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Gossby Reviews Summary
Gossby has a rating of 2.8 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gossby most frequently mention customer service, live chat and christmas gift. Gossby ranks 22nd among Personalized Gifts sites.
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I have ordered for the last 2 years for family. They always make my family cry. But happy. I will order again and more
Blanket came out just as I was hoping. Very pleased. My daughter loved her present. I would purchase again from your company.
Hi Annette, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Earlier this year I ordered an acrylic plaque for my dog that had just passed and A Christmas ornament. The 1st Christmas ornament came miss printed The 2nd and 3rd one was broke. Has anyone else had this problem. It's aggravating. I Just received my 2nd plaque today and as you can tell in the photo it's miss printed so I put it in for another replacement that will make 3 times.
Hi Brenda,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I will start by saying I have ordered items from this company and have been 100% satisfied and happy with them. But…we received a photo ornament as a Christmas gift from a family member and the quality is much less than what I would expect from these folks. The front of the ornament is all scratched up and the photo looks faded. It is such a thoughtful and fun gift made bad by the poor quality. Perhaps better quality control is in order as this item should never have left the company looking as it does.
Hi Linda,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I love the personalized mugs and ornaments I purchased as gifts for family and friends. It was fun creating each person's looks and styles. The personal messages were perfect. Going to order again.
Hi Marilyn, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I ordered a mug. Goining on 3 months and I still haven't received it. Guess I'm out 27 dollars. Becareful people!
Scammed!
Hi Grace,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
Love the products came in very fast made multiple orders and got them all in time for Christmas … will be ordering again after Christmas
Hi Jillian, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I ordered a song Keychain and when I got it it wouldn't play contacted them they stated they really don't play music I asked why they advertised it did then very unhappy with them
Hi Dianna,
I am Amy, from Gossby team. Thanks for the feedback about your unsatisfied experience. Please accept my deepest apologies on behalf of the Gossby team and I would like to take the opportunity to resolve your concerns and earn your continued trust. I'd be grateful if you can provide me with additional details regarding the experience you had with us so I can detect the issue clearly and assist you further in this matter.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
I love the onesie I ordered, my niece is going to look so cute in it and the printing is magnificent. I love this and will probably order again if I have the need to do so
Hi Daniel,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you!
I ordered the heart plaque very disappointed with the quality. The writing is so so so small you can't read the names you can't even see the drinks in their hands. I sent in photos so they couldn't read the names because they are so small they asked for a close up photo so I asked you want me to zoom in so you can read the names and they said yes. How crazy is it so guess they will say when you zoom they can read the names so this is their way of not giving me a refund. I am very dissatisfied with what I received I have asked to send back and get refund but so far no luck. I am in the process of disputing charge.
Hi Donna,
I am Amy, from Gossby team. Thanks for the feedback about your unsatisfied experience. Please accept my deepest apologies on behalf of the Gossby team and I would like to take the opportunity to resolve your concerns and earn your continued trust. I'd be grateful if you can provide me with additional details regarding the experience you had with us so I can detect the issue clearly and assist you further in this matter.
An email has been sent to you from wecare@gossby.com. Please check your inbox at your convenience. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
I am so happy with the ornament I had made of my mother's beloved pet. I was worried when it arrived because it looked cloudy but after speaking with customer service, they assisted me in removing the protective film.
Thank you for sharing with us your satisfaction with your order, Faith. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you!
Wasn't sure about ordering from this company I never heard of and doing it off the internet. But I was surprised and pleased at the final custom product I received when it was delivered.
Hi John, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Fabulous product and great quality. Received order in 1 week. Love my cups. Would highly recommend!
Thank you for the kind words, Emily! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Ordered two ornaments based on the advertisement photo. They were supposed to be a 3D ornament of our dogs that passed away. We uploaded photos. We were under the impression that they would do custom ornaments, or at the very least a generic version of our breeds of dog on angel wings. What we got was a cheap resin print out of our dog, they basically cut and pasted our dog from the picture we sent and glued it to a print out of angel wings and covered it in resin. One of the ornaments never came, the one that did come is ugly and blurry and scratched up and it's not what they advertised. Customer service was terrible, called and the rep told me only the chat agents could help. Messaged the chat agents and told her what was going on and all she kept saying was "there is a blue film on it, take the film off it". There is no film on it, and if there was it wouldn't take away from the fact it's ugly, and not what they advertised. Paid 40.00 for the ornaments and she had the audacity to refund me 30% off the shipping fee. The shipping fee was 10.00. This company is garbage and they make garbage. Don't buy from them.
Dear Lindsey,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the ornament you received which did not meet your expectation.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
I want to warn people not to buy the personalized wine glass. The wine glass quality was satisfactory but the personalization was poor. The names and state outlines were incredibly small. I spent thirty dollars on a glass I could have purchased at a dollar store. I wasted my money because I will not be sending this gift to my bff.
Dear Hillary,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the wine glass you received which did not meet your expectation.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
So I ordered one of their keychains, 16 full days later they said they gave the item to the USPS but USPS says they never shipped it, they only created a tracking number. I reached out to Gossby customer service twice both times they told me USPS had the item and there was nothing they could do. Except USPS says they never shipped the item? Then customer service said it was a courier error and to wait another ten business days before they will do anything. So I told them I needed a refund because I was done playing games with them, they told me I had to return the item THAT I NEVER RECEIVED to them for a refund. HOW? You never shipped it. DO NOT BUY FROM THEM
Dear Katie,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the belated arrival which absolutely caused you inconvenience.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
Needed order to be delivered by 12/15 for a luncheon. Called company, told no problem plenty of time. Ordered 11/25. Have called company 4 times. First time told order would be prioritized to get to me on time, second time told it would be brought to attention of that section, third time I was told it would be out within next day. Today told finally went out would be here in 2 weeks, a week and half after I need items and was assured I would have it in original call. Totally screwed. I am so angry I could spit nails. Bull $#*! is bull $#*!. Garbage customer relations/service. Ordered should have been pulled and prioritized toget order out when promised!
Dear Karen D.,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the issue which absolutely caused you inconvenience.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
Ordered something from this company on Oct. 31. Two weeks went by without any notification on my purchase. I had to contact them myself via phone call to get the status of my purchase to which they responded "They were having difficulties with some of the manufacturing process." Another week goes by ( Nov. 18th), I contact them a second time to which they responded "We will get this taken care of for you." The only thing the guy did was create a packaging label which only shows the tracking but when you look at the tracking the package still hasn't arrived at the USPS facility. It's November 27...and I still have yet to receive my items...this is not quality service. HEED MY WARNING! DO NOT order from this company.
Dear Sir H.,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the belated arrival which absolutely caused you inconvenience.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!
Cute products, good service. Everything arrived quickly, exactly as described. I would definitely order from Gossby again.
Thank you for sharing with us your satisfaction with your order, Marie. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I couldn't believe how easy the whole process was to place my order and how fast I received the mug.
The mug was sooo much better than I expected too
Thank you so much for sharing your feelings, Francesca. Hope you guys will have lots of great moments with the item and we look forward to serving you for many years to come.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
From the business
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including Mugs, T-shirts, Ornaments, Blankets, Canvas and more. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words, Kristina! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!