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JustAnswerReviews 18,849

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,434
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Washington
1 review
0 helpful votes
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Crested Gecko
January 7, 2026

I wanted to make sure I was doing the right thing and they gave me my answer. They were very nice and answered all my questions. I am glad I asked them!

Date of experience: December 28, 2025
Oregon
1 review
0 helpful votes
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Accidental Medication to Dog
January 7, 2026

Our newest dog got ahold of of a dose of our older dogs medication. We were able to get ahold of a vet on here in minutes which walked us through details and confirmed we would be ok and no need for emergency vet visit. He then checked on us the next morning as well. Super customer service and kind! We are so grateful.

Date of experience: December 28, 2025
South Carolina
1 review
0 helpful votes
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He was helpful.
January 7, 2026

He helped as much as he could.
Provided the following # *******438 for us to call tomorrow.
Which was no help. We've called a locksmith.

Date of experience: December 28, 2025
Arkansas
1 review
0 helpful votes
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Will definitely recommend to others.
January 7, 2026

I had a simple issue I wasn't too sure about and Wes help out tremendously. I explained the issues I was having and he knew exactly what needed to be done and what could be done in that moment. I'm very pleased. Thanks again.

Date of experience: December 28, 2025
GB
1 review
0 helpful votes
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Dishwasher help
January 7, 2026

After an unexpected dishwasher failure, the technician here provided quick, knowledgeable, and helpful Hanson tips for both fixing it myself or approximate costs for getting it repaired by someone else. He was superb in every way, and I look forward to dealing with him again.

Date of experience: December 28, 2025
Illinois
1 review
0 helpful votes
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Poison with pills
January 7, 2026

Our new addition from the animal shelter has been channeling she got a hold of some of my husband's heart pill and ate them. The vet that answered our call got a lot of information and directed us what to do and what to watch for.

Date of experience: December 28, 2025
Texas
1 review
0 helpful votes
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This is the advice that I needed
January 7, 2026

I had too many questions regarding a Estate matter and Mr. Aaron Esq. Was able to answer them and give me some guidance. I now know more and will be able to talk to the right person. Thank you again for this service.

Date of experience: December 28, 2025
New York
1 review
0 helpful votes
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Dish washer fix
January 7, 2026

Charles was professional, pleasant, and patient. I never felt rushed while trying his suggestions. It wasn't fixed when we finished. But later something he asked popped into my head. I followed up on that and it was fixed. So, this was my error because I didn't connect what he had said until later. Dishwasher fixed!

Date of experience: December 28, 2025
New York
1 review
0 helpful votes
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Quick and easy!
January 7, 2026

I just had a small question that would've cost me so much to go to an obgyn just to be told not to worry and to go home and rest! This saved me time and money! Great if you need a quick answer about something your nervous about

Date of experience: December 28, 2025
Georgia
1 review
0 helpful votes
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Scott Vet expert
January 7, 2026

Scott was very diligent in trying to reach me when my phone kept blocking his calls. He reassured me when he was able to reach me

Date of experience: December 28, 2025
Michigan
2 reviews
0 helpful votes
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Help with camera-laptop problem
January 6, 2026

The techs that i wrote to all seemed knowledgeable and willing to help. I don't know how I was billed but it seemed reasonable for the time and experience.

Date of experience: December 27, 2025
North Carolina
2 reviews
0 helpful votes
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Quick and detailed response.
January 6, 2026

The response to my request was pretty quick--especially during the holiday week. The response was detailed and helped a lot with troubleshooting the issue. I'm still working through it, so I don't have a solution quite yet. I feel I have the tools to find the solution.

Date of experience: December 27, 2025
Kansas
1 review
0 helpful votes
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I have a GWTW Lamp not electified. I wanted help with valuing, Dating and marketing. I received all my answers, helpful information and advice... Could not asked for more complete help...

Date of experience: December 27, 2025
Washington
1 review
0 helpful votes
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The first tech couldn't find any reference to my machine even though I gave him the full name and model #. He opened my query to another tech. Greg TO409 found my machines manual and by carefully following his instructions, it worked like a charm. Thank you Greg!

Date of experience: December 27, 2025
North Carolina
1 review
0 helpful votes
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Infection possibility
January 6, 2026

Once a vet was available, the vet looked at my photo of the area in question and looked at my explanation of the issue. The vet made a recommendation. I was pleased.

Date of experience: December 27, 2025
Michigan
1 review
0 helpful votes
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Put my mind at ease!
January 6, 2026

My puppy ate a calming chew at a higher dosage than recommended. I was worried about what would happen to him and asked the vet what I should expect and what could happen. She did some research and came back with a full recommendation based on different scenarios that could happen.
I was so thankful for the response. She put my mind at ease!

Date of experience: December 27, 2025
North Carolina
1 review
0 helpful votes
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Icemaker not working
January 6, 2026

Phillip suggested that the icemaker might not be getting water, and I checked where he suggested and sure enough there was no water. Philip then said the solenoid for the water for the icemaker was not working. I ordered a new part, and was preparing to install when the icem maker started working again. It has been my experience that an intermitttent problem sooner or later becomes a permanent failure, so I kept the new part incase the icemaker stops working again due to lack of water.

Date of experience: December 27, 2025
Arizona
1 review
0 helpful votes
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JustAnswer
January 6, 2026

Very nice meet expert ,Anne B. Who use her clear easy understand terms talk with me. She speaks nice,patience step by step to let me know how to fill the form. I am very appreciated. Anne gives me deep impression. Thanks for her help,and thanks for platform.

Date of experience: December 27, 2025
California
1 review
0 helpful votes
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Saved me an in-person vet trip
January 6, 2026

My 15 pound dog had eaten some chocolate covered almonds on a Saturday. I contacted our local emergency vet clinic who told me to contact Poison Control; then told me their surgery room was booked fir the day and that all their urgent care appointments were filled for the day as well.
I went online for answers and found JustAnswer and they connected me quickly to a veterinarian. We had a call and I gave the doctor all the information about my dog and what she had eaten. Fortunately, it was a small amount and not overwhelming to my dog. The entire process of initiating my contact with JustAnswer from start to finish took 20-30 minutes. Super quick. The veterinarian we spoke with was helpful and professional. And easy to use service and saved us time and money as an in-person vet visit to an out-of-area emergency vet clinic would have been so much more and taken longer.

Date of experience: December 27, 2025
California
1 review
0 helpful votes
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Was instrumental in helping me confirm the diagnosis is that I had obtained through Google search myself was able to give me avenues to find the parts I need to fix my washer as I stated in the title he spoke plain English not text speak or geek speak, made it very simple. I was able to send me a picture of what he was looking at in the manual so I could see what he was trying to describe, which was immensely helpful multiple stars in his review I don't think five is enough.

Date of experience: December 27, 2025