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LaLa MiraReviews 696

3.3

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LaLa Mira Reviews Summary

LaLa Mira has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaLa Mira most frequently mention many compliments, beautiful dress and good quality. LaLa Mira ranks 17th among Dresses sites.

service
145
value
146
shipping
145
returns
143
quality
143

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South Dakota
1 review
0 helpful votes
Follow Laura B.
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Bought a flower girl dress from LalaMira for my little cousin. The quality exceeded my expectations, and the design was adorable and age-appropriate. Their customer service was prompt and helpful, making the whole experience delightful.

Date of experience: December 13, 2023
Australia
1 review
0 helpful votes
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I purchased a party dress for my granddaughter from LalaMira, and it was a fantastic choice. The dress was not only gorgeous but also very comfortable for her. The swift delivery and eco-conscious packaging were a pleasant surprise.

Date of experience: December 9, 2023
Pakistan
1 review
0 helpful votes
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Impressed with Quality!
December 6, 2023

Bought a flower girl dress from lalamira. It exceeded my expectations in quality and design. Quick delivery and great customer service!

Date of experience: December 6, 2023
Pakistan
1 review
0 helpful votes
Follow Kaleigh V.
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I recently ordered a birthday party dress for my daughter from lalamira, and must say, thoroughly impressed! The quality of the dress was exceptional, with meticulous attention to detail. The size guide was spot on, making online shopping a breeze. My daughter looked absolutely stunning in it and was over the moon. The customer service team was also incredibly helpful, addressing my queries promptly. Delivery was quicker than expected, which was a pleasant surprise. Highly recommend lalamira for their beautiful dresses and excellent service!

Date of experience: December 4, 2023
Pennsylvania
1 review
0 helpful votes
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I bought both my girl's flower girl dresses from this site. They were HUGE. I asked if I could exchange one of the dresses and they refused. They will not do returns or exchanges.

Date of experience: September 12, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer

Thanks for your review here. Unfortunately, we failed to identify your order information.

Contacting our customer service team is highly appreciated if our customers have any problems regarding their orders or services. Please kindly contact us here: https://www.lalamira.com/about/email?type=pre_sales

Never hesitate to reach out.

GB
1 review
0 helpful votes
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Beautiful gown
October 7, 2023

Ordered gown for daughters prom it is stunning and well worth the money spent. The gown is good quality and fit perfectly

Date of experience: July 11, 2023
vanessa s. LaLa Mira Rep
over a year old

Thanks for your review here. Wow, she looks so gorgerous in this dress. We are so honoured that this dress will be part of her lovely memories on this unique occasion.
We also appreciate your honest feedback about your experience. Looking forward to more future orders.

Texas
1 review
0 helpful votes
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I bought a dress for my daughter too itchy tried to return second day they would not return! Scammers

Date of experience: May 4, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

California
1 review
0 helpful votes
Follow LALA MIRA IS HORRIBLE X.
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REFUSED TO RETURN
April 26, 2023

One of the most fraudulent websites there is. They sent me a bootleg version of the dress I ordered in horrible material. They told me to resell the dress instead because I was not entitled to a return even though I request it 1 day after it was delivered. The website states there is a 14 day return. DO NOT PURCHASE TRUST ME!

Date of experience: April 26, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Connecticut
1 review
0 helpful votes
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Black Wedding Dress
October 7, 2023

Lalamira had the best colored gowns for Brides I could find! I looked stunning in my black dress and it fit like a glove. I will be ordering again for future formal events.

Date of experience: April 20, 2023
Florida
1 review
1 helpful vote
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I purchased 2 dresses for my daughters First communion. They sent Completely different dresses than the ones selected and now are dening to send be RETURN LABEL AND MY MONEY BACK. AFTER REVIEWING THEIR RETURN.POLICY, I AM IN MY RIGHT TO REQUEST A RETURN WITHIN 14 DAYS IF NOT 100% SATISFIED. WHICH THEY ARE NOW REJECTING. THEY ARE A SCAM AND A DECEIVING COMPANY. As seen in the photos I ordered a white dress and they send the color pink. The 2nd dress was super short in front and long in back and completely different style as purchased.

