HoveroundReviews 667

Paid 4 thousand out of my pocket for the mp5, i used the chair 6 times if that, now it wont power on i called hoveround and they said its the batteries or an electronic issues and i would have to pay for it my self 100.00 an hour or if its the batteries 200.00 for each one instead of helping people that need it they just rob you 4000. 00 takes me a while to save i didnt have insurance and needed a chair should of just stood in bed buyers be ware

My mother purchased a Hooveround mpv 5, I begged her not to as patients I transport gave them the worst endorsement. She was convinced by the saleman that this is the only mobility chair medicare would pay for. After recieving it she used it twice to go to the mail box, nearly tipping on it's side going up the driveway curb (the chair would not go up/over it str8 away and had to be approached at an angle) my step father and I tried it to varify her claim, it started to tip on me, fully tipped on him (wieght ranging between 150-165 lbs). Hooveround had no explination for this poor designed, but did try selling a different model, naturally medicare would not assist with payments. Mom swore she would lay in bed till the day she died before she ever got into that "Hoover Junk" again, which she kept her word. I have it now, my step father kept it in great mainance, in hopes she would change her mind and use it, even replacing the batteries as for some reason, even with proper care, the die, no ryme or reason. I have used it once and it drained the new batteries taking me from my sofa to my bathroom, apx 50 ft. Hooveround service only wants to sell a new chair, refusing assistance as I am not the origanal owner. Took it to a scooter store, they informed me they don't repair them and veiw the Hooverounds as disposables. Mom was right, Hoover Junk...

VERY USER UNFRIENDLY.
DOES NOT HOLD CHARGE. TOGGLE SWITCH OPERATION IS AWKWARD AND NOT EASY TO CONTROL.
OVERPRICED, TOO HEAVY TO MOVE IF POWER DIES.
WISH I HAD READ THE REVIEWS BEFORE WE BOUGHT.
DON'T EVEN THINK OF TRYING TO GET RID OF IT IF YOU WANT TO SELL.
BEST BET! GIVE IT TO SOMEONE WHO LOVES MECHANICAL THINGS.
IT TAKES THE PRECISION OF A LASER SURGEON TO OPERATE AND IS A BIG NUISANCE TO KEEP CHARGED.'

THE RAMPS TO ALLOW ENTRY AND EXIT ARE EVEN MORE UNMANAGEABLE, ESPECIALLY THE LONG RAMP THAT FOLDS FOR TRANSPORT. NO HANDICAPPED PERSON COULD SET IT IN PLACE OR FOLD IT UP.

LOOK FOR A SCOOTER THAT IS EASIER TO MANEUVER AND HAS; HANDLE BARS OR A DRIVING WHEEL. DOWN WITH TOGGLE SWITCHES.

TO END, THESE WERE THE GOOD POINTS ABOUT OUR HOVEROUND. THERE IS NOT ENOUGH ROOM TO WRITE THE BAD POINTS HERE.

My elder mother called Hoverround and ordered a chair based on TV advertisements promising mobility and freedom. The chair was problematic from day one -- a lemon. Within the first three years, the chair was out of service more than in service waiting on parts or installation of unavailable parts. Service was agonizingly slow. The chair was never fit to my mom -- she was a danger to herself and to others. She was large and when seated in the chair it was top-heavy. The turning wheels in the back, combined with the joystick to steer and propel it was a very scary thing. When she was on a sidewalk that slanted or was narrow she was at risk for losing control and tipping over. In the elevator car she ran over others feet (mine) and crushed my daughter against the wall as she tried to turn herself around because the chair turns from the rear which is unnatural unless you are in a boat. What a stupid design for a chair that will be driven by someone who is already challenged. I felt like I had no recourse once the chair was delivered. DO NOT BUY A HOVERROUND. This chair gets a negative 100 $tars.
My father has a jazzy pride -- now there is a chair to trust.

I will not give Hoveround another thought. Their service is beyond terrible. They shipped my mother the wrong model, would do nothing about it, so it sat in her home for a year and a half gathering dust. Their motto should be "Customer No Service and We Don't Care at All" What a poor excuse for a company and the morons who work there. They seem to have a racket with the insurance companies and get paid before the machine is delivered. It's like paying for your meal in a fancy restaurant before you eat it. The entire episode was a waste of time and money and shame on the company and the people who work there. They must be taught to be indifferent. Maybe we could start a class action lawsuit against them or at least have the government investigate them. (I guess that would be like putting the fox in the henhouse) In a nutshell THEY SUCK and do not waste your breath or time with a useless company who should be in jail. They are on my list of the most hated company I have ever dealt with and I used to be a purchasing agent.

