IKEAReviews 269

The Millberget chair came unassembled but my husband assembled it rather quickly. The wheels on the bottom of the chair do not stick but roll smoothly over carpet or hardwood. Adjustments for height and back are easy to do. The price is right too!

Awful experience.

2 weeks ago I went into the Southampton store to furnish my new appartment. One of the items I purchased was a sofa. I got home to find that the sofa was missing a box and so I went back the next day to see about picking it up. When I got to the store I was told that they didn't have the box and that they would arrange a delivery from their Reading store that would arrive in 4/5 days. I waited 5 days and then called customer services to chase up the package. I was told there had been an issue and that they were going to have it picked and sent that day and again I would have to wait 4/5 days for the delivery. I waited 5 days again and still no sign of the package. I called again on the 5th day and was yet again told that they were picking and sending the order! This time it would arrive within 1/2 days. I waited 2 days and STILL no sign of it. I called back again and was told the order hadn't been completed by the previous customer service agent and that I would have to wait ANOTHER 7 DAYS! I have absolutely no faith that this box will ever show up and suspect I will be forever trapped in this endles Ikea hell loop. By the time this thing is due to arrive it will have been 3 weeks without anywhere to sit in my new home. I will never return to Ikea after this. Never have I dealt with such an inept and incompetent company in my life. Do yourself a favour and cough up the extra money to go with another supplier.

IKEA has a user-friendly website where you can easily find a product that is on sale.

If we talk about the brand in general, I like that their products are made in different countries of the world, and besides that, they are also good. I also like toys from IKEA, they are soft and made of quality materials.

Every time I go to IKEA, after shopping, I always go to their restaurant, I always buy delicious Swedish meatballs with lingonberry sauce, french fries and unlimited drinks there.

Another plus of IKEA is that their food (for example, the same Swedish meatballs) can be brought home and cooked.

I ordered live plants online and pick it up at Click and Collect at Bloomington store. To my dismay and frustrations, I got these damaged live plants! They are garbage! I tried returning it to the customer service while I am still there but they won't accept it because of the stupid IKEA policy! It can't be returned just because it is live plants. Heck, who would want these plants to begin with. If you have that kind of policy, at least give us decent plants!

Ordered a kitchen, including delivery and installation. Immediate payment was required. Installation was done improperly. Had tried for two months to reach customer service via email, SMS, and whatsapp. Besides informing me that they are busy and that someone will try to reach out to me, nothing happened. I wonder if the company has a policy that results in customers giving up on service. This is what happened to me. My only suggestion for anyone seeking a new kitchen is to use other companies.

I have never purchased anything from Ikea before and had heard good things years ago. Found a sofa I liked there. Ok priced sobought it, set to be delivered in 5 days. Thought that was fast and was happy. However, changed my schedule around and 1 hour before the delivery window I get a text about it being canceled. I had to call 8 times to get someone to do anything. Everyone was rude, unhelpful and non-apologetic. No supervisors work there either apparently. Just an absolute joke! I got no answers as to what happened etc. I don't even really care about the delivery issue, it was the 8 times calling to get help. Two weeks later i get a new delivery date. All unacceptable! After reading others experiences, I have a completely different view of Ikea. It's definitely not the old Ikea I heard good things about. Hopefully they figure it out before they go under. I don't care either way considering it's my LAST EVER, that is if I ever receive it, purchase from Ikea. They don't care about customers who actually make the business, then they don't need my business apparently. I told them about reviewing wherever possible to let others know, but they didn't care either

I ordered a feeding chair for my son, and you sent it to me very quickly. The chair was intact and undamaged. Qualitative. I also ordered a children's table. We also really liked him

My first time using delivery service from Ikea and was surprisingly satisfied on efficiency and constant updates while waiting. I was told by staff that they will just leave it by the door but found out there are 2 types of service. They brought it right to where I want them to be. Comparing to all other delivery services fr diff companies, I would highly suggest to use ikea delivery service especially if you dont have the proper vehicle required. I was so hesitant to use their delivery due to wrong info given by a store staff. I hope that they will continue to have the same satisfying service or better. Kudos and thank you.

I tried to return an item I bought 3 weeks ago with the receipt. The item was brand new and clean and unused. I had removed the price tag. They claim that a removed price tag is a "modification" of their product. What?! Seriously?!

