GetYourGuideReviews 873

I recently booked the "Krabi: White Temple, Emerald Pool & Hot Springs Tour" with GetYourGuide, and my experience was marred by significant issues related to communication, unexpected itinerary changes, and a concerning lack of accountability.

The day before the trip, the activity provider changed the itinerary without providing adequate notice. Instead of visiting the Tiger Cave, we were taken to a random temple. What's most frustrating is that none of us were consulted about this change or given an opportunity to express our preferences for an alternative. 6 out of 8 participants, including myself, complained, and when we requested at least transportation to the Tiger Cave, we were left stranded on the main road, forced to arrange our own taxi rides to the cave and back to our hotels—services that were initially included in the price.

Adding to the frustration, the communication from both the activity provider and GetYourGuide was severely lacking. Despite the incident that prompted the change happening two months prior, the notification was sent just 48 hours before the trip. As a traveler on holiday, I can't be expected to check emails daily, and it's disappointing that neither the activity provider nor GetYourGuide made any effort to contact me through alternative means, such as a phone call or text message.

What's particularly concerning is that, despite booking my trip through GetYourGuide, I never received any notification about the change through the app or via email. It's as if they intentionally neglected to ensure we were aware of the alterations to prevent cancellations.

Moreover, GetYourGuide and the activity provider altered the schedule and reduced it by 3 hours (!) with no alterations in the price. This drastic change in the tour duration was not only inconvenient but also misrepresented the value we paid for.

Despite these challenges, when I requested a partial refund for the additional costs incurred to arrange transportation back to my hotel, GetYourGuide refused. This refusal, despite acknowledging the inconvenience caused and the fact that we paid for services not rendered, reflects a concerning lack of accountability and customer care.

This lack of communication, accountability, and consideration for customers is unacceptable. The impact of these changes on our travel plans was significant, and the indifference displayed by both the supplier and the activity provider is disheartening. I hope that this review serves as a cautionary note for future travelers considering GetYourGuide for their experiences. Communication is key, and in this case, it was sorely lacking.

During a 1 and 1/2 hour bus ride from Geneva Switzerland to chamonix France, the guide asked all patrons on the bus if we wanted to purchase cable car and train tickets in chamonix France. I selected only to purchase the train tickets which were $10 a piece but I was charged for the cable car as well which was an additional $97 per person * 3. When I brought this to their attention, they absolutely, flat out refused to provide a refund even though I was able to provide them with the specific tickets we were given which displayed a ticket number which could have been used to show that it was not used for the cable car. They were unreasonable and not flexible at all. Will never use them again.

Don't book through them, use hotel or others like Viator they are cheaper 30% less. We booked 2 tours and paid way to much they refused to honor price garanty

We went to the meeting place. When Noone arrived we called and they said it was canceled. Not given a reason, they said I received a refund, haven't seen it. Don't use this company

Ligg langt unna dette firmaet!
Bestilte og betalte en tur på Mauritius via nettsiden. Turen koster ca 160 euro. Ble syk dagen før og kunne ikke delta. Avbestilte i tide og fikk en mail om at jeg måtte skrive hvorfor jeg ikke kunne være. Jeg svarte tilbake med en gang, men hørte aldri noe mer. Sendte 3 mail til som de aldri har svart på. Fikk tilslutt en mail hvor de skriver at de lukket saken og ber meg gi beskjed hvis jeg ønsker å åpne saken på nytt!
Jeg ber selvfølgelig om at saken ikke skal lukkes, men har aldri hørt mer fra de.
Føler at det er en metode de bruker for trenere saken og ikke betale tilbake.

Booked Colosseum skip the line ticket ahead of my trip and got confirmation email with ticket so i planned my family vacation schedule accordingly. On my tour day, i realized this is a voucher only and not an actual ticket and need to contact local provider to get a real ticket. When i finally went to meeting place which was ~10 min. Walk from Colosseum entrance, local provider (Wonder Rome?) guy said they made a mistake and didn't prepare my tickets and they claimed they don't have any responsibility since i paid only to GetYourGuide. This was the worst experience i ever had on my trips. GetYourGuide provides a platform connecting travelors to local providers but when there;s any issue, no one holds a responsibility hence I need to deal with all the trobles they casued. Strongly recommend not to use this platform for your trip and find more reliable one.

