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Gap Reviews Summary
The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.
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I really love the gap products. Their website is so easy to navigate and its more convenient to purchase online. Thanks.
Fantastic quality and my family very happy with the design colour and service of all staff. I will be buying from them again and again as we want the best in styles and good prices for everyday use,
Love shopping here. The prices are amazing and the ship time are very very very quick. A+ across the board
It's the gap what more can I say... better than Wal-Mart but similar in product quality
The Gap store in Mississauga does not have a good layout and moreover the staff is not friendly Customer friendly staff is important to mantain sales and this store does not have it.
I have been on this site for a long time. And the service is not bad. For a man like me, always shopping online. I think the site make me satisfied.
To be clear, I like their kids clothing line, but their online services are just awful.
As much as I love shopping in stores for Gap kids clothes, their online shopping is a disaster. I placed an order on 11/29, as of today my order still shows pending shipment status. I sent a follow up email to customer service on 12/6, no answer. The odds of receiving the items in time for kiddo Bday on 12/15 are pretty slim. Sad. Their return service is equally slow.
I am trying to find them an excuse but it's really hard considering how well the competition is doing. There is a spike in purchases between Black Friday and Christmas, nothing new here, so why is it so hard for GAP to anticipate? Last year was the same mess. Next year, I will just pass on GAP.
Are you aware that this is the MOST obese country in the world? Are you also aware that your clothing only has sizes that fit 13yr old girls and male models (NOT men)!! Come on, doesn't Gap public relations even review demographics? How does your store stay open when you sell clothes for "little people" in a country where the average weight, men AND women, is 200lbs and up? Close up shop and move to China! Plenty of little people there.
They are great about shipping quickly, and returns when sent back via mail are processed in a very efficient manner and you are always emailed with results which I totally appreciate.
I've always had a pleasant experience while shopping Gap's online store. The site is easy to navigate and easy make purchases or reserve something in store. I've added my Gap card to my profile to make checkout very quick and simple. Adding coupon codes and Gap cash is easy. Returns are easy too.
I'm never disappointed and a fan of Gap for life.
Gap has been a great place for sharp looking clothes at fair prices for decades
Keep up the good work
Gap kids is my go to for back to school which I complete the March before school starts in September!
Probably the only store taking care of the brand and their Quality. I know about clothes, so I do not buy because it says Gap or Guess or Armani, if it is Chinese sh. I do not buy, unfortunately today you should not buy in stores like guess or nike and some others I do not have time to list here, but they are getting horrible with the quality of the products they are selling.
Gap is one store where I like 8 out of 10 clothes, really nice presentation, quality.
A week ago I went into a Gap store in Knoxville with my family to buy some things for our new Grandbaby and the store was supposed to be for all baby things. It was in the mall at Knoxville. It was 90 degrees out and all they had was winter stuff, sweaters and things. This would be fine if it were winter but it was hot out. The sales ladies were really nice and talked about the cold air coming up but we wanted something the baby could wear now. Some lady shopping in the store told us about another baby store that had what we were looking for. Thats were we went and bought what we were looking for. I assume the people ordering stuff that dont live here cause its still hot and only an idiot would sell this stuff at this time of year. The Gap company people need to talk to people here cause this is the wrong stuff. The sales ladies said they didnt order the stuff and had to sell what they got in the store. The sales ladies could probably help the corporate folks out with ordering or could send someone to the other baby store in the mall and order what they are. I wont waste my time there again. They can email me but I doubt they will.
It seems as some of their clothes is same quality as Old Navy. Why pay double when you can just get it cheaper. One of the good things is that you can shop at old navy, athletica, banana republic, and gap and checkout online at once.
Had orders confused with an old address. They immediately took care of the entire thing and it was less money because those items that were lost were on sale that day. Love my GAP.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members