Date of experience: April 12, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Texas
1 review
1 helpful vote
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I requested to EXCHANGE the flower girls dress for a darker color to match my bridesmaids and they REFUSED my request. WHAT COMPANY DOES NOT ALLOW YOU TO EXCHANGE?! NOW I HAVE WASTED OVER $100.00. THERE DRESS ARE NOT CHEAP AND YOU ARE BUYING SPECIAL OCCASION DRESSES ONLINE SO I WOULD THINK THAT THEY WOULD BE WILLING TO WORK WITH YOU WHEN THE COLOR IS A BIT OFF. I DIDN'T ASK FOR A REFUND, JUST A DARKER COLOR OF THE SAME DRESS.

Date of experience: April 12, 2023
Georgia
1 review
1 helpful vote
Follow Sasha H.
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I would give 0 stars! I ordered my wedding dress from lalamira when it finally arrived it looked nothing like the picture, the dress came with a ton of glitter on it and the sizing was even worse! I filed a complaint but the manufacturer, who you cannot physically speak with, emailed me back saying the dress was "adequate" and they would not refund my money. I even found out they "re-use" other website reviews for that dress. They told me to try and sell it, but who would buy this mess of a dress. They really don't care about customer satisfaction or quality for that matter. I was then told "my understanding would be appreciated". I'm extremely disappointed in the lack of accountability after spending all that money. Please do yourself a favor and DO NOT buy a thing from this company!

+3
Date of experience: April 11, 2023
Florida
1 review
1 helpful vote
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The two dresses I ordered are way bigger than the picture and don't fit my daughter. They allow no returns for wrong sizing. Better to order from a place that allows you to get better costumer service with their business. They have a Bad business plan.

Date of experience: April 8, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Michigan
2 reviews
0 helpful votes
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Lala Mira Website False Advertisement
April 5, 2023

Please be aware ladies! This company uses photos of other designers & place them on their website. The product that you receive will be a completely different dress. I ordered an Ivory dress that had nude sheer sides. The dress i received was white as snow with no nude sheer siding

Date of experience: April 5, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

California
1 review
1 helpful vote
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Total scam
March 3, 2023

I ordered 2 brides maid dresses and one came 2 months later. The body suit was like a size 6 x and the skirt was for an adult size 10 … crazy the other wasn't even the color I chose. Not to mention they charged my card for 3 and I got 2. No way to ever return them. I sent soooo many emails with no response. And was charged 350$ for the 2 brides maid dresses that never came. I had to finally dispute my transaction with the bank. Buyer beware. There are so many more reputable sites out there. Don't let this destroy a happy memory.

Date of experience: March 3, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear Gina H,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon

California
1 review
2 helpful votes
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I literally received a "wish" version
January 28, 2023

I ordered an ivory butterfly dress. I received a white flower address. They keep saying it's an acceptable difference which it is not since the bride is not wearing white. The dress I received next to the brides ivory dress is like white out. They won't do a return, they insist I give it away or send it to somebody else or resell it. I have all the screenshots of their emails and poor customer service. I also sent them their refund policy, which they keep on denying me. All of their stock photos and reviews are stolen off of somebody else's site. Some may have been lucky to have received a similar dress, but I was not one. I have included the pink dress that was on their website, the white dress is what I received, and they keep on insisting that it is what I ordered when it is two different dresses. I also included screenshots of the photos that they had on their reviews, and those photos are from other people. I have written a review and included photos as well, but those were deleted. Don't be fooled! Do not buy from them. Poor customer service all around.

+1
Date of experience: January 28, 2023
vanessa s. LaLa Mira Rep
over a year old

Update:

Dear Hanh,

If you could provide us your order number, we can look more into your order to see if we can further assist you. But we can't assist you further without any order details. Could you please provide the order number as soon as possible?

Looking forward to your reply.
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Replied on Jan 29th:

Dear Hanh,

Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.

Please be assured that we will try our best to solve the problem for you. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?

You can reply in the message.

