JoanceeReviews 4,439

I purchased a ring but it wss not like description so tried to work with them to return it. They tried to get me to accept a "partial" refund in amount of 1/3 of what I paid for ring but I declined and wanted to return. I was then instructed to return ring to them in China and was told I had to return in their stupid little paper jewelry chest which then ended up costing me a small fortune to mail but I did it. Package had tracking and off it went. Then the nightmare began... I kept checking back to see where my refund was as I could see package made it to China and someone named Ivy kept saying she would look I to it but she never did.

Lo and behold four months after I mailed the package it is returned to me UNCLAIMED by Joancee Jewelry. I took photos of the box and the label stamped unclaimed and add yet another email to my paper trail. I get a response saying they are sorry, will look into it and they will refund and I can keep the ring. But wait... you got it... now I wait and wait and wait for refund.

This company is run by liars thieves and shysters. Do not purchase from them if you have a choice to buy elsewhere.

I ordered a bridal set from Joancee. It took over a month to arrive. I was shocked that it was shipped from China. Their website says nothing about the product would be shipped from China. The rings were not true to size. The center stone was ridiculously big and looked fake. When I tried the ring on, the paper label fell off. I contacted Joancee through emails several times. They took 2 weeks to respond. When I did get an email, it was by someone named Ivy. She told me the ring could not be returned. I told her that I would file cases with Paypal and with my bank. She responded 2 days later and said I could return the ring and after they inspected it, I may get reimbursed, but I would have to pay shipping, or I could get a 30% coupon instead. I looked up the complaints at the Better Business Bureau. I discovered this is a company in New York, but there is no address. I spent days trying to get this rectified. Still waiting. I ordered the ring on May 27th. I sent them an email the same day. It is now June 18th, and I haven't heard back. What a scam!

I ordered promise rings almost one month ago I understand they have to put it through production I land a lot of money to expedite shipping I have been checking status on fed ex it's been in shipping almost 10 days and I paid for 3 day shipping when I write to customer they just send me a copy of the FedEx tracker which I have been watching myself with no response says package will arrive today but said that last Monday and it was in China still I'm in my

I am not happy with this company. I bought a round cut pink sapphire promise ring. It was very light in color you could hardly see any pink in it. It was also very small. It looks like it might be okay for a teenager. It looked nothing like the picture. But the worst thing about it was I paid $63 for it and then I saw it on another site for $28. It was the same exact ring. The site was called Lajerrio and I believe it's the same company using a different name. I will never buy from this company again. And also I cannot return the ring because it was a sale item.

I ordered a birthday gift for my wife a month before her birthday to allow for the 11-20 day shipping. Well needless to say she didn't get her gift and I contacted customer service via email several times. To be giving lies that my package was shipped when I went on the FedEx website they've never received it my wife's birthday has passed and she never got her gift. Luckily I got her another one from somewhere else anyway. The point is I get an email when I requested a refund stating once I get the gift they would refund my money. Which I have no clue when that will be because it's still pending on the fedex website. Don't trust this company

Don't waste your money. This company doesn't actually ship the product ever. I ordered over a month ago and still has not been shipped. When I contacted them I got nothing but the run around. And then I filed a dispute and they stated emailing me continously telling me my ring was ready to be shipped but they couldn't ship until I marked my dispute resolved with PayPal, knowing if I did that I couldn't reopen it. I finally told them I'd leave it to PayPal to get my money back, and they did.

This place seems so sketchy. I place an order on 4/12/2020. They were quick to take my money. I have received no updates on the item. I contact the company about two weeks ago. Email communications through someone named IVY. She gives me a tracking number through USPS and it say it shipped 4/23/2020. But she has no idea where it's at? Hum. I ask where is it shipping from, she cant give me an answer. I ask to have my money refunded and the order canceled she can not answer the question. All I get is a run around from her. I would not do business with this place not matter now good it looks. I think this Joancee is a complete scam and just out to take your money! VERY DISAPOINTED!

Unfortunately, after seeing all if the photos and reasonably happy clients, I am even more disappointed. I have placed three orders for six rings, total. The communication with Ivy was so great in the beginning, I continued to order, as I am restocking after a robbery. I have been sent three tracking numbers over the past two weeks that are saying they either do not exist or are waiting on the package. I am following up and being ignored every day. I just wanted communication, true communication, especially after being charged expedited shipping. I wish this were a true site that followed through with their promises on their sales, but unfortunately, for me, they have not been. Yet another example of things being beautiful online, but fake everywhere else. Please don't shop here. I don't want you to spend all of this money to have this happen to you.

I would give NO star if I could. This company's customer service sucks. They don't tell you the truth about time and tracking didn't update for weeks needed them for my wedding and they were not here in time. I had to buy my new rings 200$ More out of pocket and I told them before I received them I wanted to refund them. They told me I had to wait till I got them. Then they tell me per policy I have to pay return shipping ( not to new York) where they ship to but back to China. That's more money out of my pocket. They as a company should make it right and send the return label. They have bad reviews on the better business bureau. Save your money and go to Walmart and get a better ring for cheaper. And better customer service.

I purchased a ring in dec. Communication was amazing and I loved the ring it was s wonderful experience and item. I ordered another one, big mistake! No customer service I have sent emails since it has been in the the ready to shop status for over 3 weeks. I did get a reply that stated that department was on vacation and it would ship out 1/31 still havent gotten any updated info I emailed them again all I got was it's still being made that was over a week ago. Save your money I'm going on 2 months still without my product and no communication.