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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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From beginning of the order…. To the delivery was extremely easy. They did all the work and the delivery person was excellent. He was extremely knowledgeable and explained everything so well. I love the chair!
I called in regards to replacing my current MPV5 Hoveround that is 13 years old. I spoke to a representative that contacted my doctor and explained all the information that was needed to complete the replacement order. I called back the next day late afternoon and was told the insurance that I have you do not except. Not only did you waste my time you wasted the doctor's time as well. Why did I not get a call from Hoveround letting me know about the insurance policy before we set up appointments with doctors?
Christopher, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com or you are welcome to call the Compliance Department at 800-488-9418 and we will be happy to try to resolve your complaint.
Thank you
Lady assisting me was very pleasant and helpful. I hope my request goes thru fast after my doctor visist end of June. It has been very helpful too me so far. A senior has trouble following instructions for you require, but not this time...waiting for me to book my Dr. appointment, and other details. Very patient and understanding.
THE PRODUCT IS VERY WELL CONSTRUCTED CUSTOMER SERVICE WAS ALSO MADE FOR A GOOD CALL BAOTH IN THE INITIAL CALL AND THEN WITH THE INSURANCE DEPT DEALING WITH MEDICARE AND MY ADVANTAGE PLAN
Jamie, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Very pleasant gentleman that brought it. Answered all question and concerns quickly and easy to anerstand. Very pleased overall.
Regena, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Representative very courteous and helpful. Helped set up the physician prior authorization appointment.
Looking forward to completing this process.
Daniel, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I only talked with the company one time. They asked and answered all questions. Guided me to my next steps. If all goes according to plan I will be hoveround town very soon.
Ronald, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
My experience was very good to start to finish. They took me to every precipitate process. Make sure that I was getting the correct thing to help with my next step of my life and what I need to do just get the best Karen so I can get the doctors with my home around. Thank you very much.
Toget, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Everything went as planned. The technician arrived a little early and that was good. He was very professional and polite. Answered all questions so I understood the first time it was explained and he's very knowledgeable of his job.
Gwendolyn, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
My experience was nice. I spoke to a real nice person over the phone.
Well it all started when I received a letter from Hoveround informing me that I may be eligible for a new Hoveround Chair. Although we've just started the process. I'm very excited and grateful that Hoveround is there for me.
Melvin, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I asked how much it cost so i could figure out my copayment. Not willing to reveal the price so I have to wonder what else they don't want to reveal. Won't tell me where I can test one out to see how it works and if it's worth the cost.
The staff has been great they went alll out to get me my chair. I hope to deal with them in the future.
Larry, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
The man was very experienced with showing us the Hoverround.i like it very much.Thank you all so much
Beverly, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
A very courteous rep walked me through the process.
Edward, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Very nice service and knowledge about the device I am interested in getting. Took her time with me as I can have trouble hearing.
Cathryne, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
It was a great phone call she faxed over the paper to my pcp so when i go next week to the doctor she can fill the paper out for me for me to see
Tracy, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
It was wonderful to work with Hoveround. They walked us thru the process to a successful conclusion. We are having to do follow up as the chair doesn't recline as expected. The process is going well.
This is a very different type of drive I'm learning
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Juanita, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!