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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Please call me! I need to return my Hoveround before Medicare starts paying for it. I can't get through on the phone line. *******392
I called and received so much wonderful information about the products. I can't wait to get my new power chair. My life is about to improve so much. I will be able to the thing I love again. I haven't been anywhere that requires a lot of walking or doesn't offer an in store scooter. I'm looking forward to going to the zoo, museums and the movies.
Peggy Sue, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Update wheelchair. I need an advanced 💺 i am now In hospital.
William, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Speedy recovery to you! Thank you again and have a great day!
It was nice to have receive a pleasant call from HOV round. The man on the other in was very nice and informative. I was excited to learn that my order was approved. They informed me of the steps which were to take place, reference someone coming out to look over my situation at my home to decide which unit would best suit my needs. So I will now be waiting on my next call from them. Over all at this time I'm pleased with my choice.
Roger, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I was not told that my credit would be ran! I think that was deceitful and I didn't like it at all! And for that I may not use this company!
Vonda, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
Harry, thank you so much for your kind words and high star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Excellent love, working with them.Have them helped them working with me too extremely helpful.Thank you so very very much for your kindness and understand me
Michele, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I didn't have to do anything. Hoveround did it all. Love these guys.
Ms. Belia, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
She was very professional and kind. She listened to my needs and showed compassion.
Karen, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Nobody answers customer service calls. On hold waiting for over 40 minutes. It's the same every time. Im seriously considering getting another company. I will not recommend this company. I really regret that insurance company contacted this company for my needs. Supervisor, please call me if you need more information.
Manoj, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
I have been legally blind for almost 2 years. I tried to call in a few times to get help. It takes at least 2 to 3 weeks for even the most basic help. Longer if they have to order parts. Why don't they have parts in stock... today, I called in and had to update my doctor information. But since I can't see, I do not know the exact address. I asked the lady if she could Google it and she would not help me. I told her I had no 12 help me and just asked her to please google the address and she would not. I was on hold for over 20 minutes just to be let down, they need more staff and they need to be more helpful for people who are blind. Pathetic
Shasta, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
He was very polite and respectful and helped me set up Dr appointment so I can get my chair replaced
Linda, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Customer Service was very nice, and making sure all questions I had were answered and taking the time to make sure I had all information I needed if I had questions about anything
Charlene, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
You folks have taken over 2 years and we are still waiting for my wife's scooter? I really don't understand and so I keep asking... why?
Marina, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
Having the Hoveround has given me the opportunity to go out with friends. It's also given me the ability for go shopping for myself. However, the thing I enjoy most is being able to play Bocce the same as my able body friends. I'm pretty good at it. I get a lot of compliments from folks asking about the Hoveround.
Marsha, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I had my chair for 9 mts. I tried to use it. In the first 3mts. I started calling, writing to no avail. You sent me parts, but never came out to fix the dang thing. You (HOVEROUND) don't care about carp but money. YOU WAS WORRY ABOUT MY WEIGHT AND FORGOT ABOUT MY HEIGHT. IT TO DANG SHORT. But what do you care. Corporations. Only MONEY. People don't matter. I even will give it back. Get it out my house. NOTHING. Still you bill my insurance Co. I SAY FARUD! THIEF. But still they pay. And you wanna know why America is going BROKE! COME FIX MY CHAIR. I'm sick of being stuck in this tiny uncomfortable chair. Ty. A. Smiley
Anita, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
I called several weeks ago to set up among other things, a service/repair call for my wife's Hoveround. I was told that I needed to speak with Tech Support. They told me that they couldn't schedule a service call but that someone would call me in a few days to schedule. Well, nobody called and so called back yesterday and was transferred to Tech Support wherein a recording informed me that my wait time was approximately 79 minutes. I hung up and decided to try today. I called Hoveround (you can't call Tech Support directly) and waited 33 minutes for someone to answer the phone so that they could transfer me to the Tech Support recording wherein I learned that I was caller #42 and that my wait time was approximately 62 minutes. I decided to leave a call back number rather than stay on hold. It's now about 3 hours since I left my number. I'm guessing that I'm not getting a call today. Makes me wonder if there even is a Tech Support office or if ANYBODY works there. My wife's chair has a very flat tide and it can't be used. If Hoveround won't fix it I'm not sure who to call. This is some of the worst customer service I've ever encountered. So, I called Tech Support and found out via recording that I was caller #32 and that my wait wound be approximately 82 minutes. Well, in 82 minutes I wouldn't be available
Don, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
My mama is 70 and heard to understand the rep that called her should show a lot more patience and empathy when working with older clients.
Deborah, due to HIPAA privacy standards we cannot communicate in an unsecured forum. Please reach out to us at customercare@hoveround.com so that we may address your issue. Thank you and have a great day!
It was a pleasant and helpful. I was treated very decent. I am looking forward to doing business with Hoveround.
Terry, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I've been with Hoveround since I first got in the wheelchair in 2006 the reason I went with Hoveround was because mom and daddy both had their through them I knew the great service was there from there service with mom and dad's I've had nothing but great experiences with them and highly recommend them to anyone that needs a wheelchair
Terrie, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Catherine, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!