I purchased a gift card online October 31,2022. They credited my account for $100 on November 1,2022. I have yet to receive the gift card. I have called customer service everyday for 4 days in a row and could not get one person to help me that could speak English or anyone in the USA. I kept getting the run around and still DO NOT have my gift card or my refund. I have been a GAP shopper most of my life and will NEVER shop there again.

I have had a wonderful experience buying products from this company. Charms arrived faster than stated delivery time. I would highly recommend buying from them.

Amazing! 2nd time I've ordered this product and the quality is perfect and the speed of delivery, incredible! I highly recommend doing business with them!

La experiencia del pedido fue muy eficiente y el producto, incluido el logotipo personalizado, fue excelente. Definitivamente, lo recomiendo.

I ordered a product from GAP but received the wrong product. When i contacted customwr service to request an exchange, was advised i could only reorder and purchase the same product again, and if i wanted a refund for the incorrect product, I would have to ship it back then wait 5-7 business days for a refund.

Placed the same order and surprising, rwceived the same incorrect product again. To date, GAP refuses to send me the product I've purchased from them twice, and hasn't refunded me for either product I returned. Therefore, GAP owes me over $60 for the errant products they sent me and I was forced to ship back; And, they owe me 2 of the exact same items I already paid for. The worse part is the chain of deceitful untruths provided to me by GAP "Customer Service" reps, who assured me they would reimburse me for the 2nd error they made that I, the consumer, was forced to resolve for them, as well as cover the cost of expedited shipping once the issue had been identified and resolved. All a complete and utter lie! None of it happened; just a few hang-ups when I was finally able to speak to a human being in "Customer Service". True story.

ABSOLUTELY DEPLORABLE and FRAUDULENT BUSINESS PRACTICES, and even worse service! Negative 72 stars.

Great job. Thank you for the quality, variety, and excellence in fashion. Fast shipping. Affordable prices. Thank you for all

All in all I had a good experience, I liked your professionalism and attitude to the customers, I will buy again from your store, thanks

Ich möchte meine Erfahrung teilen, ich bin sehr zufrieden mit meinen Einkäufen auf dieser Website und empfehle sie allen meinen Freunden

Picture shows (Left) Gap l and (right) normal size L Sizes are not to US standards. I have yet to buy a size that actually fits the size I'm ordering.

Bestellung erhalten, alles ist wie immer top! Toller Service, 100% Original ohne Zweifel, schnelle Lieferung, sorgfältige Verpackung! Meine besten Empfehlungen für den Kauf, Jungs arbeiten großartig, Respekt!

I was always happy with Gap clothes and their shipping policy, but this time my experience was disappointing. I ordered ten items for my kids, and even chosen ' not urgent' option for the delivery to give them time to do my order properly. But instead of kid's pajama, I received somebody else's bra!
And after talking to a customer service representative I learned that I need to pay one more time for my missing item! And only after they receive this bra, they will return my money. No trust at all, and so much effort to fix Gap's mistake...

Great store! With a great selection and quality! Thanks to the staff for your service and for your work!

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store.
They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

This was actually the first purchase I'd ever made at the gap. I purchased the cozy slouchy sweater in green and I absolutely love it! I was a bit hesitant because their clothing typically runs smaller but this is one of the most comfortable sweaters I've ever purchased. Not to mention the color and soft material is wonderful. The online sales are especially great, clothing goes down to $8 and the material is just wonderful.

I went to the store and fell in love with a bunch of dresses, but realized the prices were much better online. So I ordered online. Turns out I didn't like any of the dresses. Gap is the only store you can't return your online orders in the store. So I mailed them back, it's been 3 weeks and the packages have yet to make it to their facility. If returning in store I would have my refund back in a few days, not a few weeks. Never buying from the gap again. Hey Gap, it's not 1996 anymore, get with the times!

My order took 3 weeks to ship. First UPS to my local post office, and then from USPS to my residence. Tracking showed it arrived at my post office, but the local post office was unable to deliver: "addressee unknown" per tracking.
The confirmation email from Gap showed my correct name and address so, I don't understand how the label could have been misprinted.
USPS returned my package to Gap. I called Gap customer service and spoke with "Robert." There was a clear language barrier, and it took a long time for us to communicate effectively.
Finally, I was offered to either reorder or refund. I chose refund because I didn't know what caused the initial problem and didn't feel like gambling that day.
My total paid was $69.51. Robert tells me to hold. After a long while, I begin to get concerned that the call was dropped, but he eventually comes back on and says he processed the refund and I should see it in 3 to 5 business days. Great. Then he says the total refund is$62, ok?
No, Robert. That is not OK. I paid $69.51. After another lengthy discussion due to a language barrier, he finally agrees to refund shipping. After all, it was not my choice to have the package returned. It never made it out of the post office, and I had no control over that.
I received 2 emails, one for the cost of the products and another for the shipping, confirming a refund for both. The money has not made it to my account yet, but at least I have a virtual paper trail.
I tried to email Gap customer service to alert them to the aggravating scenario. They no longer accept emails. The auto response I received was that they no longer read/respond to emails and provided me the same customer service # that has the aggravating language barrier issue.
I was hoping that Gap would rebound post- covid. They haven't.