On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Som times you can login sometimes you can't they claim the account is locked. I have to call to try to get it unlocked or use an alternate site.
Always the same answer.
We are unable to verify your identity
Your identity information from ID.me does not match our records. To resolve this issue, please report any changes to your personal information, such as your name, to the Social Security Administration, External website ID.me, or both.
The identity information mismatch will not affect your Social Security benefits.
Using my wife's account information I was unable to establish an identity because I couldn't take a picture of her driver's license and/or insurance card.
Trustworthy and have no fear when it comes to your information because it's well kept in a safe place and away from scammers.
Don't waste your time doing the whole ID.me process. It's not worth it after you've spent time sharing your personal data to verify your identity. The government agencies (SSN) or private companies (CVS) do not recognize ID.me
It is very glitchy. Survey only works for positive reviews so you are not getting accurate feedback. The live Rep saved me from a nervous breakdown. Shame on you guys
I had received an ID.ME account and login a number of years ago. But other than the initial login, I could not make it work for me. It said I had the wrong password, (even though it was the same one that allowed me in the first time I used it). I changed my password, still did not work. Finally I ended up registering again. As if I never had, everything went through fine at this point and I did manage to do what I needed to do, but I will believe it works after I have finished doing everything I need to do at a couple of other government type websites. Keeping my fingers crossed it all works because I do need to take care of this stuff.
AND NOW, we have the fun if trying to get into the IRS and Social Security website and even though we just managed to get him registered about a year ago, for some reason his login has been locked, also.
So the adventure continues...
In the difficult time I needed to take action to provide that I was able to file my and my husband's taxes where he passed away this year and that secured it for me I had a h&r block tax professional to help me and to help me inclement this and it has been very useful recommended for anybody and anytimes to use
If you switch devices be sure and update your information before switching to the new device and use the same account you used on the old device.
I was not clear on whether I needed to use my computer or my phone for the video verification but, somehow the person who did the video call made it happen!
I had been laid off for 8 days, trying through unemployment office website/ automated phone service to get signed up without any luck, once I tried IDme got through someday I would recommend this service to anyone having trouble with automated systems...
ID.me is a very straightforward and secure system to protect unwanted access to your vital personal information with government agencies.
ID me is not geared for most senior citizens who are not computer illiterate should be a more simple process to complete for access to our information
My account was suspended for an unknown reason. The AI assistant was useless, a waste of time. I was forced to re-enter and reset my passwords to access my accounts.
I tried eight times to upload my information and it wouldn't take it kept saying it was wrong wrong well bull$#*! bull$#*! bull$#*! it was all right right
Worked well once I figured out that they texted my control number when I went to that step, not immediately after I clicked the button requesting the MFI be a text.
I was able to get my Tax Professional's PTIN number with very easy, simple and secure way. I used ID.me for the first time and I got; it was easy to use it.
I spent over a week and over 30 trying to get into my SSA account through Login.gov. I got numerous fails, error messages, photos not good enough, etc. etc. The SSA agent told me to try ID.me instead, and I was able to sign up and get verified within 30 minutes. Although my camera is older/cheap, I was able to take photos that were approved, and then finished up with a video call with their agent.
From the beginning, it was very easy to access the system. Everything was set up in the order that made it simple and easy for anyone to use taking the pictures of my ID was simple overall, everything was great.
It was a little frustrating, but I got through it. I think it was a little overkill, but that's just me. I guess I was just upset because I couldn't get my funds until I completed this.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members