Thank you for your time and effort. Looking forward to your reply.

New York
1 review
1 helpful vote
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If I could give 0 stars I would. This company sent me the complete wrong color dress than I ordered. I ordered Ivory (almost like a beige/cream color) and they sent me a full white wedding dress. They then proceeded to tell me the difference was "acceptable" and barely noticeable so I should just keep it and sell it to my friends OVER 18 EMAILS. That was before they offered me maybe 30% of my items value back in a refund. They are lazy and don't care to fix their problems. DO NOT BUY FROM THEM. Horrible service, I am very displeased. Lalamira, don't respond to this saying everything is fine because I accepted your solution. Frankly, you should've given 100% of my items value back. But what am I supposed to do? Take no money? Embarrassing you don't know how to run your own business.

Date of experience: December 22, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Dear Jackie P,

We have been following up your case as soon as you contacted us. Sorry again for the inconvenience caused. If you have further problems, please feel free to let us know. We are always at your service ❤️

Have a nice day.
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Replied on Dec 23rd:

Dear Jackie P,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Minnesota
1 review
0 helpful votes
Follow karla s.
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Do not buy from them!
December 17, 2022

This idiots will send you something that you didn't even order and we you try to contact them about ur money they will refused to send you back your money! Dont wasted youre time and Money!

Thank you for your email.

There is nothing wrong with the dress itself. The difference is acceptable. It's unfair for us to take responsibility. Just keep the dress or you can send it to your friends or resell it locally. The return is really not possible.

Date of experience: December 17, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Dear karla s,

If you could provide us your order number, we can look more into your order to see if we can further assist you. But we can't assist you further without any order details. Could you please provide the order number as soon as possible?

Looking forward to your reply.
-----------------------------------------------------------------------------------------------------------------
Replied on Dec 23rd:

Dear karla s,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Virginia
1 review
1 helpful vote
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Buyer Beware!
December 3, 2022

I would have given this 0 stars if I could! I ordered a flower girl dress for my granddaughter and when it arrived, I was shocked. The fit was not even close to what the measurements are for that size. It gaps open on the sides and shows so much skin. The lace is scratchy and cheap. The bottom is huge and the flowers on the belt are big and ugly. We wrote to the company immediately, including pictures and they sent a duplicate email to my daughter and then to me. They show that they have a 7 day return policy and we reached out in less than 3 days. They said to take it to a tailer! For what we paid, we could not believe that they would not refund the money. The dress is brand new with original tags. Money down the drain. Do not order from this company. The worst customer "service" i have ever seen. What a scam.

LaLa Mira attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Hi,

We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?

Thank you for your understand and looking forward to your reply.
------------------------------------------------------------------------------------------------------------------
Dear Elizabeth B,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

California
1 review
0 helpful votes
Follow Viktorija L.
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Website completely fraud. I have ordered a dress for my niece based on their measurements. Well it appears that the dress will be around two sizes too large. I contacted customer service within 24hour window and they demanded to pay extra to change the size 6 rather than 8. It doesn't cost extra material and the dress was not even started. So I responded asking to cancel and refund my money. They responded that my request is not possible. Mean time, keep in mind, they would respond to only one email per 24hour window period to prolong the process and make you look at fault for not being timely to contact them. So to be proactive, I logged on to my lalamira.com account and filed for order cancelation which happened around 30min passed 24hour period and also my order is on hold since we are having issues here. Anyway, it is clear that they are frauding people and I will have to report the fraud to my credit card company, which I very well informed lalamira.com about it. By the way, they said cancelation is not possible even though I submitted request and took a picture of screen shot with time and date plus attached the picture two emails at this time. In addition I have an email requesting cancelation in writing for prove. Make sure take pictures and save all communication since you will need it in case you end up ordering.

Date of experience: November 26, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Dear Viktorija,

If you could provide us your order number, we can look more into your order to see if we can further assist you. But we can't assist you further without any order details. Could you please provide the order number as soon as possible?

Looking forward to your reply.
-----------------------------------------------------------------------------------------------------------------
Replied on Nov 27th:

Dear Viktorija,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.