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Gossby Reviews Summary
Gossby has a rating of 2.8 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gossby most frequently mention customer service, live chat and christmas gift. Gossby ranks 22nd among Personalized Gifts sites.
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I ordered a personalized puzzle for my niece. I received the wrong item. I wanted a replacement but they said they couldn't guarantee that it would arrive on time. I stated that their site says if you order by Dec 15th it would get here by December 23rd with express shipping. The agent then told me express shipping wasn't available even after I sent his the picture stating otherwise. In reality, they did not want to pay for the express shipping themselves. They did process a refund but I am extremely frustrated especially because the agent lied and now I have to find a new gift.
The boxes were crushed because they were shipped in a soft package. The puzzles are thin and cheaply made. This is a huge disappointment.
Hi Margaret,
I am Kim from the Customer Service team of Gossby. I am genuinely sorry for the defective product you received. Please kindly give me an opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
Ordering was easy, everything came exactly as I ordered and everything came quickly. I will definitely order more items.
Hi Mary, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
I chose the seaside backdrop with a light and darker golden retriever on either side of a blond with a ponytail pulled up. It was perfect! The names inscribed under each was also very well done! My wife was so excited to get her Dog Mom cup. Thank you for the great gift!
Thank you for the kind words, Craig! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
I was shocked how fast I got my personalized gift especially with father's day. Great quality and really fun gift for my husband and "from the kids."
Hi Pamela, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
Got here quick and was a good price. The customizable part is VERY blurry. It's kinda hard to look at honestly. I will be searching for a supplement gift to add for Father's Day 😞
Hi Alison T.,
I am Kim, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectations.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you <3
It was just the way it was described,you always do a great job on everything I have bought from you.
Hi Anita, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
Personalizing made this realistically look like us. My mom was thrilled and is going to display for all to see.
Hello, thank you so much for leaving such a lovely review! I bet the relationship between you and your mom is really close and admirable. She must be so lucky to have a sweet daughter like you, Karen!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you!
The order process was good. The item was exactly as described. Delivery time was short and the item arrived well before the estimate. The personalization was accurate and well done. The item was packaged poorly for shipment. The order consisted of a ceramic 11oz coffee mug. The mug was enclosed only in an oversized styrofoam container, that allowed for it to bounce around within the packaging. While the mug arrived unbroken fortunately, the item should be better secured within the packaging with other materials to better prevent potential damage during shipment.
Thank you very much for taking the time to share your feedback.
We are pleased to hear that the order process was smooth and that the item you received was exactly as described. However, we sincerely apologize for the packaging issue you encountered. Your feedback regarding the poor packaging of the mug is crucial for us to address. Rest assured that we will review our packaging procedures and make necessary improvements to better safeguard items in transit.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. If there's anything else we can assist you with, please don't hesitate to reach out.
My mom received her canvas. It was beautiful. She complimented the craftmanship beauty of the colors.
Hi Traci, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
I ordered a onesie for my son and after more than three weeks it still hadn't shipped. No explanation why
Hi Jeff,
I am Amy from the Customer Service team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue. I'd be grateful if you could provide me with additional details regarding the experience you had so I can detect the issue clearly and assist you further.
An email has been sent to you from wecare@gossby.com. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
I ordered what was supposed to be a touching momento, a gift in remembrance of my son's 15-year-old dog that just passed away. The whole family was devastated by Coco's loss so I decided it was justified to spend close to $30 CAD, though it was more than I could afford on my tight budget.
Based on the website, image and description, it was going to be so pretty and would've made them so happy.
I'm shocked at what I received. I'm absolutely livid. I can't believe this is what they would send. A piece of plastic with badly trimmed edges and vertical indented lines all over, faded colours - just awful!
Seriously wondered if this was some kind of joke? It would be offensive to give this to anyone as a gift.
I sent an email almost 2 days ago now and no response. I'm really disappointed and even sad that this is how little regard a company has for people who spend their hard earned money thinking they're getting something nice.
Hi Yasemin,
I am Amy from the Customer Service team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue.
An email has been sent to you from wecare@gossby.com. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
I purchased a mug for a best friends birthday gift and it turned out so cute and she loved it! Just a thoughtful, simple gift when you need something for someone special.
Thank you, Jessica. The cup is adorable, isn't it? We hope that you enjoy having drinks in our cup and smile every time you see it! Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you!
I thought this mug would be a fun idea for a special friend. Little did I know that I would love it. Not only did I loved it but she also loved the mug. So, I have several other friends this would be perfect for. You will hear from me again. I tried to up-load the receipt but couldn't
Thank you, Darla. The cup is adorable, isn't it? We hope that you enjoy having drinks in our cup and smile every time you see it! Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you!
I absolutely love my purchases from Gossby. We ordered the Custom Baby Onesie-Protected by Dog and it is so cute. And we ordered Dog Lovers Shirt - Dog Mom and the pictures were spot on! So Adorable! It was so easy to pick out the dogs and pictures you wanted on the shirts. Love all the different items you can choose from. We are so glad we found Gossby!
Thank you for the kind words, Lorraine! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
My nephew loved the puzzle and the personalization to make it look like him. He was so excited to play with it.
Thank you for the kind words, Kennita! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
This is my second time ordering here and the first time it was very high quality. I really loved it, so I ordered again for a different occasion, but this time the print came blurry and the smaller details were harder to distinguish.
Hi Delia,
I am Amy, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you <3
Without asking, the customer service provides me with a discounted code for checkout. When the option for expedited delivery was not available and I mentioned that I was getting a gift for a coworker who is leaving the company for a new position somewhere else and I needed to get the order by a specific date, they delivered and I received the order 5 days before the actual delivery date. I was impressed when the order was sent on the next day out for delivery. The customer support is amazing with delivering the request I mentioned. Good job and thank you for the expedited service - I appreciated it and that I am able to give my coworker the gift before she left the organization was a big deal!
Thank you for the kind words, Agnes! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
These mugs are so cute! My sister and I watch White Christmas every year and sing that song!
Definitely recommend
Thank you, Valerie. The cup is adorable, isn't it? We hope that you enjoy having drinks in our cup and smile every time you see it! Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you!
When my mug arrived the image was positioned too close to the handle and the names were blurry and difficult to read. To Gossby's credit they offered to redo and replace the mug but I declined. The text font that they used for the names is cursive script and quite small and a replacement seems to just be a waste of resources as it will likely be the same. 2 stars for the product 5 stars for customer service, so 3.5 stars overall
Hi, Mario. We sincerely apologize for the disappointment caused by the quality of the mug you received. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction.
We understand your hesitation regarding a replacement due to concerns about the potential replication of the issue. However, we'd like to extend our support in addressing the font choice for the text. If changing the text font would enhance your satisfaction with the product, we encourage you to contact us at wecare@gossby.com.
Thank you for sharing your experience and providing us with an opportunity to improve. Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you.
From the business
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including Mugs, T-shirts, Ornaments, Blankets, Canvas and more. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catherine, I'm Allissa from WeCare Team of Gossby! We are so sorry to hear about your experience with your recent order. We understand your frustration about receiving the wrong item and the confusion regarding express shipping. We understand how disappointing this is, especially since you were hoping to receive the gift in time for Christmas. While we have processed a refund for your order, we know that it doesn't fully make up for the inconvenience and disappointment. We would like to support you further by sending an email from wecare@gossby.com. We hope for an opportunity to assist you.