpful in my issue. She was quick and efficient and friendly.
Hi Angel, thank you so much for sharing this with us! We're thrilled to hear that Dianna assisted you with your concern efficiently. Thanks again for the stellar rating, and we'll be sure to share your kind words with her!
My discount code wasn't workin. Diana S hooked a dude up! Got me all taken care of!
Wonder Woman? Marvel Girl? Kim Possible? Nope… it's Diana S. Your everyday Freshly Caped Crusader (considering she has a cape)
… good day, mate!
Hi Kodi, thank you so much for taking the time to review us! We're thrilled to hear that you've been assisted smoothly with your concern and we'll be more than happy to share your kind words with her. Thanks again for the stellar rating!
On February 1/2022 I spoke with with Mr. Byron because wanted to use a gift card that was given to me by my daughter. Days later when I checked the meals that were going to be deliver I saw he never placed the order, instead he put the same one from what it was order las September. I was very upset and disappointed and have no idea why he did it.
Today, January 7/2022, called again and spoke with Mr. TREX B. And after I explained my concerns he proceeded to assisted me and placing the correct dishes and canceling the other order. He took time to explain everything the correct way. He was very proffessional, courteous and knowledgeable. He's an asset to Freshly.
Thank you.
Hi Aida, thank you so much for sharing your awesome customer service experience with us! We're thrilled to hear that Trex was able to assist you efficiently and we'll be sure to share your amazing review with him. Thanks again for the stellar rating!
Engrid P. Was a very good customer service rep she was nice patient helpful at solving all my questions.
Thank you
Hey John, thank you for sharing your experience with us! I'm glad that Engrid was able to help answer your questions. Appreciate the 5-star rating!
Hey there, Mark! I'm so excited to share your review with Ava M. I appreciate your giving us a 5-star rating -- Thank you!
Diana was very helpful and kind. I appreciated her quick responses and understanding of my concern.
Hi Clara, thank you for the 5-star rating and I'm glad that you had an awesome customer service experience! I'll be sure to share your review with Diana! Thanks again!
I got my exlpanation in and transferred to a human swiftly. They walked me through easily and canceled my next order an gave me store credit. I will order my next order. Very easy to use. Thank you.
Hi Christine, thank you so much for taking the time to review us! We're thrilled to hear that you've been assisted smoothly with your concern and we'll be more than happy to keep with the outstanding customer service. Thanks again for the 5-star rating!
Diana S. Resolved my issue within a matter of seconds. Thank you for the outstanding customer service.
Thanks for dropping your stellar rating, Alison! We're thrilled to hear that Diana was able to provide you with quick and pain-free customer service assistance. We'll be sure to share your kind words with her. Thanks again for rating us!
Cherry was able to confirm that I had indeed skipped next weeks delivery date despite receiving and email to "update" next weeks order.
Hello Kathy, thank you for reviewing us! I'm happy to know Cherry provided a great service. I'll be sure to let her know. Thanks again!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gretchen, thank you so much for sharing this stellar review! We're euphoric to hear that Cherry made skipping your order easy and smooth. Thanks again for the 5-star rating and we'll be sure to share your kind words with Cherry!