The Manager and employees, if they searched their soul know that they were doing the wrong thing. However, they all chose to try to get an extra $55 out of a loyal, now former, customer. It is this shortsightedness that will limit their careers and their company's success. Trying to steal from people is never good business in the long run.

I purchased a glass cylinder vase from IKEA & it arrived to my home TOTALLY SHATTERED. How STUPID, LAZY & IRRESPONSIBLE is it to pack a GLASS VASE with absolutely no stickers, no stamp, no writing, NO NOTHING, to indicate the contents of the delivery box are FRAGILE, and to pack a GLASS VASE with only ONE PIECE OF SHRIBBLED UP BROWN PAPER & no protective material INSIDE the box whatsoever to protect the vase from damage while being handled & while in transit. NOW they don't want to refund me the TOTAL amount I paid, - Why, I have no idea, but I SHOULD get a TOTAL refund since the glass vase I PAID FOR ARRIVED TOTALLY DAMAGED. I will never EVER purchase anything from IKEA again

There's a reason why Amazon is winning this online race. The lack of effort by sites like Ikea.com is why. If ikea wishes to remain strictly brick and mortar, just claim it and leave online shopping to those who wish to tackle it.
The site is lazy, clunky and I can NEVER EVER log onto my account, no matter what I do. One spends hours shopping and picking items listed as available only for half the items to be knocked out the E-cart because the item is not actually available.
The customer service SUCKS, we're talking even for bot service.
They need to get their act together or leave the online market.

I like their ideas for arranging environments which we are living in. I boghts several pieces of furniture here and can say that I was amazed with the quality.

This is one of the best shops for home. I have got a lot of different goods and like them. The quality is also good and easy in usage.

This is am amazing shop. There are so many beautifyl things that can make any home sweet. I like the offers and their prices.

Good service. Recently bought a set of towels for the bathroom. Completely satisfied with the quality

This review is more about the companies IKEA chooses to partner with. The furniture delivery was supposed to be from 9 am to 1 pm. After 1:30, I tried calling the delivery company and was on hold for 1 hour and 5 minutes before I just hung up out of frustration. The drivers finally came at 3:00 pm making me late to pick up my children from school. Then they had to put the furniture in one room since they had to take a photo of the items together, even though the furniture was supposed to go into two rooms. AND, IKEA recommended using Task Rabbit for furniture assembly and they proved to be unreliable to say the least. I was excited to hear about the company since I wanted the furniture put together by experts and appointments seemed to be quick. I didn't realize at the time that the company is made up of independent individuals doing the work. I made an appointment for the next day and was really happy about the quick turn around. But, then the individual canceled the appointment at 9 pm the night before the appointment. I made another appointment for the next day (Friday) with a different individual through the website, and that individual sent me a message hours later changing it saying that he could only do it on Saturday. Two changes within two days made me not trust this company, so I canceled the appointment. What is the purpose of the appointment system if it is not reliable? Many of us work full time and have to take off work to make these types of appointments. I cannot imagine that I will use Task Rabbit in the future because of their reliably. I do not know about the quality of their work. Why does IKEA work with/recommend this company? I see that Task Rabbit has way more negative reviews than positive ones.

We did not receive our delivery, when promised, after taking the day off work and waiting around all day for it. When I called, I was told that the delivery company never received the merchandise form Ikea. After many calls, on my end with no follow up on Ikea's end, we found out that the deliver company did in fact have the merchandise the entire time. Even thought it was their error, they rescheduled a new delivery 3 more days out and then didn't show up for a 2nd time. When I called, they had no answers for me as to why both deliveries didn't show up, I will never order from Ikea again. This is a terrible company and they have a terrible delivery company.

I love the design and prices that IKEA offers! And the aesthetics is always so cozy. I have all my bedroom furniture from it.

Impossible to do business with, nothing is ever in stock and orders are cancelled without notice or reason

Ordered several kitchen units from the Ikea store. After paying for them, we were told we had to collect them from a collection centre a mile down the road. After being kept waiting for ages, we were given several boxes. I counted the boxes and realised several items were missing. When I asked where the rest of our order was, they said they were out of stock, and they would contact us when they were available. They never contacted us, and it took several months of me phoning and writing letters of complaint before we finally received the items we had paid for. I will not be buying from Ikea again, and would definitely not recommend them.