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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have ordered before but the site was not accepting the password so I had to create a new account, but I had to contact customer service, because the e-mail that was supposed to arrive to 'verify' my account did not show up in my inbox or junk mail. Hoping this is the only snafu I experience with my current order!
My first order unfortunately was lost in the mail due to change of address issues with USPS. However, lensabl stepped up and replaced my frames (no charge) and completed a new pair of glasses at no cost at all to me. Very helpful online services and staff attention to my order!
Last time i ordered, a holiday weekend so no mail, I was hounded to mail the frames from the time I placed the order. Obviously I want my glasses so I will get the parcel out to you ASAP. The cust. Service follow up was not fantastic. Glasses are.
I had transition bifocal lenses made for my antique American optical saddle bridge cable temple glasses. They are now my favorite pair. Lenses are great!
Wanted a pair of sunglasses that were readers, 200 power. Your directions are horrible to follow. My order arrived, thought I was getting sunglasses, the buy 2 get 1 free promotion ani got a pair of glasses I can't even wear. They are not readers, but appear to be prescription glasses. Sorry to say, but for the price I paid for something I can't use doesn't sit well with me! Needless to say I won't be recommending your company to anyone.
The sunglasses were not usable because the shape didn't accommodate the progressive lens. It was challenging to get in touch with a representative, so please make sure you have the necessary information beforehand.
Everything was very smooth, the process was entirely online, sent my frames, a couple of weeks later, they arrived with the new lenses and they were spot on!
The last experience was a not as expected. I was not notified when my frames arrived at your facility and there were no progress updates, no notification when the lenses/frames where shipped and therefore no tracking. In the past communications have always been prompt and frequent. In addition there is no phone contact which is very disappointing as sometimes one just has to speak with a human being to resolve an issue. We'll see how this order goes.
From beginning to end Lensabl gave five star service. When I received my frames it was like receiving a new product. Brand new foldable case, new lens cloth and bottle of cleaner, things I did not expect. All packaged in a prefit box. A +
Order page says no code needed for Amazon echo frame 25% off, the discount will apply at check out, but it never works, until I use the AMAZON25 code, please fix it
I bought a pair of sunglasses and sent them to Lensabl to put in prescription lens. When they were returned to me, some of the abalone inlay was broken off. They did send a warning that breakage could happen. Fortunately, the company that made the frames offered to replace the frames and have the new lenses put in at no cost to me. Thank you SLYK.
So far, I have replaces lenses in 3 pairs of glasses -- and I will continue to use Lensabl and recommend it to all my friends! So much less expensive than eye doc! And reliable!
I had a lot of frames with old prescriptions that couldn't use… thanks to the convenience and affordable prices, i have upgraded and old collection of frames and have been enjoying the variety.
Since I ordered my sunglasses from Goodr and they were sent directly to Lensabl, there was no way for me to know where the center line needed to be for my progressive prescription. Lensible tried to estimate it, but it isn't right. I have to tilt my head down in order to see distance clearly to drive/walk. I probably will just use these to read in the sun and never try to order progressives online again.
I had taken my frames to other labs and they told me they were unable to put new lenses in my frames. You company was easily able to do this and the glasses came out great.
So easy and affordable! The lens places are always trying to "up sell". I get that but I just want my glasses that are in the perscription.
Sent the frames but never got them back. Sent several emails asking for status and tracking but never got a reply. A company that doesn't even reply (no phone number) doesn't deserve to be in business. Will have AMEX reverse the charges and will post on forum about experience.
Lensabl credited the discount after checkout.
Glasses and frames are great quality and fit!
Not sure exactly how the measurement process worked so well, but I was very pleased.
I ordered premium everything for my new lenses and I'm glad I did. My advice - at least splurge for the premium coating; it really makes a difference. I had to send the eyeglasses back for a redo because one of the lenses was loose. Although I live in Colorado in a town close to the lab in Denver, the redo took 2 weeks. It should have been marked "priority." Lensabl should also send out an email notice when eyeglasses are received to eliminate guesswork and worry. They also need more people on the customer service crew. It often takes longer to respond than it should. The finished product and price, however, are great! I saved $350 on progressive lenses. The company just needs a better focus on communication for a totally satisfying customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members