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JustAnswerReviews 18,576

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,375
This company responds to reviews on average within 4 days

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Canada
1 review
0 helpful votes
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Solutions
January 3, 2026

They told me what to look for. Our local vets are full so I would have to drive an hour over the border to the US but road conditions won't allow it today. Since last night the cat vomited a lot but still won't eat. I'll try to at least phone a vet. Thanks for the help.

Date of experience: December 24, 2025
Texas
1 review
0 helpful votes
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I understand the $5 charge for my call but do not want to be automatically enrolled for $65 a month. Having to unsubscribe is difficult for someone 88yrs old.

Date of experience: December 24, 2025
Canada
1 review
0 helpful votes
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Helpful assistance
January 3, 2026

Not knowing what to do to advise for the delivery of a parcel, the chat was helpful to find my way around the technicalities.

Date of experience: December 24, 2025
California
1 review
0 helpful votes
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Bosch dishwasher
January 2, 2026

Technician got right to the point and put me right on the problem. Direct me to the correct part number and where I can find it.

Date of experience: December 23, 2025
Texas
1 review
0 helpful votes
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Didn't need much
January 2, 2026

I don't need much, just to figure out how to register in the app. The technician was able to help me easily to get my issue resolved.

Date of experience: December 23, 2025
Canada
1 review
0 helpful votes
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Legitimacy
January 2, 2026

I was assisted to determine that the trading company I had been dealing with have several complaints against them and do not appear to be legitimate.

Date of experience: December 23, 2025
Florida
1 review
0 helpful votes
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Reassuring
January 2, 2026

Answered all my immediate concerns. Time will tell. Would call again in a pinch. It was after 4 so I knew my doctor wouldn't be in her office to respond to me. It may have saved me a trip to an ER.

Date of experience: December 23, 2025
Texas
1 review
0 helpful votes
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Ice maker codes
January 2, 2026

The icemaker quit due to calcium buildup in the tray. The ice wouldn't drop so I tried to clean it with vinegar and that didn't work, so time for a new one. I installed the new one and the new one didn't work properly. I used JustAnswer to help with the diagnosis and with their help the problem was resolved.

Date of experience: December 23, 2025
Washington
1 review
0 helpful votes
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Best spray tan kit advice
January 2, 2026

She helped me out with finding https://www.sjoliespraytan.com/product/mini-mist-starter-kit/ as the best spray tan kit for home use. I love the system and products! Great job!

Date of experience: December 23, 2025
Virginia
1 review
0 helpful votes
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Just Ask
January 2, 2026

Everyone that I spoke to was professional, trustworthy and very
Informative concerning my needs. I would recommend this site to my family and friends. Next time I have an issue, I will call JustAnswer. Thank you 0

Date of experience: December 23, 2025
Washington
1 review
0 helpful votes
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Great experience
January 2, 2026

I felt that the attorney went above and beyond to make sure my questions were answered in a clear and concise manner. Would happily use them again

Date of experience: December 23, 2025
California
1 review
0 helpful votes
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Stressed out over leasee
January 2, 2026

Problem with move in day and elevator getting shut off. Needed to know as owner what my level of liability was. My attorney answered thoroughly and now I can breathe again.

Date of experience: December 23, 2025
California
1 review
0 helpful votes
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Helpful advice
January 2, 2026

Howard listened to my experience, gave very helpful advice, reviewed legal consequences, both how to avoid them and what to so if faced with one. It was a very helpful experience. He then wrote me immediately afterwards to summarize our conversation. Thank you so much, Howard!

Date of experience: December 23, 2025
Illinois
1 review
0 helpful votes
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Fast and Accurate
January 2, 2026

What i like about this application is the wide variety of experts with fast and accurate information. Once you have asked a few questions and understand the process that it takes to get your response. It is very user friendly and they have lots of help support. I have only, so far, used the appraisal section of this app. There's a ton of other fields of expertise.

Date of experience: December 23, 2025
South Carolina
1 review
0 helpful votes
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Fast and Efficient
January 2, 2026

I contacted JustAnswer while trying to troubleshoot an issue with my vehicle. It was recommended that I speak with a mechanic by phone rather than chat. In a few minutes, I received a call from Derrick, who could not have been more courteous. He explained how my vehicle was programmed when it came to this particular issue, and offered some suggestions to rectify it. I'm very happy with Just Answer!

Date of experience: December 23, 2025
Wisconsin
1 review
0 helpful votes
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Great experience
January 2, 2026

I related my concerns and wanted to know if I should go to the emergency room or wait to see my PCP. The doctor was very thorough in assessing my problem and showed a thorough understanding of what my condition was. I am very pleased with the answers and advice given. I will definitely use this service again if I'm unsure whether or not I need to be seen immediately.

Date of experience: December 23, 2025
Pennsylvania
1 review
0 helpful votes
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Washing machine help
January 1, 2026

The start button on my washing machine failed, Mr. Ray was able to diagnose the problem within 10 minutes and send me a link with the needed part. I was able to find it locally and have it repaired within an hour. Very much appreciated!

Date of experience: December 23, 2025
Washington
1 review
0 helpful votes
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Clear communication. Focused on issues with info I needed While waiting for tech the Chat assistant-bot was on point and helpful as well

Date of experience: December 22, 2025
New York
1 review
0 helpful votes
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Tip of my bearded dragon fell off
January 1, 2026

Dr Caryn is a gem. She answered my questions in detail. She gave me a a full plan to get Bowser back on track. She was more than willing to assist me in any questions I had. I sent pictures. She even requested that I send clearer pictures to her so that she could assist me better in the issue that I was having. To have that kind of attention is worth the money. After I put in my question, I got a response within 15 minutes. I was very relieved because I love my bearded dragon. That's my baby. I was nervous to ask about if I could follow up with her in regards to Bowser's health. Dr Caryn had no problem with that. She actually encouraged it. I will definitely be using the service again.

Date of experience: December 22, 2025
Rhode Island
1 review
0 helpful votes
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Darwish stuck with me until we tracked down the cause of the problem, which no other online advisors could figure out. My Chrome browser was almost non-functional, and now it is as optimal.

Date of experience: December 21, 2025