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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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They told me what to look for. Our local vets are full so I would have to drive an hour over the border to the US but road conditions won't allow it today. Since last night the cat vomited a lot but still won't eat. I'll try to at least phone a vet. Thanks for the help.
I understand the $5 charge for my call but do not want to be automatically enrolled for $65 a month. Having to unsubscribe is difficult for someone 88yrs old.
Not knowing what to do to advise for the delivery of a parcel, the chat was helpful to find my way around the technicalities.
Technician got right to the point and put me right on the problem. Direct me to the correct part number and where I can find it.
I don't need much, just to figure out how to register in the app. The technician was able to help me easily to get my issue resolved.
I was assisted to determine that the trading company I had been dealing with have several complaints against them and do not appear to be legitimate.
Answered all my immediate concerns. Time will tell. Would call again in a pinch. It was after 4 so I knew my doctor wouldn't be in her office to respond to me. It may have saved me a trip to an ER.
The icemaker quit due to calcium buildup in the tray. The ice wouldn't drop so I tried to clean it with vinegar and that didn't work, so time for a new one. I installed the new one and the new one didn't work properly. I used JustAnswer to help with the diagnosis and with their help the problem was resolved.
She helped me out with finding https://www.sjoliespraytan.com/product/mini-mist-starter-kit/ as the best spray tan kit for home use. I love the system and products! Great job!
Everyone that I spoke to was professional, trustworthy and very
Informative concerning my needs. I would recommend this site to my family and friends. Next time I have an issue, I will call JustAnswer. Thank you 0
I felt that the attorney went above and beyond to make sure my questions were answered in a clear and concise manner. Would happily use them again
Problem with move in day and elevator getting shut off. Needed to know as owner what my level of liability was. My attorney answered thoroughly and now I can breathe again.
Howard listened to my experience, gave very helpful advice, reviewed legal consequences, both how to avoid them and what to so if faced with one. It was a very helpful experience. He then wrote me immediately afterwards to summarize our conversation. Thank you so much, Howard!
What i like about this application is the wide variety of experts with fast and accurate information. Once you have asked a few questions and understand the process that it takes to get your response. It is very user friendly and they have lots of help support. I have only, so far, used the appraisal section of this app. There's a ton of other fields of expertise.
I contacted JustAnswer while trying to troubleshoot an issue with my vehicle. It was recommended that I speak with a mechanic by phone rather than chat. In a few minutes, I received a call from Derrick, who could not have been more courteous. He explained how my vehicle was programmed when it came to this particular issue, and offered some suggestions to rectify it. I'm very happy with Just Answer!
I related my concerns and wanted to know if I should go to the emergency room or wait to see my PCP. The doctor was very thorough in assessing my problem and showed a thorough understanding of what my condition was. I am very pleased with the answers and advice given. I will definitely use this service again if I'm unsure whether or not I need to be seen immediately.
The start button on my washing machine failed, Mr. Ray was able to diagnose the problem within 10 minutes and send me a link with the needed part. I was able to find it locally and have it repaired within an hour. Very much appreciated!
Clear communication. Focused on issues with info I needed While waiting for tech the Chat assistant-bot was on point and helpful as well
Dr Caryn is a gem. She answered my questions in detail. She gave me a a full plan to get Bowser back on track. She was more than willing to assist me in any questions I had. I sent pictures. She even requested that I send clearer pictures to her so that she could assist me better in the issue that I was having. To have that kind of attention is worth the money. After I put in my question, I got a response within 15 minutes. I was very relieved because I love my bearded dragon. That's my baby. I was nervous to ask about if I could follow up with her in regards to Bowser's health. Dr Caryn had no problem with that. She actually encouraged it. I will definitely be using the service again.
Darwish stuck with me until we tracked down the cause of the problem, which no other online advisors could figure out. My Chrome browser was almost non-functional, and now it is as optimal.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care