Frontier CommunicationsReviews 173

Biggest scam. Lousiest service. Only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one they're each programmed to
1. Collect every possible information, from email, bank info, cell #, etc…
2. Collect a payment
3. Sell a new product
4. Never a live person
The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm.How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

Was a Frontier Communications internet customer for years, always paid our bills on time, etc. Performance of the internet service was so-so, at best. When we decided to buy a home that was outside their service area, we had to cancel our service. Frontier thanked us for being a long-time customer by charging us for a full month of service (we moved about 2 weeks through the billing cycle), plus a $54 "equipment re-stocking fee". If you have ANY other options for internet providers in your area, I would consider them before I would recommend Frontier.

On Nov 17 requested a voicemail service with a rep who must have been oveseas--bad phone connection etc. He accidentally initiated a request to drop Voicemail. On the 21st, I was told I already had it. After almost daily calls and chats, Frontier couldn't agree if I had the service or not. I tried evey day to sign in and was told by the robot that my phone number (which I have had for ten years) was invalid. On the 28th of November I gave up and asked them to cancel the request. That took an hour. I don't think I've ever writte a review one way or the other about a corporation. I don't expect much in the way of service, but Frontier is so over the top in incompetence you wouldn't believe the story if you saw it in a movie.

Don't throw your money in the trash. The service is super slow. I have had the service for a week and 2 technicians have not been able to fix the problem. THE SERVICE IS GARBAGE. If I could give it less than a star I would. I paying for 1 000 Gb and I have only 80 gb. TRASH

Multiple calls for internet disruption 12-15 times daily. You get some chatbot that tells you how sorry they are. Then 2 days later you get text that says "problem solved!"...but it isn't...same $#*! internet, different day

I recently had the worst travel experience on Frontier Airlines. My flight from Orlando to RDU on 11/12/2023 was delayed over an hour past its scheduled departure with no explanation or communication from staff.

Passengers sat on the plane with no information about why we weren't taking off.
After this unacceptable delay, we were finally told we had to deplane due to an "airport software issue." However, this turned out to be completely false information.
Because of this excessive delay and lack of truthful communication, I missed an important work meeting I was traveling to attend.
After waiting on the plane another 20 minutes, we did end up taking off, but then upon arrival, we were forced to sit on the tarmac for another 45 minutes before allowed to deplane.
The entire situation demonstrated an astounding lack of respect and care for customers by Frontier Airlines. The excessive delays, false information, and poor communication made for a terrible travel experience.
I emailed Frontier to complain and request a refund, but the email address provided on their website (info.reservations@***.com) seems to be invalid.

This shows just how little they care about hearing customer grievances and improving operations and customer service.
I hope sharing my awful experience saves other travelers from the frustration of flying with Frontier Airlines. I will certainly never book with them again after the blatant disregard they showed for their customers' time and needs.

It only took 1 hour after the installation of frontier's internet for me to realize what a huge mistake I made signing up for frontier internet. One hour after the technician installed and tested the internet connection, I lost complete connection to the internet. I contacted their support and was on the line with them for 3 hours, but they couldn't figure out or resolve the issue. I contacted the door to door sales rep that signed me up for frontier and he tried to get the issue expedited and resolved. The Sales rep was very nice and contacted the tech department as well to try to expedite the process. But as a new frontier customer who was a frontier customer for only an hour, I was told that they would send out a technician in 5 days. 5 DAYS! If you value quality and care in services you pay for avoid signing up for frontier internet. It is evident that they show no interest in their customer's issues nor do they have the capability or resources to resolve their internet issues in a timely or sufficient manner. AVOID AT ALL COST!

Worst customer service on the planet. They lie on the phone and they have a list of scripted excuses that they want people to buy into. If you have any choice on internet please don't use Frontier. If your service goes off, you will be waiting a minimum of 6 days for someone to come out. They don't care about you and certainly don't care if your internet is working. All they care about is your money. If you do call you will get someone on the phone that will literally butcher the English language.