I am a disabled male who can only use one side of my body hoverround is nothing but a run around hide behind excuses the chair they brang me has been messed up since i got it told them the first day i got it something was wrong with it fast forward 2 weeks and it wont turn on wont do a thing the tech checked it said it was defective yet here it sits in my kitchen doing me no good i asked for a new chair to replace it since i have had it less then a month and they are making me jump threw hops to get anything done at all the service of this company is not worth a damn and the techs dont seem to know much i think this company needs to be shutdown

A two year old hoveround chair requiring major maintenance raise quality control issues, however, hoveround service is non existence. After 8 calls, not one representative was able to confirm or deny what the other 7 representatives said. It is therefore a fair statement to say that customer service for customers who paid for their Hoveround's is non existent as well. Horrible service and equally horrible customer service once you pay.

I wish I could go lower than one star but... I have been waiting over 4 months for service on my scooter. Each time I call, I have to wait forever to get a tech on the line and when I do talk to one, it is one excuse after another (we're waiting for the part, we have to get insurance ok first, etc.) But if I want Medicare to buy me a new wheelchair... well we can certainly help you with that! My scooter is over 6 years old and needs repairs and I don't want a wheelchair. I want my scooter fixed! So far one tech has been out and had the wrong part. A second tech said they were ordering the part. This started back in April and it is now July. If I could send Tom Cruze, the CEO, an email, I'd let him know how horrible his company has been. Don't buy a Hoveround if you can find an alternative.

I have been combing the web for a wheelchair for my mom and came across the Hoveround. At first viewing it seemed like a good fit for her and I liked that it doesn't have that wheelchair look. The light grey would not stand out so much in a house that is light in color. I called the company to ask some questions and the person on the other line was very helpful, only I could detect a little strain in her voice. I then did further research and came upon a site showing reviews of former employees of the company and was disgusted by what I read. I really want to support American made products and was happy to see that they are made in the USA. But having said that apparently the company treats it's employees rather poorly. I know that I am only one person, but based on what I saw, I have decided to go elsewhere. There is no need for this kind of treatment, when you will get so much more out of people when you treat them like part of a team.

My husband became disabled this year. He suffers from heart/lung ailments. His medical ins. Denied our request to get a scooter. So, we paid for it ourselves.
We just received it and he just loves it. I was not pressured to get any one Hoverround over another. I knew what I wanted and got it. The scooter will give him more quality of life instead of sitting at home with no quality of life in his pjs I would highly recommend Hoverround, and their service. The only improvement I could suggest to Hoverround is to improve their scooter manuals to be more complete in their scooter information. Otherwise, BRAVO HOVERROUND!

Hoveround eh? Well its more like "run around" when they need service. The company people are nice but can never get anything done except billing on time. Multiple repairs over 5 years and the dealing with HoverRunAround and the insurance company is unbelievable. If you want an exercise in patience or need a way to get your blood pressure up just talk to them about service needs. Prices are incredibly high and while they are very pleasant to deal with they still tell you no. Then when finally service is scheduled the repair people set their own darn routes and days. Avoid this HoverRunAround company like the plague. Any other scooter must be better!

I AM 78 AND HAVE A LEFT BELOW THE KNEE AMPUTATION AND AM UNABLE TO WEAR A PROSTHESIS. MEDICARE AND MY SUPPLEMENT INSURANCE BOUGHT ME A HOVEROUND A LITTLE OVER A YEAR AGO. TWO WEEKS AGO I EXPERIENCE TWO FLAT TIRES. I CONTACTED HOVEROUND AND AS TODAY I AM STILL GETTING THE RUN AROUND.

EACH TIME I GET A DIFFERENT STORY FROM THEIR REPS. THE DOCTOR HAS NOT CALLED, THE DOCTOR HAS NOT SENT BACK THE PAPERWORK, WE FINALLY GOT THE PAPERWORK AND ARE SHIPPING THEM TODAY (THAT WAS LAST THURSDAY) AND THEN TODAY(A WEEK LATER) THE DOCTOR SENT BACK THE PAPERWORK BUT A REQUIRED NUMBER IS MISSING. THE GIRL WAS VERY POLITE BUT STATED SHE COULD NOT BE RESPONSIBLE FOR THE DOCTOR MESSING UP SO I TOLD HER I WOULD CONTACT THE DOCTOR MYSELF. SURE ENOUGH THEY HAVE NOT TALKED TO THE DOCTOR AND THE PAPERS THE SENT TO THE DOCTOR HAD BEEN FILLED OUT AND FAXED BACK THE SAME DAY THEY RECEIVED THEM.

THEY ARE FLAT OUT LYING AND I FULLY INTEND TO CONTACT MEDICARE AND MY INSURANCE COMPANY TO COMPLAIN.

MEANWHILE I AM DOING WITHOUT MY HOVEROUND AND HAVE SPENT MONEY TO FIXED UP MY FIVE YEAR OLD CHAIR TO USE IN ORDER TO GO TO THE BATHROOM AND FIX MY MEALS. I HAVE NEVER HAD A FLAT ON THE OLD CHAIR (WHICH IS NOT A HOVEROUND) I HAVE COPD, HEART TROUBLE AND CANNOT USE A REGULAR WHEELCHAIR.

I WOULD NEVER RECOMMEND HOVEROUND TO ANYONE.