JoanceeReviews 4,439

I ordered a ring on February 11,2017 and paid for the $25 2-5 day shipping... i have not recieved any emails from them about the ring except they confirmed my order... i have called and no one answers the phone... i have tried the live chat more than a dozen times at different times and days... nothing... i have emailed them through my email and twitter NO response at all... i love how none of the negative reviews are on their webpage either... well messed with wrong person... i am a product reviewer and hopefully my connections can help not only me but others out with getting this company in check in some way or another... be aware!

Worst company ever! I received my ring a while back and the next day the main stone was loose. They email back saying send pictures... How do you really show a loose stone in a photo? I went to a jeweler & paid to have the stone tightened & a week later one of the prongs was bent badly, I sent pictures and even drew a red circle around the bent prong, they are so stupid they still couldn't see it. They refused to give me my money back and refused to exchange the ring... they refused any kind of service at all. Their web site says they have a 30 day refund and a 1 year warranty, that is a total lie. Also all the black is rubbing off of the ring, it looks like a costume piece of crap. It's been almost 2 months now and still no service. They are a complete joke, rip off scam artists!

Got my ring Christmas Day during proposal. It is now only feb 6th. Ring was sold as 925 sterling silver but the silver has turned color and Im seeing a brass (brownish red) color under finish on areas where silver is gone. Sent pictures to company. Response was there was nothing wrong with ring and to clean it with toothpaste. They are refusing a return on a ring thats embarrassing to wear. Were contesting the charge through credit card company now

THIS COMPANY IS HORRIBLE. I ORDERED 2 RINGS IN DEC. 2016 AND PAID FOR EXPEDITED SHIPPING FOR ONE OF THEM. IT WAS SUPPOSED TO ARRIVE WITHIN 2-4 BUSINESS DAYS AND I JUST RECIEVED IT LAST WEEK. I HAVE NOT EVEN SEEN THE SECOND RING YET. I HAVE BEEN GOING BACK AND FORTH WITH THEIR SO CALLED CUSTOMER SERVICE AND THEY SAID I COULD NOT RETURN THE RING AND OFFERED AN 8% REFUND. WTF?! IT CLEARLY STATES ON THIER WEBSITE THAT IF YOU ARE NOT 100% SATISFIED THAT YOU COULD GET YOUR REUND. MY ORDER WAS NOT A CUSTOMIZED ORDER SO IT SHOULD HAVE FALLEN UNDER THEIR RETURN POLICY. NO ONE SHOULD ORDER FROM THEM UNLESS YOU WANT TO WASTE YOUR MONEY AND ARGUE WITH THEIR UNRELIABLE CUSTOMER SERVICE.

My son ordered a piece of jewelry on December 17th. He knew it would not arrive in time for Christmas. The site said 9 to 15 days. On the 15th day he checked the status. Ready to be shipped. 14 days later he still doesn't have the piece but they had the money which was debited on December 29th. He asked me if I could look into it further because he was working. I used their chat option. That's when I encountered Rodger. Using the order # I asked about the status. First he repeats ready to be shipped. I ask when since it exceeded the 9 to 15 days. Then he tells me it's not done. I ask how can it be ready to ship? That's poor business. I did use snap shot for my protection. Rodger asked if I wanted to cancel the order. Please confirm. He's use of English wasn't written that we'll and he continually asked me the strangest question like "what does actually mean?" My response I didn't use actually what do you mean? After 20 minutes I told my friend Rodger I will check with my bank. Do not cancel order. I received an email the next morning saying order was cancelled. I responded and asked why. Response: you order cancel. Great english. I asked again on the same email thread. Same answer. Asked again and my old friend Rodger said my behavior was bad. What? I realized that he was nervous because I mentioned my bank. My bank confirmed the site was fraudulent. Yes they are not to mention the amount of time and stress it caused stay away!