I was about to fly from NY to Atlanta and the person at the gate (named Stefany, she said she's a supervisor) was rude and inconsiderate to the customers. 5 people were not able to catch the flight including the dog because of her. She is a bad employee and not helping the customers. In my case, she was charging me 92$ for my small pouch, after I paid she said ai cannot go. So sad for her that makes the image of the company bad and ridiculous. She made us all upset and put ys in trouble that night. This is a nightmare to travel at Frontier. Im sorry.

Don't waste time or money for this service. Never stay connected and customer service is horrible. They keep raising their prices and never improving their service. You are better off using your hot spot on your phone. Just awful

I called numerous times and also used the app! Was told I would get a call back in 3min which turn out to be never! I was with this company for 8yrs plus I'm so disappointed which I know my problem could be fixed but the way they handle things is god awful. I'm switching to someone else asap. They don't care even with there high prices and poor customer service! So thanks Fernando and the frontier team it's been not fun!

I canceled a service in which i was under a 3 yr contract. At the time I was unaware. Weeks later, I was sent an early termination letter with all the fees. I understand that was my fault. However, when I called frontier they said that if I establish the same services that I would get a refund. They basically lied to me. It's been two months and nothing. Every time I call its a different story. Today I called again and spoke to the billing department, they finally told me that the refund request has been denied since July. Make sure you know what you're getting into. Do not fall for their lies and get scam.

We have been a customer for 20+ years and we thought we would not need a phone service anymore since we have cell phones and they go everywhere we go so it would be ok, no if you want to leave you will pay double the monthly bill. To break your contract. Now you would thing after so many years they could accommodate but no the hospitality is still the same with this company,

My husband switched to Frontier to find a cheaper service. But not all cheap is worth it. Our cable got cut when we were having our paver put around the house. He called and no one came to fix it. He decided to cancel the service and he thought it was all good. Frontier kept on charging us for months at least 4 mos. And I didn't realize it because it's an automatic credit charge. I called Frontier myself and finally terminated the account. I asked for refund which I never got. Then I called back two more times yo make sure account was terminated then I found out I still have an outstanding balance for the cancellation fee and the eero equipments which no one told us that we had to return till I called yo follow up. Their customer service did not give us any instruction regarding the equipments. I asked for the code so I can return the equipments to UPS which they did not send because of a wrong email they wrote down when I spelled several times my Email. I honestly think, it was done in purpose so they can collect more money from us. I finally was able yo get the code and dropped it in UPS. The UPS guy said hold on to the tracking number because UPS is known for saying they never got the equipment. So that was my nightmare that I went through with Frontier, never again as long as I live!

Well this was just my experience with frontier communications and their Internet service. Their customer service to say is not good would be an understatement. I lost service yesterday and went through their online tech support and could not resolve the issue so we set up an appt for the next day 9/14 to have a tech show up after 12:00 so I took a screen shoot of the apt. Well I made sure I was there and at 3:23 I revive a text message saying your Tech will arrive on Tuesday 19 between 8 and 12 pm. So I contact them trying to resolve the issue and no one could expunged what happened an nor or move the appt up. So now I have to be home again to resolve the issue. And when I asked them to credit me with a month of service they said that they could not do that. To say their customer service is poor is being kind. I have been in customer service for 30 years and it is quite apparent they are not worried about customer care or retention!

Make sure your billing cycle starts at the end of the month as they do no prorate your service when you are canceling. So if you billing cycle is the 18th they will steal from you for the rest of the month or charge you for the full amount.

After FEMA declared Disaster Area, & Frontier wirelines in the roads,... basic phone service was out almost 60 days. "Rescheduled" set Ticket appointments many many times. Overall I've had no billing issues that their Chat Bot named Giga could not correct. Seems the only way to actual get thru to Frontier is thru Chatbot Giga. Oh Well.