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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.3 stars from 753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 28th among Auto Parts sites.
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I have had a ticket open for a month dealing with customer service and am no further along than when it was opened. I was shipped an incomplete product and was not made aware of this until after the lights arrived when it was admittedly known by your shipping department before it was shipped. After weeks of dealing with customer service and coming up with a subpar resolution, I was told a week later that the replacement lights we already agreed upon were out of stock. This company has hundreds of dollars of my money wrapped up for well over a month and is doing nothing to make this right. I will never buy anything from this company again.
Absolutely horrible experience. Made a mistake on my order. Call almost immediately to fix it and was told to wait for an email. Called back when I got the shipping confirmation trying to stop it from going out and was again told to wait. Product I didn't want shipped and was delivered. Started a return, sent it back and was told a refund would be coming, two weeks later no refund and no one there will answer the phone. You can only communicate via email and they only respond during overnight hours. Starting to think I'm out $400 for product I sent back to them. If you are thinking about ordering do yourself a favor and spent you money elsewhere even if you have to spend more.
Dear Brian,
We apologize sincerely for the distressing experience you had with your order. We understand that mistakes can be frustrating, and we regret that our initial responses did not meet your expectations. We acknowledge the inconvenience caused by the incorrect shipment and the delay in processing your refund.
We want to assure you that we have now issued the refund for the returned product. We appreciate your patience and cooperation throughout this process. We recognize that our communication channels fell short, and we are working to improve our customer service response times and availability.
We take all feedback seriously and are committed to enhancing our customer experience. We will review our procedures to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope you will give us another opportunity to serve you better in the future.
Thank you for your understanding.
I placed an order on March 3,2025 and as of March 21,2025 I cannot get an answer about shipping, order status or what is going on! I had heard good things about this company but so far I am not impressed! Can't speak to the quality of their products but customer service is poor in my dealings so far!
Dear Everette,
We apologize sincerely for the disappointing experience you've had with our customer service. We understand that not being able to get updates on your order status is frustrating, especially after hearing positive feedback about our company.
We take all concerns seriously and are committed to providing better service. We are investigating the delay in communication regarding your order placed on March 3,2025. We will ensure that you receive a prompt update on the status of your order.
If you could kindly contact support@ledfactorymart.com directly, we would be more than happy to assist you further. Your satisfaction is our priority, and we appreciate your feedback, which helps us improve our services.
Thank you for your patience and understanding. We look forward to resolving this issue and ensuring that you have a positive experience with our company moving forward.
I really liked this product for my 2022 Taco until the blade light bulbs stopped working after 5 months. I am frustrated because I have no way of replacing the bulbs! The customer support is almost nonexistent.
Dear Dwane,
Thank you for taking the time to share your experience with our product. We apologize sincerely for the inconvenience you've encountered with the blade light bulbs in your 2022 Taco. It's disappointing to hear that they stopped working after just five months, and we understand your frustration.
Regarding the replacement of the bulbs, we are committed to providing better support. We will look into making replacement options available or providing guidance on how to obtain compatible bulbs. In the meantime, please contact support@ledfactorymart.com directly so we can assist you further.
We also apologize for the lack of satisfactory customer support you've experienced. We are taking immediate action to improve our support services to ensure that our customers receive the assistance they need in a timely manner.
Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to resolve these issues. We hope to have the opportunity to serve you better in the future.
Thank you again for your feedback.
I purchased LED headlights back in December. They do not fit as they are smaller than the stock units. I reached out numerous times, eventually I was told to purchase new mounting brackets for $50 which did not help the situation. I again reached out with requested videos explaining the situation & have not received any response. Very frustrating.
Dear
We apologize sincerely for the frustrating experience you've had with your LED headlights. We understand that the fit issue and subsequent communication challenges have caused significant inconvenience. We take full responsibility for not meeting your expectations.
Firstly, we acknowledge that the size discrepancy should have been addressed more effectively. Recommending additional mounting brackets without resolving the core issue was not the best solution, and we regret any additional costs this may have incurred.
We would like to make things right. We have sent email to you so we can discuss a more suitable solution. Your satisfaction is our priority, and we appreciate your patience and feedback.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
Easy to use, great prices! I looked around alot. Greag selection & information.
These lights suck. Do not buy please! Save your money. Hopefully I can get a refund! I only left 1 star because I cant leave zero. Do not buy these
Lights.
Dear Tone,
We are truly sorry to hear that our lights did not meet your expectations. We understand how frustrating it can be when a product does not perform as anticipated. We appreciate your feedback and would like to make things right.
Regarding your request for a refund, we encourage you to contact our customer service team support@ledfactorymart.com. They will be more than happy to assist you with the process and provide any necessary support.
We take all feedback seriously and will use it to improve our products. If you have any specific issues with the lights, such as functionality or quality, please let us know so we can address these concerns in future designs.
