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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Easy to work with. Excellent customer service.delivery was easy.
Kathy, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Customer service personal that delivered my unit was very friendly
Israel, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Received new chair but has different cushion on it 3 in too high. Talked to hoveround rep and said need order from doctor. Doctor office faxed new order on Friday August 2,2024 for regular captain set for chair so now waiting to hear from hoveround to get this as not able to use new chair like it is.
Kimberly, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you
Nothing to share yet until we go through the process of a prescription and acceptance of Medicare. But you have contacted me and were very pleasant to talk to.
David, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Carl, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
I bought a hoveround MVP5 it was supposed to have 5 year warranty, ( didn't) the back wheel caster broke only 1 year and 11 days later and we found out it was not under warranty, after several phone calls with some very rude customer service people and going round and round with them for 5 months I ended up fixing my power chair. They said it was the insurance and my insurance said it was hoveround and they had sent what they needed, they don't loan you a chair if yours is broke until it's fixed and all I was told was he was sorry but. I would never buy from them again. I am an amputee and have to have a power chair so this is unacceptable. I made a report to BBB on this.
Larry, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you
One agent would explain a procedure and I would pass it along to my primary. Then another agent would call asking a question regarding dates for assessment and I told them - physical therapy July 11 and primary July 26. That same day or next day another agent calls to see how assessment went! I told them I had said it was not until the 11th. They thought it had been in June! That was a regular appointment with my primary. Then I'm told the process includes steps they neglected to tell me before so I had not given my primary correct information. It was like they were trying to hide something from me. One day they needed to call and confirm my appt on the 26th with my primary and said I had to stay on the line. Then I found out there was no need for me to stay on the phone. Made me mad.
I have no idea what an order ID is. I have also received an email from Hoveround telling me I have a message to check regarding an inquiry by going to the My.Hoveround.com portal. I had no idea what that was and no instructions. I found out I needed to go to Hoveround.com and create my account. However, there wasn't anything there for that either. Needless to say, I'm not impressed with Hoveround Customer Service.
Nancy, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you
The person who spoke to me wanting to know if I have heard anything from the doctor or physical therapy department. She said she couldn't get hold of either place. I told her perhaps she should try after lunch.
I had to hang up on her. They kept calling me. I have no answers for you. It seems I have to do every bodies job.
I am 66, disabled and tired of it.
If my doctor doesn't do her job, I will fire her and start the process over with a new clinic.
Janette, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you.
I was so excited to get my new chair! It is definitely the best chair I ever had!
Sandy, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
It was one of the best experiences I had over the phone trying to purchase something.
She knew everything about the product and what I need to do to get one. Very professional and to the point. In that 1 conversation she told did.She told me everything I needed to know and How to go about getting it.
She needs a raise.
I need to speak with her again. It is A loose end that I need to take of
Have her call me if you can
Thank you
Reuben, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com or you are welcome to call the Compliance Department at 800-488-9418 and we will be happy to try to resolve your issue.
Thank you
Donna, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
GOT A LETTER FROM JENNIFER ASTACIO TWO DAYS AFTER MY DELIVERY. SAYING THAT UNLESS SHE HEARD FROM ME THAT YOU MAY NOT HELP WITH THE DELIVERY! THIS IS A TYPICAL REACTION FROM HOVAROUND A DAY LATE AND A REACTION SHORT. I HAVE CALLED OVER 3 DOZEN TIMES IN 4 MONTHS AND SDPOKEN TO 14 DIFFERENT PEOPLE WITH LITTLE REACTION, I NEVER RECEIVED A DIRECT RESPONSE. ALWAYS SHIFTING RESPONSIBILITY ONTO THE DOCTOR. IT IS AMAZING YOU ARE STILL IN BUSINESS.
Brady, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com or you are welcome to call the Compliance Department at 800-488-9418 and we will be happy to try to resolve your complaint.
Thank you
At the first contact with HOVEROUND, they asked a lot of questions. They then instructed me to get in contact with my doctor and get an appointment with him to fulfill their inquiry as to 'why I required a power chair. I attended my appointment and responded to all the questions and requirements my doctor stated I needed to be eligible to further process my need and request for a power chair. After all of this scrutinization, they sent me a letter; denying me a power chair, because they do not operate in Arizona and they do not deal with Cigna. All such wasted precious time and energy.
Richard, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com or you are welcome to call the Compliance Department at 800-488-9418 and we will be happy to try to resolve your complaint.
Thank you
I called to see if hoveround got my drs prescription and wow they explained what was needed and even got my drs on the phone
Doing all they can to make sure I can get my scout scooter
I really felt that I'm in great hands with hoveround
Brenda, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Alice, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
They were quick to take care of my needs, where other companies just gave me the runaround. I'm very impressed by the quality of their service.
Cathilina, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I've ordered my mobility chair, first in Texas, in 2019 through Steward Medical in Beaumont Texas. Now 5 years later with 5 falls from non-accessible streets as businesses, HoverRound is trying to get prescription from *
*Personal information redacted by admin
Shaun, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Maurice is awesome, so kind and knowledgeable. Took his time explaining everything and made sure I understood. Could not have asked for more
Alice, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Their ability to deliver needs a major improvement! Many calls made and still no chair! The only chair they produce is a musical chair!
George, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com or you are welcome to call the Compliance Department at 800-488-9418 and we will be happy to try to resolve your complaint.
Thank you
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Willard, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!