On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered prescription glasses with Goodr frames and they cleared were not made correctly. The lenses have a fishbowl feel and give me a headache each time I try to wear them. Wish I had purchased through an in-person business rather than choosing an online company. Lesson learned.
I only have good things to say about this company. Any questions asked a quick reply answers them. Once I uploaded my pmt information and prescription a mailing package from them was promptly to sent to me. I placed my frames in the package and sent them to Lensabl. I got my glasses back in about a week and a half. I am very satisfied with my glasses. I have already recommended Lensabl to others and will use them for myself again.
I ordered contacts and received them 6 days later, however they were the wrong prescription. The only way to contact Lensabl is via email. So far my issue is not resolved. Horrible customer service. Will never order again. One star because 0 isn't an option.
My first time working with Lensabl was great. This second time around - while they were accommodating when they sent glasses with inaccurate PD and SEG, the second time around, when my optometrist said they had the PD incorrect, there is nothing Lensable was able to do for me and they are nonrefundable. Big mistake on my part to work with them. I've since learned I can take Goodr frames to my local shop at my optometrist and they will make lenses for them. So I will be doing that in the future. Or going with Warby Parker.
Ordered a pair for hiking the CT. I can no longer hike without prescription sunglasses. These were lightweight, nonslip and feel great on my face. Unfortunately, I dropped them in the first week and scratched the lenses which made them annoying to wear. Ordering a second pair and added the scratch protection this time.
I was nervous to order glasses online, but my sunglasses with progressive lenses were perfect. The process of getting my pupillary distance was easy, and I love my new sunglasses!
Super difficult to give you the measurements or log in! Why did you not ask me for the measurements when I placed the order. Then after placing the order I cannot log back in? No way to register? No way to get back to the order to put the measurements in? Wow It seemed easier the first time I ordered. Now it has gotten worse.
I've used regular Goodr sunglasses for running for a while, so I was thrilled to find that they can be ordered with prescription lenses. They don't slip or bounce, and the frames are lightweight and durable.
As I'm writing this I'm still waiting for my glasses to be delivered back to Lensabl. Because my order was not correct. I ordered the lenses on August 26. It took almost 4 weeks for the shipping box to arrive. Then I received the glasses on October 12th. The glasses didn't have the level 1 Grey gradient tint. Lensabl immediately sent me a shipping label. I immediately shipped the glasses back to Lensabl. It is now October 25th and the glasses still haven't arrived back with Lensabl to be corrected. On the redo order it stated that the glasses need to be as dark as possible. That is not the tint that I ordered. I enclosed a note stating that the glasses need a Level 1 Grey Gradient Tint. I am hoping that the redo doesn't get improperly done. This is the 3rd pair of replacement lenses that I have ordered from Lensabl. The first 2 pair exceeded my expectations. They were done correctly and arrived quickly. I would like to continue to be a Lensabl customer. I'm hoping that this is just them having a bad day and not the normal.
I have used lensabl multiple times and have always had a great experience. They have many different options of lenses to choose from and always come back high quality.
You do amazing, fast work. You make it really simple. You do need to have live customer service members to help customers, would my only critique. I highly recommend your company. Thank you again
I have ordered before but the site was not accepting the password so I had to create a new account, but I had to contact customer service, because the e-mail that was supposed to arrive to 'verify' my account did not show up in my inbox or junk mail. Hoping this is the only snafu I experience with my current order!
My first order unfortunately was lost in the mail due to change of address issues with USPS. However, lensabl stepped up and replaced my frames (no charge) and completed a new pair of glasses at no cost at all to me. Very helpful online services and staff attention to my order!
Last time i ordered, a holiday weekend so no mail, I was hounded to mail the frames from the time I placed the order. Obviously I want my glasses so I will get the parcel out to you ASAP. The cust. Service follow up was not fantastic. Glasses are.
I had transition bifocal lenses made for my antique American optical saddle bridge cable temple glasses. They are now my favorite pair. Lenses are great!
Wanted a pair of sunglasses that were readers, 200 power. Your directions are horrible to follow. My order arrived, thought I was getting sunglasses, the buy 2 get 1 free promotion ani got a pair of glasses I can't even wear. They are not readers, but appear to be prescription glasses. Sorry to say, but for the price I paid for something I can't use doesn't sit well with me! Needless to say I won't be recommending your company to anyone.
The sunglasses were not usable because the shape didn't accommodate the progressive lens. It was challenging to get in touch with a representative, so please make sure you have the necessary information beforehand.
Everything was very smooth, the process was entirely online, sent my frames, a couple of weeks later, they arrived with the new lenses and they were spot on!
The last experience was a not as expected. I was not notified when my frames arrived at your facility and there were no progress updates, no notification when the lenses/frames where shipped and therefore no tracking. In the past communications have always been prompt and frequent. In addition there is no phone contact which is very disappointing as sometimes one just has to speak with a human being to resolve an issue. We'll see how this order goes.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members