Frontier CommunicationsReviews 173

I was with them for over 7years and the customer service has been awful from day one. Constant price increases too. At some point they started contracting the hotline overseas to make matters worse. The Internet speeds were usually very slow and many times not usable. I recently cancelled service with them and they attempted to keep charging me. Then they tried to charge me 70 for their router box that they sent me. I shipped it back and now they they want a 50 dollar restocking fee,plus state tax. They instantly turned it in to collections. Definitely stay away from this business if you can

I was a Frontier customer in North Carolina then moved to Florida where there was no Frontier service.

I was promised, however, that I could maintain my Frontier email for life. WRONG! My decades long Frontier email account was destroyed without warning. I lost all of my legacy emails, contacts, etc., etc., etc.

You are out of your mind if you trust Frontier Communications at any level. They are massively unworthy of customer trust. My Frontier email address vanished!

When contacted customer service and technical support they only read me "standard responses" from tech support script sheets. Even though I did't delete my email account - they say the problem is on my end. My webmail email account with Frontier and decades of legacy information is simply gone. I'm told there is no record of my account.

Technically, Frontier could re-start my account but refuse to even acknowledge that it can be done. They outsourced email to Yahoo a long time ago. I made a HUGE mistake by trusting Frontier.

What more can I say? In more than 30 years of working with computers...this experience has ben the worst i've ever had.

You have been forewarned. You should have your head examined if you ignore my warning.

Hey, Frontier, turn my account "back-on" and I'll retract my review. But you won't.

Readers: Pay close attention to how Frontier responds to my review - they'll blame it on me.

Good riddance Frontier. You broke your promise, couldn't care less about my situation and you are a disgrace to the telecommunications industry.

William G. Perry, Ph.D.

I am writing first review ever in my life. Worst service and had to cancel service in 2 days because they left me with out internet service for 3 days. They charged me restocking fee for equipment for having 2 days. I had never seen such things before. Be careful before picking frontier.

They upped my bill a crazy amount, charged me when they shouldn't have, and in two seperate cases, three customer serviced reps gave me three different answers, and only one was right. On rep was prettry mean too.

Horrible, ruthless company. Shut off service for a SUICIDE HOTLINE FOR CHILDREN over billing for equipment that was never received! Question: Can dead children live stream games?

Frontier's restocking fee is bull$#*!. Picking and choosing which customers you choose to apply fees to is not cool, profession or good practice. After 3 years I've been loyal customer and I sell my house and can't take my service with me because I'm out of your coverage area and I'm returning equipment… should not come with a $50 restocking fee. That's a penalty I shouldn't have to incur. I will be happy to let all of social media and my friends know what a crappy policy you have and how you treat customers that move out of area.
After being transferred to a supervisor, she only offered to refund 50% which isn't good enough. If she can refund half she can refund all. Mind you, I know someone in my same neighborhood, with same service and exact equipment whom had to cancel service for the same exact reason just 3 months ago, did not incur a restocking fee. Tell me that ain't some bull$#*!.

My phone has had a hum in my phone for weeks they have sent 5 technicians out in an attempt to fix it. Finally the hum is so bad I can't use the phone. They said the technician would be here Friday no technician then they said Monday no technician. I keep getting one excuse after the other. My wife and I have spent several hours on the phone with Frontier with no results and plenty of excuses

I have been a Frontier customer for literally decades, and I'm ready to move on. I've had the same problem for MONTHS... slow internet, static on my landline phone, and dropped calls on the landline phone. I know the repair guy by name (literally), and he tells me that they are so understaffed that they can't keep up, PLUS... they know approximately where my problem is but cannot find it. (We're rural. It's outside of our house "in a field somewhere.") Another big complaint is that sometimes it's hard to find a person who speaks English well enough to understand. It's very sad to compare what the company once was to how it operates today. It's no longer a good choice.

Had an issue with serve and called to report it. The customer service Rep had difficulty pulling up my account and asked me for the account number. I am also on auto draft. I have had to call multiple times to get this issue resolved and get transferred many times. Also was told when a technician would be out and I called to ask why they did not show up, they couldn't give me an answer. I have been dealing with this issue for two weeks and subpar results. I feel like companies should do what they say they will do and not give the run around to their customers. I understand there are times of unforeseen circumstances,. Customer service should be a high priority, but does not appear to be for this company.

Monthly bill raised 32% in a month - no explanation. Am on auto pay, internet only plan. The service has been good but the customer service chat bot is a joke. You want to charge more, I want to be informed.

Am looking back at Xfinity now that they offer internet only plans. Unfortunately they get you with their $20 a monthly routers and yearly plans.

No customer service number to assist. I called a reservation number and the gentleman said this is not the right number and before I could ask for a number he hung up on me. I purchased bags and didn't get the $29.00 discount.

