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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Nobody seems to know what the other was doing. Asking the same questions and asking for private information.
Great customer service. Guided me through the process with patience and understanding. Explained things I never thought of.
Clay, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Delivered when promised. Gentleman was very courteous and patient explaining every thing.
Alberta, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I have tried fir a year to get Hoveround to properly repair my chair that is two years old
Calling only ends with excuses and lies
The motors smoke and make noise and Of the two years I have had the chair, it has sat in my carport 99.9% of the time
I am an amputee above the knee
I have had to use my ten year old Jazzee chair instead
Never buy a Hoveround and most definitely never trust a word their service dept or technicians say
Disgusting cmpany and people
Julia, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
When I called I was expecting this to be quite confusing. Stacey, the customer service person and Teri, the mobilty specialist, were very helpful and made this a very easy process.
Lynne, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Everything was wonderful, the delivery was right on time and great care was given to details.
Benjamin, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The call was an intake for insurance purposes. The rep was pleasant and courteous.
Kimberly, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I thought it would take a lot longer to receive my chair. I was delighted to get it as soon as I did. The service man ( Steve) who delivered my chair was helpful and knowledgeable. All in all I am very happy.
Alice, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The hoverround was easy to get accustomed to because I already had experience with a motorized wheelchair.
Ken, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Charles was great
I call the Hoveround
The Monster
I tried the first day to use it and proceeded to destroy walls and furniture. I ran over my foot now swollen and black and blue
I trapped my finger and received a serious wound that I should have had
Stitched up. Anyway I parked "the Monster " and haven't been on it since
Charles was very informative but did not suggest that I try to drive it while he was here so he could help me.
I have not been on it since. I am afraid of it.
Penny, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The Lady who took my information was excellent,, She was more concerned about me, my health,more than just trying to sell me a chair, I wish I could remember her,,But I will say this she did a great job and if anyone associated with Hovearound deserves a raise in pay it would be her, I wish I could remember the name, MY THANKS TO YOU Dear lady for making comfortable and easy for me
Freddie, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Every one I spoke with were super nice. They were very thorough and explanation and made me feel comfortable and confident that I was going to receive an Hoverround and I really hope that I do because I can use one. I have neurofibromas Ananas and it is difficult to walk sometimes due to my back I could use one.
Mechelle, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Thank you, My hubby can now go around the block with me & the dog, he was so tried of being trapped in the house or garage, due to swollen legs& feet due to liver failure,
Regina, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
John, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Very courteous & professional. All of my questions were answered.
Thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I am so happy with my hoveround. I'm able to get outside finally. Thank U so much
Edward, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
My experience with Hoveround well they done a wonderful job on getting me. My chair couldn't ask for nobody. No better but when it come to a customer service and delivering a care you better go with somebody else
Robert, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The process was a little hard, there are a lot of things that involve this process but we are moving forward.
Mrs. Smith, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
I found the process to be a little long and tedious. The things they wanted done at the appointments to me were unnecessary. I scheduled a physical with my doctor thinking that was all I needed. The doctor looked at the paperwork and said you're gonna need more than just a physical but I was already home when he received the paperwork. Advice, make sure your doctor has the paperwork first before scheduling your appointment. Of course I had to schedule another appointment so he could do all of the paperwork, at this time I'm pretty mad. Now, I've done everything they asked me to and I figured, here comes the waiting game. Surprisingly, there was absolutely NO waiting game! I received a call about 3 days after my doctor said he sent the paperwork back to Hoveround stating that I was approved. I'm like, what did you say? The lady on the phone said you're approved and you will receive a call to set up delivery. Again I said ok, here comes the real wait but nope still no waiting. I received the call the next day, it was about Tuesday and Friday, I received my chair. All the staff I had spoken to including the gentleman that came to my house to deliver the chair was very helpful, polite and knowledgeable. I really do appreciate everything. When I looked back on it, the process wasn't long and tedious, I was just being impatient.
Ebony, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Everyone is so kind and helpful on and off the phone you get things done
Caroline, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Henry, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!