imprint.comReviews 2,224

They ruined the gifts for my wedding guests and hosts. I ordered 300 custom shot glasses. First they arrived filthy, and some of the shot glasses were missing parts of the print when they came out of the box. I was not going to give my guests or hosts a filthy shot glass, so I ran a sink of soapy dish water and a sink of rinse water. More glasses had the print just fall off the glass as I gently lowered them into the water. Did they start with clean glasses? Did they use the right ink? Did they cure the ink after printing? And it was obvious they did not ship a clean product. I contacted customer support *******764 and opened a claim ticket (#*******), sent them pictures of over 42 shot glasses with partially missing print. Their response was they can replace with the same type of glass and process they were using. Why would I want more poor quality product. The demeaner of the customer service agent was if I was being treated like an inferior person because I am female, and maybe they are used to providing poor quality products and service and have no care for their company, products or customer. My wedding is in 1 week, and we still do not have a reasonable resolution. Avoid using this company. They have some funny advertising links that mimic 4Imprint and other companies but it brings you to Imprint.com. Not sure if it is the same company, but what a shady way to post links to their site. Their logo should be "for no quality or customer service, we will take your money and leave you hanging". They should be banned from doing business in the USA.

The custom lanyards were just like I wanted. Very nice quality, and arrived just in time. I would definitely order again!

Needed coasters for an opening event week. The designs were very simple (centered icon/logo in a circle coaster) but the scale of the designs are very important to the brand. I sent the files exactly to scale, but I omitted the circle crop just to allow for a bleed on the print. This caused the first round of proofs I sent to be wrong, even though I made a note about this when sending.

From there, the proof process descended into chaos and somehow the proofs got worse and worse in quick succession, even after providing updated reference files. For such a simple design (provided in adobe illustrator, from a print designer themself, positioned and scaled exactly how we wanted it to be printed), it was crazy how many proofs we had to go through.

The customer service response was usually very quick, but the designers on the imprint team weren't always available, so this process got delayed which resulted in a delivery a day late. Thankfully it was for a whole week's worth of events and it wasnt the end of the world that the first day was missed, but imagine if the event was only a day?! Unacceptable, especially since I was told that as long as we had the proof confirmed by a certain time/day I would receive when I needed, and we had it confirmed by that time/day, but I still didn't receive when I needed.

Anyways. Longwinded, but I hesitate to come back just based on this overall experience. The product itself turned out well and we were happy with the end result, just not the process.

Website is horrible and did not save the order correctly, and the lanyards were incorrect. Customer service is horrible and they would not make it right. That's $600 I will never see again on a product that can never be used! No accountability and care for customers. I will never use this company again. Stay away from imprint!

Received my order with several of the cups chipped on the rims and almost all of them the print was severely flawed. I contacted customer service but they refused to correct the flawed cups. Wasted money and a hard lesson learned to never use this company again.

First off giving at ETA of about a 5-7 business days, and then telling the client oh it will be 3-4 weeks you chose standard shipping is a complete joke of a way to do business. I ordered on 9/22 and was supposed to receive 10/4. I called on 10/4 after seeing that had not even shipped yet. Had I known the the actual ETA would be there far out I would have either chosen to upgrade the shipping or used a local solution. I should have used the local solution anyway as I'm sure the results would have been better. As it is the print and material is so light the sun shines through and not only washes out the lighter colored side, but makes the darker side look like it's been in the sun for years. I ended up having to pay for the upgraded shipping after I placed the order to get the signs here before the event I needed them for, so that was an added 30% cost. I won't give them a 1 star because the signs do look nice in a dark shaded area, but out in the bright sun where most stop signs are (where people can actually read the sign) they are disappointing. I would not use this company again nor recommend them to anyone..

I ordered 100 glasses from this company and after being washed only one time, the print us coming off ALL glasses. We did not get ANY use out of them.

The sign is mostly ok, but a bit disappointed as it has a big crease in it. That, plus reading reviews of this company and their responses to people complaining about late items, I wish I hadn't ordered from here.

Their excuse is it's an "estimated" arrival date, which they keep writing in all caps. As if that gives a complete excuse to be as late as they want with orders.

I get that it's a busy season months before an election. But this should be a well predicted busy season and thus the automatic estimated delivery on orders should thus be changed to reflect it!

I will absolutely give a company grace when things happen beyond their control. ( Ideally I'd like an email from the company giving a heads up that XYZ happened and to please be patient. A banner on the website warning new customers who haven't yet placed the order as well. And realistically, a 2 day tolerance window for an "estimated" arrival date would be fine for most customers if they didn't pay for rush shipping.

But of course, my order was much past that. My order arrived 10 full days past the estimated delivery date. For me, it didn't matter, but for many people who order custom stuff before events, this would be completely unacceptable and outside the window of tolerance.

Things happen. But the company's response to customers who are justified for being upset about late orders is not ok.

Here's the exact email I just sent *******@imprint.com:
Please cancel this quote.
Please cancel the callback from a manager.

For three days I've been trying to work with you. Multiple online Chats and several phone calls and emails. And still…

1) I can't get an accurate template for the project
2) I can't get verification on font availability for the sequential numbers
3) Several phone calls and emails just to get the billing/shipping address information 90% correct
4) Still waiting for a manager call back to help with the issues

I give up. If you can't do a template correctly, if you can't get billing information correct, your graphics department/team are unavailable to deal with issues, and managers don't do callbacks, why in the world would I think you could ever managed to do this (or any) project correctly.

It took some digging, but I found a wholesaler offering the same product. They couldn't sell to me, but gave me the name of a company that could (with a very similar name to your name). In a single, 10-minute phone call, I had all my answers to all my questions, a perfect template via email, and a quote at 50% your price.

At every turn, you failed.

I bought t-shirts for an event for this past Sat 4/1. I placed the order on blue shirts. Got a proof on pink shirts. WRONG! They sent me the corrected proof the next day. By then I was going to have to pay a rush charge to get them by Friday. They shipped them to me Friday signature required? We are not home during the day and then never told us or is on their website that is the way they ship. So we never got our shirts and I wasted $750 so BEWARE! THEY ARE CROOKS!

I ordered on march 15th and it said it would be here on april 2nd. The told me over the phone on april 1st it would be delivered on the 2nd. It was not shipped. They told me on the 2nd i can pay more for shipping and they can tell me when it will ship. Its been 3 weeks and they say it takes 2-3 weeks to receive and my shirts haven't even been printed yet. They want you to pay more money basically it seems thats the only way to get any info is if you pay more.

Needed signs for the weekend, paid extra for them to come on Friday, called Friday asked where they were... they apologized for delay... and guaranteed delivery tomorrow(Sat), no show sat or Sunday... they arrived Monday... no longer need them,...i have have no idea about quality... i wouldn't of purchased if they were honest about shipping

The wire stands I purchased with my Yard signs broke. Imprint.com would not replace them because it was after 60 days from my invoice. The signs had been in the grounds a LITTLE OVER 2 MONTHS. All I wanted is a replacement, not a refund. With the experience, I will not buy from this COMPANY AGAIN and I caution those who are considering.

Ordered cups for my wife's 40 bday and they were crushed when delivered. Zero help and parry is Sat.

Ordered patches 12/24/23. Approved my proof right away. It is 1/24/23 and they have left my order "on hold" for a month! I have called three times and used the chat. They have a call center that knows nothing about your order. So 100% useless. They lie and say your order is in production when it's not and each time have claimed all managers were "in a meeting" and unable to help me. Every single time. Lies after lies. It's been over a month. There is no excuse that I don't have my order!