GetHumanReviews 294

I received the help that I needed quickly and properly. At first I thought that I was not receiving assistance because it was an automated process with no involvement with another person. As a result of my concern with receiving assistance I wrote a formal letter to the IRS. In fact the IRS review of my return determined that I was entitled to additional funds in my return. I treat my tax payments during the year as a savings account and I pay more that the needed amount.

This company was very helpful once i lied a little. I needed a new controller for older Comet II with hard wired motor. They wanted to sell new motor as well which is unnecessary for some people... like me. I was a Industrial Electrician for General Motors for 30 years. Rewiring this little simple motor was well within my expertise. I didn't want to argue with Nova about my ability to rewire motor, so I lied a little. But having saiying that I understand they did not want to send controller to someone who could not make it work. I would definitely reccomend this company and would do business with tham again..

When it comes to customer service at GREENDOT THERE IS NONE. Yes you get the option (which is #4) but once you select that option and it says its connecting you it goes right back to the automated response system. The nonexistent customer service/support line leaves ALOT TO BE DESIRED. Although I have never had an issue with anything else and have been using their cards a long time nonexistent customer service and support help will turn me away from a company very quickly. I'm a mail carrier, taking care of my customers is the best part of my job! CUSTOMER SERVICE is my job can you imagine the outcome if I treated my thousand customers that way?! GREENDOT, if you fixed that problem your company would be unstoppable!

Issue
When placing a Barnes & Noble (B&N) book order online, the link to my membership was unsuccessful. When I tried to link my B&N membership to the order form I got this message: "We are unable to match your Member profile with your account." Without this link, I was not eligible for free shipping.

Resolution
I called the support number *******323 and explained the problem to the support representative. When checking my account and membership, the rep noticed that the name on my account was my wife's, but the membership was under my name instead of hers. The rep explained that the two names must match which the rep quickly fixed for me.
When I viewed my order afterwards, the shipping charge was changed from $8.00 to "none".

Why this happened
In the many years we had B&N memberships, we never did "online" purchases we only used the membership at the store. The membership in my name was not an issue at the store even when my wife shopped there; but it makes a difference when shopping online. Lesson learned!

Thanks B&N support staff!

The customer service of Philips is incredibly bad. Phone calls are not taken, emails give you an unsatisfactory answer and when you ask them for more specific information, you never hear from them again. Another experience with a customer service of Philips (electronics) was so bad that I had to end the conversation. The woman on the Philips customer service end did not speak the national language very well, but what was much worse, is that she didn't know squat. Even the most basic questions about a high end monitor, she had no idea what I was asking or talking about. It was very bad. The main office of Philips did not even want to hear my feedback about their customer service, ans from my recent experience, nothing has been learned nor changed. Quite amazing for a 'renowed' big company.