HoveroundReviews 667

They will tell you anything upfront such as you can get a chair at no cost to you if you are on medicare! You tell them first thing you have no money to pay for a chair! They have you go to a Dr. to have him fill out lots of forms telling why you need a chair! They call and say you are approved for a chair and again I tell them i have no money! They tell me it says I will owe Zero! They send a man out to check out our house to see if a power chair will work even though we have had a Jazzy for 7 years! He looks at our chair and says the seat is shot! Wheels are shot, batteries are shot! The Jazzy looks in new condition but he says if he dont put that down we wont get a new chair because medicare will just say to fix the old one! So hoveround has to lie to medicare to get us anew chair! Then they call and tell you your chair can be delivered and you first payments will be like $130 for like 2 months then like $80 for more months and then $30 some for more months! This is where I said JUST FORGET IT! WHY DID I EVER GET INVOLVED? BECAUSE THEY TOLD ME UPFRONT THEY COULD GET US A NEW CHAIR FREE OF CHARGE! MY ADVICE STAY AWAY AND LOOK ELSEWARE!

My dad is 92 years old. He has had his chair almost a year. He has had to replace the batteries three times in a year and the charger twice. They don't tell you that the batteries need to be replaced multiple times a year. In fact, they told us he could use his chair up to twelve miles a day! His trips to the bathroom, kitchen, and back to the bedroom are probably not even a quarter of a mile, but apparently even that wore the batteries out. The first time, his batteries were under warranty but the second time they would not replace because they had replaced them once. Now we are needing a new charger and our warranty will be out in 5 days, but they are refusing to replace it until we 'prove' that it is not the batteries by buying and installing new batteries. Service suggested that I take the chair down to an automotive shop and get the batteries tested. How is a 92 year old and his 90 pound daughter going to get that chair into the car to be tested by an automotive shop? And the batteries will take a few weeks to arrive, at a cost between $200 and $300 including shipping. The service techs on the phone have been rude and unhelpful. Overall, it is disappointing.

I used to be a spokesman for my Hoveround chair. I even tried convincing 2 people to buy a Hoveround. Now my views have changed due to a service problem. My batteries needed replacement a month ago and I am still waiting. First it was blamed on the storm in Florida (I understood) then my order was sent to another person in a different state. After calling 4 times, each time waiting a least 30 minutes to get through, I was told they ran out of parts for the chair. I pleaded with them to send just the batteries so I could at least use the chair. They told me they could not split the order so now in the fifth week I am still waiting. There was no attempt to try to help me despite my handicapped status. If I ever need a new chair I will definitely consider a new company.

My father purchased a hover round in 2016. The chair is supposed to be warranted for a year but as we found out after waiting on hold for an hour this does not include the battery. This is on top of the questionable practice of leading him to believe that the chair would be covered by Medicare when it was not.

I have been trying to get a replacement Hoveround with a recliner seat from this company for 7 months now. After at least 25 phone calls within this time, I am told they are finally ready to ship and told me how much we have to pay out of pocket which we agreed to. Now I find out after all this that the seat they ordered does not have a reclining back which is what my dad needs, so we have to go back to square 1. The company is great about just transferring you to another department or leaving you on hold or cutting you off. Their IVR always says they have extreme call volume so to call back later in the week, even if you call on a Friday. I would say look anywhere else, but not with this company to get a chair.

My Hoveround started acting the first day I got it. And when you call for a repair man. You never get one. I had to get set of battery s 3 times in a year. And had to replace the wheels 2 times with in a year. And you had to change the wheels your self the repairman are not responsible for changing tires or batterys so I had to pay someone to do those things. And had to replace joy stick controller and this was in the 1st year. And when you call to get parts they treat you like you don't know what you are talking about. For every parts you need they got to get the doctor approval. And that takes a week to get the paper work. And you can't do anything because your stranded at home because your waiting on parts.