This service area is full of elderly who have no other option for phone service. I've been providing a land line for my Veteran mother who has no internet availability for years and she can't even call 911 if necessary due to the constant outages. Much worse, her VA drivers can't call and confirm pick up for her appointments and the best this company can do is send a technician two days later while the monthly bill keeps going up due to taxes and fees. This is ridiculous. Someone please buy them out and do a better job! Frontier, the least you can do is offer some relief for these stupid high bills when you're not fulfilling your obligation. I've never even paid a bill on time! Always early... Just sayin. This page made me give you 1 star but if I could I'd have given negative stars.

Worst experience when with frontier and just as bad when I cancelled. Customer service lied and clearly don't know their own company policies. Clearly frontier is losing so much business that they need to charge for restocking fees and not credit someone's account when their service doesn't work for days at a time, and when they cancel (well after contract expired) they don't credit their account for money spent on a month of service that has been cancelled. Disgusting company

I paid deposit in February, didn't get service until April, WiFi runs slow, you get charged for service even when they turn it off, I would not recommend this wifi, or anything they have to Offer, Better off using Hotspot from your phone. ALSO THEY WILL DISCONNECT YOU AFTER 30 DAYS AND THEY U WILL HAVE TO CALL SALES DEPARTMENT FOR A NEW CONNECTION, THEY WILL NOT LET YOU KNOW, SO IF U ATE LATE CALL TO PAY DO NOT USE APP!

Quality of service is terrible. They increase bill on a regular basis with no justification. And change their app constantly, many times throughout the year, making it impossible to pay bill. Customer service is limited in answering questions, so you get passed around a lot and it can take a huge chunk of your day to get answers or anything resolved for that matter.

I SPENT OVER AN HOUR TRYING TO JUST GET MY PASSWORD TO WORK BUT I COULD NOT GET THROUGHT AND I AM PISSOFF. Frontier IS ABOUTTHE WORST CUSTOMER SERVICE IN THE INTERNET WORD, so sad but they know what they are doing! Absolutely deceiving that we have to pay over pay for a service that should not be taxed so much and not getting the service we deserve!

Internet service providers, when evaluated, are expected to not just deliver robust connection quality but also robust customer service. Unfortunately, in my recent experience with Frontier's customer service, the latter seemed to be perpetually offline.

I've subscribed to Frontier's 5gbps service, and the connection in itself has been reliable enough to get a fair comment, until that ill-fated day when the fiber line to my house was cut. As any modern household would, we found ourselves navigating a digital purgatory, entirely cut off from our online necessities. We counted on Frontier to bring us swiftly back online. This was, however, a hope quickly extinguished.

Upon contacting Frontier's customer service, it became evident that 'service' is a term loosely attributed to what the company offers its customers. The proposed wait time to fix our cut line was an abhorrent three weeks. This, in a world where most of our lives are deeply intertwined with the digital realm, is simply unconscionable. The unavoidable truth is that without the internet, we are disconnected from work, from school, from our social lives. It appears Frontier grossly underestimates the gravity of such an issue.

What exacerbated the situation was the disgraceful attitude of Frontier's customer service representatives. Despite three desperate phone calls, there was a consistent unwillingness to assist, a stark contrast to the basic premise of their job descriptions. They served as gatekeepers, rather than facilitators, shunting us into a nether realm of call transfers and hold music. Each conversation ended with the same non-negotiable three-week wait time, a harsh reminder of their indifferent attitude toward their customers.

Frontier's inability to escalate urgent cases or provide temporary solutions until the problem is resolved is a shocking testament to their lack of customer-focused crisis management. The incompetence and inflexibility displayed by the customer service representatives was not only frustrating but deeply disappointing.

The experience was like sending an SOS signal into the abyss, only to be met with echoes of our own despair. The disconnection extended beyond our severed fiber line; it was a glaring disconnect between a service provider and its subscribers, between a problem and its solution, and between a company's promises and its actions.

Frontier might provide a gateway to the internet, but it certainly does not provide a gateway to decent, effective customer service. If you ever find yourself in need of their assistance, be prepared for a voyage into the unknown – a Frontier where help is merely a mirage.

We got frontier fiber optic in February because it was just offered in our area. Since February we have had 3 techs out already and one scheduled for Saturday. Our service is out more then it works. At least 10 times a day it goes out but this time it's been out 2 weeks which is normal for our service. I think the customer service representative's are some of the rudest people I have ever had the privilege of speaking to. I know that our wifi should not go out daily but try to make them understand that. I'm super aggravated and this Saturday if they cannot fix the issue they can take their equipment with them

Was with them for 4 1/2 years, paying 60.00 a month and couldn't even treat a movie with out buffering. Every time the wind blew or a torment, we lost service. When we cancelled they charged me an extra month (even though their terms say they pro-rate and a $50.00 restock fee, which I also not stated in their terms. Customer service is all foreign. You can't understand what they say. Filing a complaint with the federal trade commission.