Thank you for taking the time to share your experience. We hope you will give us another chance to serve you better in the future.
Been almost 4 weeks since I made my purchase and still haven't received any status updates and tracking. Sent an email asking for an update and no response. Read reviews from other places and I same complaints.
Dear Joe,
We sincerely apologize that you haven't received any status updates or tracking information for your order after four weeks. We understand your frustration with the lack of communication, and we regret that your email hasn't received a response. That's not the level of service we aim to provide.
Please email us again with your order details, and we will look into the status of your order and ensure you receive an update as quickly as possible. We will also investigate why your initial email wasn't answered, as we're committed to addressing all customer inquiries promptly.
We appreciate you bringing this to our attention, as your feedback helps us identify areas where we need to improve our processes. We are working to enhance our order tracking and communication systems to prevent similar issues in the future. We value your business and hope to resolve this situation to your satisfaction.
Another victim of led factory mart, received my bronco trail marker lights with 2 different screws that are stripped out and all they offered were to send 2 screws which will not work, all we want is a replacement but no one ever answers to do anything. Save yourself the hassle of AWFUL costumer service and buy them on ebay.
Dear George,
We are very sorry to hear that you received your Bronco trail marker lights with stripped screws and that you're having trouble getting a replacement. We understand your frustration with the mismatched screws and the lack of a satisfactory resolution from our customer service team. That's not the experience we want you to have.
Please email us again referencing this review, and we will ensure that a complete replacement set of trail marker lights is shipped to you right away. We will also investigate why the initial response was to only offer replacement screws, as that clearly doesn't address the core issue.
We appreciate you bringing this to our attention. Your feedback is valuable, and we'll use it to improve our quality control and customer service processes. We value your business and hope to restore your confidence in our products and services by resolving this issue promptly. We want to make things right for you.
Purchased the lowering fairing lights kit for my HD and at first was impressed on the new look it provided. As I assembled back the passing lamps, one side did not illuminate, very odd since it was no issue before the new installation. Troubleshoot and found one of the Y-cables that was included in the kit either was broken or not wired correctly. Swapped Y-cable from other side and found no issue with the passing lamps. Emailed LED FACTORY MART and explained to David what occurred and he assured me that a replacement would be sent out. A shipment label providing tracking was provided with an indication that it was shipped. Here we are today and the shipping tracker indicates no progress has been made beyond a label being created. Emailed David back to question and I have not received a response. I am hoping that this could be resolved soon, and in return would update this review.
Dear Daniel,
We are truly sorry to hear that you're experiencing issues with the lowering fairing lights kit and the Y-cable, especially after being initially impressed with the new look. We understand how frustrating it is when a component fails and disrupts the entire setup.
We also apologize for the lack of progress on the replacement Y-cable shipment and the delayed response from David. That is not the level of service we aim to provide, and I want to help resolve this for you.
Please send us another email referencing this review, and we will investigate the status of your replacement Y-cable and ensure it gets shipped out to you as soon as possible. I'll also look into the communication breakdown to prevent similar issues in the future. We appreciate your patience and understanding, and we're committed to making sure you're satisfied with your purchase. We value your business and hope to earn back your trust by resolving this issue promptly.
Their prices are lower than all the competition for two reasons, awful customer service and sub-par products. Everything they sell is made in China and has awful installation instructions. Youtube videos of other customers help, but as you scroll through them, you see a theme of things being much more difficult than necessary and the products having glitches or issues that are considered normal. Spend the extra and get a quality product. I made the mistake and am stuck now until I can afford to replace the crap I got from them. My LED headlights on my Jeep JL took about 6 hours to install, and months later still have fog or condensation in both headlights and a slight flicker. I contacted customer service and was told I could only exchange the product for another one of their crappy products and on top of that I'd have to pay almost $100 to return the ones I installed. Their prices are too good to be true because you get what you pay for.
Dear Greg,
Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with your LED headlights and our customer service. Your feedback is invaluable in helping us identify areas where we need to improve.
We regret that the installation process and product performance did not meet your expectations. The condensation and flickering issues you described are not the standards we aim to uphold, and we understand how frustrating this must have been. Additionally, the delay in our response and the return policy you encountered do not reflect the level of service we strive to provide.
To make this right, we would like to assist you further. Please contact us directly at support@ledfactorymart.com so we can review your case and explore a resolution, such as a replacement or alternative solution, without additional inconvenience.
Your satisfaction is our priority, and we are committed to addressing these concerns to ensure a better experience moving forward. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Ordered the Halo LED lights for my Jeep. I had no issues while ordering and received it sooner than expected. I am very happy with the quality of my lights!
Dear Allanda,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I was very happy with the service and the product. Shipping was fast and packaged well so nothing could be damaged. The product itself is outstanding, much brighter than the original.