How come your batteries never last anymore. My wife first got your chair in 2005 and it lasted very well for 7 years. Then she received your new chair mpv5 and the batteries are absolute junk. They never last they have had to be replaced 3 times which takes you weeks to come out and replace. I am going to use our FSA to buy a brand new chair from someone NOT hoveround. Also I promise I am not the only customer you will lose. It's just a given with shoddy materials and awful customer service. I complained and asked about the batteries not lasting and the man on the phone just replied in a non empathic way that batteries sometimes are bad. Yeah several times. You lost us. Thanks for the time we had but now I must dump you.

When my husband went from strait medicare to Humana, Hoveround refused to send Humana the paperwork which they had from the doctor which they submitted to get the chair approved to begin with. I called and asked them to do this every week for months. Finally, Humana denied the claim for the rest of the chair because Hoveround would not provide them with the paperwork. We were told we had to make the rest of what was owed (over $1200) in three payments or they were coming out to take back the chair. I was able to borrow the money for 2 months of it. We are on the final month, there is approximately $500 owed and we cannot pay it. They are now going to take back the chair from a totally disabled man that cannot walk at all. Now he will have to crawl on the floor to even go to the toilet.

I've had my Hoveround for 3-1/2 yrs. Original batteries lasted 3 yrs. Bought new batteries from Hoveround & technician came out & installed. Batteries went out in 3 months & then Hoveround sent replacement batteries as the batteries are warranted for 6 months. These replacement batteries went out after 2 months & then Hoveround said they only warrant batteries 1 time & after 1st time of sending replacement batteries for a bad set THEY sent, the replacement batteries are not warranted at all. So for 3rd batteries I bought from Amazon - 1/2 price, no shipping cost & 1 yrs warranty. However these still won't hold charge & my son took apart Hoveround & found 1 rear tire had worn out inside & "might" be causing enough drag to cause batteries to discharge when using. Bought new tire on Amazon for 1/2 what Hoveround charges, but didn't help as I still have to charge it every time I use it, after about 10 minutes run time. Very comfortable chair, but their service is almost nonexistent & I would not buy another one. Had to pay entire cost of chair myself as they said Medicare wouldn't cover even tho dr. & 2 different P. T. said I needed it. For it to last only 3-1/2 yrs for what I pd for it is highway robbery. When Sr. Home I live in said I needed tie downs, I called Hoveround & they did put metal rods on chair underneath the seat for tie down & much better than cloth tie downs, but had to pay labor & cost of metal tie down rods. These should be on chair before they ever deliver it originally. Still don't know why batteries keep having to be recharged after 10 min of use & don't believe Hoveround will help.

I transport many people in many different chairs. There are 4 tiedowns to hook to the chair and tighten. A passenger got on with a Hoveround Mpv5, and there was nothing to hook the tiedowns on. Anyone in a chair sees Doctors regularly, how are they supposed to get there, drive their chair 5 miles in traffic? I called Hoveround to find out how to tie the chair down, they told me you cant, it's not built with tiedowns because the insurance won't pay for that. The tiedowns should be standard, like the footrest(? Or does Hoveround charge for that also?). Putting hookups for tiedowns would cost the company at the MOST, $10, and I believe in actuality it would be under $5. I'm waiting to talk to the ADA, there's no excuse for this.

And to the lady that said she didn't have the money to sue for the problems with her Moms chair. Talk to a lawyer they usually don't get paid till you win, and it's a percentage of what you win. Good luck, these people need to be shut down.

I have a jazzy also and I haven't scooter now but I should have gotten to begin with that's what I want it but they decided to send me a crap as chair are we have a chair it's a jazzy it goes everywhere and anywhere you can go in the same can go in the mud go anywhere and it doesn't get stuck they're a bunch of $#*!s they think that there's any good plus what you get flat tires because they couldn't put good tires on there like that that's where all the way through that's what we need we need a flat tire out someplace idiots