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JustAnswerReviews 18,839

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,434
This company responds to reviews on average within 4 days

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Nevada
1 review
0 helpful votes
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Exceptional Service
January 8, 2026

The specialist called in a timely fashion. Was clear with his instructions and patient with processing as the unit reset. He made sure I had no further questions and that the thermostat was actually functioning properly.

Date of experience: December 28, 2025
Florida
1 review
0 helpful votes
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Electrical issue
January 8, 2026

I was removing an old fluorescent light fixture to replace with a new updated fixture. The wires coming out of the wall more unconventional so I called and Dan walked me through how to wire everything and gave me plenty of suggestions. He was very, very helpful. Thanks, Dan!

Date of experience: December 29, 2025
New Hampshire
1 review
0 helpful votes
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Great guidance
January 8, 2026

I have a recurring issue and suspect a few areas... suspension, drive-train and narrowed it down with Kevin who asked all the right questions especially after having seen or heard of issues with the type of Landrover I drive

Date of experience: December 29, 2025
Texas
1 review
0 helpful votes
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Our vet's office is closed for the holidays. Doc Paul made me feel relieved that our German Shepherd can be treated at home with his instructions. I'm very happy and we will get right on it!

Date of experience: December 29, 2025
Canada
1 review
0 helpful votes
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Civil suit inquiry
January 8, 2026

Peter was polite and gave me clear answers to my questions. This could be an ongoing situation, but he clearly answered all of my questions for the time being

Date of experience: December 29, 2025
Virginia
1 review
0 helpful votes
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Settlement issues
January 8, 2026

Very happy with the quick response before 7am this morning. Has given me piece of mind and helped me understand my situation better.

Date of experience: December 29, 2025
Australia
2 reviews
0 helpful votes
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Amazed
January 8, 2026

So much help /bit hard to navigate back to my previous question, but i got there, caliber of experts (chev mechanics) is fantastic

Date of experience: December 29, 2025
Washington
1 review
0 helpful votes
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Very good and quick response
January 7, 2026

I was very happy with the support which only took about 5 minutes. I did cancel my membership right afterwards so as not too be charged $65 per month to continue!

Date of experience: December 28, 2025
Sri Lanka
1 review
0 helpful votes
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First Experience
January 7, 2026

Just prior to speaking to the technician, my issue was resolved. That being said everything about this process was fast and easy. I will have no problem trying this service again should an issue arise.

Date of experience: December 28, 2025
Florida
1 review
0 helpful votes
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Overcoming Insurance roadblocks
January 7, 2026

Sometimes insurance companies are stubborn or cheap and try to get you to settle for less then you deserve.Seek professional advice like JustAnswer did for me

Date of experience: December 28, 2025
South Africa
1 review
0 helpful votes
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Scam
January 7, 2026

I saw on my bank account you charged me a R15 and a R599 fee, nobody tells me there's any fee applicable, this seems like big scam. For R68 taxes it cost me now over R600 and problem not resolved. Now I am going public to warn everybody about this new scam

Date of experience: December 28, 2025
Michigan
1 review
0 helpful votes
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Very thorough
January 7, 2026

My phone went to voicemail so I missed their call. They still reached back out to me via chat and gave detailed instructions to solve my issue. They couldn't have done anything more.

Date of experience: December 28, 2025
Kentucky
1 review
0 helpful votes
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Excellent
January 7, 2026

They did a good job in answering my question. However, I thought I would only be charged $5.00 but somehow I also was charged $65.00.

Date of experience: December 28, 2025
Sweden
1 review
0 helpful votes
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70lb Fur Baby Sudden Hind Leg Issues
January 7, 2026

Vet was super friendly, compassionate and had a great personality. I appreciated him soo much when we have had a sudden onset issue with back legs and my vet is not open on the weekend. Calmed my fears and gave me great advice to help my Dolly to stand until I can get her to the vet.

Date of experience: December 28, 2025
Washington
1 review
0 helpful votes
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Crested Gecko
January 7, 2026

I wanted to make sure I was doing the right thing and they gave me my answer. They were very nice and answered all my questions. I am glad I asked them!

Date of experience: December 28, 2025
Oregon
1 review
0 helpful votes
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Accidental Medication to Dog
January 7, 2026

Our newest dog got ahold of of a dose of our older dogs medication. We were able to get ahold of a vet on here in minutes which walked us through details and confirmed we would be ok and no need for emergency vet visit. He then checked on us the next morning as well. Super customer service and kind! We are so grateful.

Date of experience: December 28, 2025
South Carolina
1 review
0 helpful votes
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He was helpful.
January 7, 2026

He helped as much as he could.
Provided the following # *******438 for us to call tomorrow.
Which was no help. We've called a locksmith.

Date of experience: December 28, 2025
Arkansas
1 review
0 helpful votes
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Will definitely recommend to others.
January 7, 2026

I had a simple issue I wasn't too sure about and Wes help out tremendously. I explained the issues I was having and he knew exactly what needed to be done and what could be done in that moment. I'm very pleased. Thanks again.

Date of experience: December 28, 2025
GB
1 review
0 helpful votes
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Dishwasher help
January 7, 2026

After an unexpected dishwasher failure, the technician here provided quick, knowledgeable, and helpful Hanson tips for both fixing it myself or approximate costs for getting it repaired by someone else. He was superb in every way, and I look forward to dealing with him again.

Date of experience: December 28, 2025
Illinois
1 review
0 helpful votes
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Poison with pills
January 7, 2026

Our new addition from the animal shelter has been channeling she got a hold of some of my husband's heart pill and ate them. The vet that answered our call got a lot of information and directed us what to do and what to watch for.

Date of experience: December 28, 2025