Dear John,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Great headlight My only issue was the emails kept saying it was shipped but it took over a week and three texts to get a tracking number
Dear Bruce,
Thank you for your review and feedback! We're glad to hear that you are enjoying your headlight. We apologize for any inconvenience caused by the delay in providing you with a tracking number. We strive to provide speedy and efficient service to all of our customers, and we're sorry that we fell short in this instance. Rest assured, we take your feedback seriously and will work to improve our communication processes to ensure a smoother experience for all of our customers in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope you continue to enjoy your new headlight and thank you for choosing our products.
I am happy with the product but when I opened the box there were no instructions?
Dear Don,
We apologize for any inconvenience you experienced with your order. We are glad to hear that you are happy with the product itself. We understand that it can be frustrating to not receive instructions with your purchase, and we apologize for any oversight on our part.
In order to assist you with the installation process, we have sent you a link to a helpful installation video. This video will walk you through the step-by-step process of setting up your product so that you can enjoy it to its fullest potential.
We appreciate your feedback and will use it to improve our processes moving forward. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing our product and we hope you are able to fully enjoy it now with the help of the installation video.
Everything I ordered.They said was in stock according to their website to be delivered in 1to7days. Still.
Waiting on some parts a month later.
Got the run around every time. I emailed now.
Not a class act operation.
Dear Kerry,
We are truly sorry to hear about your negative experience. We strive to provide our customers with the best service possible and it is disappointing to hear that we have fallen short in this instance. We apologize for the delay in delivering your items and for any inconvenience this has caused.
We understand your frustration with the wait time and we sincerely apologize for any miscommunication that may have occurred. We are constantly working to improve our processes and ensure that such delays do not happen in the future.
We value your feedback and will take your comments into consideration as we continue to improve our operations. Please know that we are committed to making things right and ensuring that you are satisfied with your experience with us.
If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention.
Great product and price! Looks great on Bronco. Shopping included reviewing several options and decision rested on the price and customer reviews.
Dear Paul,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
I ordered the headlight on labor day weekend. Took over a month to get, then I noticed the connectors weren't correct. I needed an extra adapter. That ones on me for not reading further. The adapter took another month to get. Just installed it yesterday and the high beam doesn't work. No instructions on install. Vert disappointed with the overall experience.
Dear Jason,
We apologize for the inconvenience you experienced with your recent purchase. We strive to provide the best quality products and service to our customers, and it is disappointing to hear that we fell short in this instance.
We understand the frustration of waiting for the correct parts and then encountering issues with the product upon installation. We apologize for any confusion regarding the connectors and lack of instructions provided. We will take this feedback into consideration and work towards improving our processes to ensure a smoother experience for all our customers in the future.
Our customer service team will contact you so we can assist you further with resolving the issue with the high beam not working. We want to make sure you are completely satisfied with your purchase and installation.
Thank you for bringing these issues to our attention, and we appreciate your feedback as it helps us to improve our products and services. We hope to have the opportunity to make things right for you.
It is a great product and looks great on the back of my jeep. Only two things I could complain about was it says it was a guaranteed fit but there was no plug on the back of the lights had to cut my existing plug and wire and wire it direct. He gave me a delivery Date but product arrived seven days later called to ask them what was going on. They said product came in damaged and had to get a new one order. I told him I just wish they would have emailed me and let me know of the delay
Dear Roy,
Thank you for your feedback and for choosing our product for your Jeep. We are glad to hear that you are satisfied with the product overall. We apologize for the inconvenience you experienced with the delayed delivery and the need for additional wiring upon installation.
We strive to provide excellent customer service and we regret that we did not meet your expectations in this instance. We understand how important it is to keep our customers informed and we will work on improving our communication for future orders.
If there is anything else we can do to assist you with your purchase or if you have any further feedback, please do not hesitate to reach out to us. We value your business and want to ensure that you are completely satisfied with your experience.
Thank you for bringing these issues to our attention and for giving us the opportunity to address them. We appreciate your support and hope to serve you better in the future.
My order came rather quickly and everything you need is in the box. Even though I had it professionally installed, my mechanic said it was an easy straight forward installation. I love the lights and the updated app works great!
Dear Tracy,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
They fix good came very fast and looks good on my jeep thank you
Dear Nicholas,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Harry,
We sincerely apologize for the frustrating experience you have had with our company. We understand the inconvenience of receiving an incomplete product and the delay in resolving the issue. This is not the standard of service we aim to provide to our customers.
We are sorry that the replacement lights were out of stock, causing further inconvenience. We are actively working on restocking them as soon as possible. In the meantime, we will do our best to find an alternative solution or offer you a refund for the incomplete product.
We value your feedback and take it seriously. Your experience will be reviewed by our customer service team to prevent similar situations in the future.
We hope you give us another chance in the future to make things right. Please reach out to us directly if you have any further concerns or need assistance. Thank you for your patience and understanding.