Booked 3 activities with this company for a family trip so that life would be easier but when we wanted to use our first booking for Dubai Atlantis Lost Chambers, they did not accept our QR codes. Contacyed GetYourGuide's customer service they gave me our QR codes to try - still not working. Lined up the third time to provide Reference Numbers - still not working. Wasted a good 30 minutes lining up 3X only to get rejected and they didn't want to fix the issue. It said voided on every QR. They just wanted to refund instead when it defeats the whole purpose as we were already at the venue and my younger siblings were looking forward to our activity. It made me extremely furious because they didn't want to give a new QR code. Praying our other 2 activities won't ruin our trip because of them. It'll be the first and last time I'm booking with them. Proceed with caution if you don't want to ruin your trip.

I'm giving 2 stars because my first 2 inquiry before this madness went smooth with their agents days before the activity - sadly on the activity day itself, plans got ruined.

First time using GetYourGuide and I booked an activity in Kenya. After booking I attempted contacting the activity company provided by GetYourGuide and never heard back from the company via phone or email. I then contacted GetYourGuide to notify them the tour company is unresponsive and I would like my money back to book another experience. They told me "based on policy it's 24 hours before activity and they can't refund". Horrible and disgusting first and only experience with a company that scams and robs people of their money and an experience

This company sells tickets without previously verifying if the activity is open, or even the opening times. Now I'm waiting for the refund and will see how it goes. It's unbelievable that a website sells tickets without even making sure the attraction is open in the first place. If I hadn't checked on the official website the day before, I would've wasted an entire hour going there just to realize it was closed.

Booked a trip on get your guide. Canceled in less than 24 hours. They charged me $406 and only refunded me $300! I'm disputing it with my cc now. Stay as far away from these scheisters as possible! And I thought everyone in NY ripped you off, everyone there was great! It was the ppl overseas stealing your money. Use a different site

As a supplier advertising our chocolate workshops on their application, I must say that it is really the worst company we ever had to deal with. Not only they take 30% of all our earnings but they manage their suppliers in a terrible way. They don't care about anything, they reply very badly to the suppliers. I can imagine easily how they treat the clients on the other side.

We bought tickets at GetYourGuide to visit the Cathedral and the Alcazar at Seville. Just a few minutes after buying the tickets they contacted us saying that the ticket for the Cathedral was not available, and that we could go an hour later. So far, so good, but it looks curious that they sell you a ticket that a few minutes after the purchase is not available. When the day came, we visited the Cathedral, and everything ok. But, just one day before the visit to the Alcazar, we opened the GetYourGuide app to have the tickets prepared, and we saw that they had been cancelled, without any notice from GetYourGuide. We contacted with them via app chat, and they said that the ticket were not cancelled, and the provider just needed information on where we were coming from. We were not convinced by the answer, and we contacted again via e-mail, and this time they said that the tickets were cancelled. So, we couldn't visit the Alcazar, which is one of the musts in Seville, and thanks to checking the app the day before, we were able to change our plans. It seems the sell tickets they don't know if they are going to be available, and you can have nasty surprises. Definitely not trustworthy.

I used "GetYourGuide" recently to book a walking tour of London's Soho and Carnaby St. Areas, and I must say it was brilliant. The helpful updates as to when and where the tour would start, and the very accurate description of what would be included was immensely helpful. I will definitely be using them again.

I like GetYourGuide as I can see all available fun/cultural/historical/gastronomical options what a place can offer.

I booked 2 excursions in Marrakech with Get your Guide. One to Ouzoud Waterfalls and another to the Agafay desert - camel ride with dinner and entertainment. Booking was simple and our guide met us on time from our hotel. Enjoyable and affordable experience. I would use get your guide again.

Fast and easy booking process, variety of tours and options. Mobile voucher accepted.Deffinitely recommanded.

Really interesting and informative tour, we touched the surface of every major historical period or event to happen in the area and the associated building or place it happened. Then also talked about the current social and political climate in Barcelona.

This application is very simple to use and book activities, While also providing cheaper rates then booking directly.
My experience with the customer service on WhatsApp was extremely quick to resolve

My booking number: Booking - S******* - GYG48Z4GBQWN

Worst worst worst. GetYourGuide never trust them or book anything form this site. I booked Kl tower (kulalumpur) from this website for our family( 2 yrs old kid. 8 yrs old kid and my wife) they send the confirmation with some agent name and even I contacted them for confirmation n they confirmed. When I arrived at the destination Kl tower they say the ticket is cancelled. GetYourGuide do not have the ethics to inform the customer about the cancellation and they have just cancelled without any reasons. When I contacted the agent she was clueless and says I don't know. Ridiculous and GetYourGuide booking will make your trip unpleasant. I DONT RECOMMEND this useless site